Position Summary:
Completes trouble calls, installs, disconnects, service changes, and system maintenance on the Telecom division’s network.
Criteria:
Education/Experience:
High school diploma (GED). Preference for one year’s experience in the telecommunications field service-related activities.
Skills/Abilities:
Mechanical and technical skills a plus. Excellent customer relations skills and verbal communication skills. Ability to think logically in solving problems. PC literate
Certifications/Licenses:
Jones NCTI Installer: (Wall Drilling / Field Safety)
Jones NCTI Introduction to Networking: Home and Peer-to-Peer Networks
Jones NCTI Applying Wi-Fi Technologies
External applicants must complete courses within 18 months of employment.
Physical Demands:
The ability to use a computer keyboard effectively. The ability to orally communicate by phone, radio, and person to person. The ability to see and read printed material. The ability to lift, carry and use heavy tools and materials. The ability to climb and perform work from a ladder. The ability to safely operate a standard equipped company motor vehicle. The ability to operate company field service installation equipment. The ability to enter/exit 22” diameter accessways as well as work in confined spaces. The ability to walk several miles over rough terrain. The ability to work in attics, basements, crawl spaces, and other similar spaces.
Work Environment:
Indoor/outdoor conditions. At risk for gas fire/explosions or electrocution. At risk for exposure to unsanitary/unhealthy and unsafe conditions. Location and work hours are determined by Management and may be adjusted as needed. Subject to on-call 24/7.
Driving:
Must have and maintain a valid Tennessee Class “D” license.
Telephone:
Must maintain an operating telephone and furnish the number to his/her supervisor.
Essential Functions:
- Installs, disconnects, performs service changes and troubleshoots cable, internet, and telephone for residential and business customers.
- Installs and troubleshoots digital converters.
- Installs gateways and power cable to gateways and battery back-ups.
- Connects wires and cables to terminals and attaches or detaches various kinds of hardware to wires, cables, and buildings.
- Determines differences in wire and cable color and audible tones.
- Connects various options available with customer’s equipment.
- Prepares fiber and installs fusion and mechanical optical connectors.
- Prepares newly installed cables, conductors, and fibers preparatory to splicing by removing outer sheath, insulation, and fiber coating.
- Closes splices by enclosing them with bolted-on waterproof case, thermally applied shrinkable sleeving or fitting, and wiping a lead sleeve over splice opening.
- Uses test equipment to send and receive signals to isolate trouble and ensure that circuits meet requirements.
- Identifies conductors in adjoining cable sections.
- Uses optical meter to determine light levels.
- Uses RF signal level meter to verify proper RF levels at various points in the customer premise.
- Reviews and interprets work orders and circuit diagrams and follows standard practices.
- Reviews and analyzes complex schematic drawings to determine work to be done and sequence of tasks.
- Interfaces with customers on construction, installation, or repair work.
- Interacts with customers to verify that work to be done is as requested. Evaluates customer needs. Educates on proper usage. Takes action to satisfy customers and enhance JEA’s image.
- Promotes and sells cable, internet, telephone, and other company services.
- Troubleshoots and repairs co-axle, RJ45/twisted pair, and RJ11/Cat-5 E wiring.
- Troubleshoots and maintains equipment.
- Uses access terminals to communicate with on-line databases for testing, receiving, and closing job tasks and tracking inventory.
- Completes documentation and reports information for work performed as required.
- Follows safety procedures on all work assignments.
- Performs additional duties as requested.
