At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Team Leader
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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
The Associate Project Manager you will have the opportunity to coordinate assigned aspects of Electrical Preventative Maintenance (EPM) projects. Each day, you will support in managing and executing the project by completing administrative tasks within assigned workflows. You will also showcase your expertise by defining and applying basic project planning techniques on ongoing projects and driving the updating process.
Your Responsibilities:
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Conducting analysis of planned versus actual project performance.
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Preparing materials and assisting in project reviews.
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Taking ownership of the maintenance and adherence to the billing plan milestones.
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Controlling documentation accuracy and consistency based on tasks assigned and procedures agreed with the customer.
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Develop and maintain relationships with key customer contacts and contractors.
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Manage complete lifecycle of customer deliverables - including the scheduling of contractors to work orders and following up on the finished work to ensure customer satisfaction.
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Maintain customer satisfaction and create new business opportunities.
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Assist with tracking financial, issuance of PO’s, Change orders & invoicing.
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Evaluate customer needs, make recommendations, and build/improve assigned account scorecards.
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Research and order materials (parts), working closely with contractors, customers, utility companies and supply houses, handling material returns as needed.
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Review and process quotes to ensure they provide the most appropriate and economical solutions.
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Utilize company’s existing service platform to monitor and track progress.
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Schedule flexibility as some work managed will be on weekends and nights.
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Limited travel to customer sites (as needed).
Your background:
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2+ construction project management experience required.
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Excellent customer service skills with attention to detail and the motivation to achieve an exemplary record for customer satisfaction.
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Ability to define problems, collect data, establish facts, and draw valid conclusions and implement solutions.
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Familiarity and comfort with discussing electrical and mechanical services, or ability to learn.
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The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.
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A creative thinker who can handle conflict resolution as needed and is not afraid to make suggestions.
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High school diploma/GED required; bachelor’s degree preferred.
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Minimum of three (3) years of experience in a customer service/ account management/ project assistant role.
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Demonstrated success in developing and maintaining strong customer relationships.
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Experience with direct facing field services support and solid understanding of logistical challenges of managing remote technical field personnel.
More About Us:
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
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Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
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Choice between two dental plan options: Core and Core Plus
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Vision benefit
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Company paid life insurance (2X base pay)
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Company paid AD&D (1X base pay)
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Voluntary life and AD&D – 100% employee paid up to maximums
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Short Term Disability – up to 26 weeks – Company paid
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Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
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Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
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Parental Leave – up to 6 weeks
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Employee Assistance Program
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Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
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Employee discount program
Retirement
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401k Savings Plan with Company Contributions
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Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $85,000 annually.
myBenefitsABB.com
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
