Job Description
JOB TITLE: ASSISTANT general manager (AGM)
REPORTS TO: GM of Store, director of operations, operating partners
Compensation: $50-55K base salary per year and daily cash tips averaging $100 per day
POSITION SUMMARY:
The store Assistant General Manager (AGM) is responsible for all facets of the operation in support of a store General Manager (GM). A high-level summary of duties includes ensuring smooth operational effectiveness of the store, guest service and satisfaction, leadership training, mentorship and development for all team members, conducting various operational administrative tasks, procurement of supplies, safety and overall sanitation, organization and cleanliness, managing brand standards, scheduling of staff, time & record keeping, and various other leadership responsibilities. The AGM is the face of the store in the absence of the GM and is considered an extension of the GM, serving as an additional good-will ambassador for each location. They ensure their teams provide excellent customer service, ensuring that the overall operation of the workplace runs smoothly. In their day-to-day work, they also assist customers and help restaurant staff with operations. They effectively communicate with both service and kitchen staff daily, and ensure they are synergistically aligned with the employees of the store. All duties of the AGM are performed in accordance with Poke Express policies, practices and procedures.
POSITION RESPONSIBILITIES/DUTIES:
· Behaves and acts as an owner of the business and extension of Poke Express.
· Fosters and develops a team that possesses and delivers key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.
· Creates a culture that exceeds guest experience and satisfaction.
· Leads a team of individuals with one common goal and understanding of how to deliver on the Poke Express guest experience.
· Responsible for the inventory and ordering of all supplies such as beverage & retail items, paper goods, food items and ingredients, as well as any operational store needs.
· Meets and exceeds financial objectives by managing labor, food cost, and overhead costs.
· Responsible for implementing, managing, and maintaining strict standards for safety and sanitation.
· Keeps accurate inventory of supplies and products maintaining established par levels set by the GM.
· Responsible for implementation, production, productivity, quality, of customer service standards.
· Identifies and resolves any guest or employee related problems or issues.
· Conducts spot audits; evaluates and determines and POS or system improvements; reports findings and works to implement positive change.
· Ensure store equipment is functional and operates properly; troubleshoots breakdowns; reports to maintenance teams for repair; ensures timely preventive maintenance is being conducted; calls for repairs when necessary.
· Supports the GM with recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing company policies and procedures.
· Maintains store atmosphere and ethos by arranging displays, encouraging staff comradery and guest engagement, appropriate designated background music, appropriate and approved signage, and any video displays.
· Well versed and trained with strong knowledge of our POS system and act as the point of contact for any technical support and/or maintenance necessary.
· Ability to meet deadlines and work well under pressure.
· Manages controllable costs to meet and exceed monthly/annual goals and is responsible for the P&L results.
· Keeps a clear line of communication with the General Manager of the store asking questions of any information they need further clarification on.
· Completes a daily log summary for the business as defined by the GM and corporate standards.
· Maintains a store presence during operational hours, including guest interaction and filling in during peak times as necessary.
· Manages and provides input regarding shift coverage and team member schedules, ensuring fairness and complete coverage to maximize the business during peak times while retracting labor during non-peak periods.
· Handles various assigned paperwork and other administrative duties as assigned by their GM.
· Holds daily pre-shift meetings with staff and keeps staff informed (per shift) of any company updates and changes.
· Handles complaints, conflicts, questions, concerns, and suggestions from team members.
· Create ways to further enrich the guest experience by continuously reviewing, refining, and implementing procedures that offer outstanding guest experience while maintaining a culture of smiles and happiness within our team members.
· Proactively seeks guest feedback when opportunities present themselves to ensure we are meeting and exceeding guest expectations.
· Manages any guest requests and owns all complaints in conjunction with the GM; resolves issues immediately and follows up to ensure the guest’s satisfaction. Make customers for life.
· Ensure all accounting matters and audits are handled swiftly, in compliance, and within company policy.
· Mentors staff daily. Identifies talent and promotes a culture of growth and path to opportunity for all employees interested in future growth within Poke Express.
· Works closely with marketing and social media team to provide cooperation, content, and oversight of web site, various online platforms, reviews, and social media as outlined by the stores GM.
· Perform other functions as needed.
KNOWLEDGE, SKILLS, ABILITIES:
· Ability to work varied shifts, including weekends and holidays
· Ability to function well under pressure, manage multiple priorities, and meet established deadlines
· Must possess mature personal discretion and sound judgment
· Strong leadership abilities, sound judgment, problem solving and decision-making skills
· Excellent organizational skills, with attention to quality and detail
· Interpersonal skills to deal effectively with various business contacts
· Professional appearance and demeanor
· Ability to work independently, as well as lead, manage and motivate a team
· Willingness to work and succeed in a fast-paced environment and stay calm under pressure
· General analytical skills and a understanding of business management practices and strategies
· Highly Organized
· Strong communication skills. Written and verbal
· Able to understand, speak and follow written and verbal instruction in English
· Ability to demonstrate discretion and leadership in complex team member relations matters.
· The ability to stay positive and calm under pressure.
· A strong work ethic and a desire to learn and grow
· Ability to multi-task and have a great sense of urgency with changing priorities
· Work independently as well as in a team environment
· Follow Company Budgets and established goals
· Ability to support and partner with the General Manager of the store speaking as one voice with common goals in mind
What are we looking for?
Motivated high-performing leaders willing to roll up their sleeves who approach the business like it’s their own. Qualified candidates that have some form of Education and leadership experience will be considered. Someone who wants to be part of something special that respects those they work with and wants to see others grow and succeed. Demonstrates pride and passion in all their actions. Loyal and trustworthy individuals. Poke Express may perform criminal background checks on leadership candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Poke Express uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
REQUIRED EDUCATION & EXPERIENCE:
Ø High School Diploma or equivalent
Ø A minimum of 1-2 years hospitality, retail, or food service management is required and preferred.
Ø Previous experience managing employees is strongly preferred.
Ø Knowledge of Hawaiian culture and previous poke experience in a similar culinary environment preferred.
Ø Strong customer service skills and employee leadership skills required.
Ø Previous experience in a fast-paced casual food service and/or retail food service operations required.
Ø Familiarity with POS systems and high-level financial reporting preferred.
Ø Proficient in Microsoft word, excel, and outlook necessary.
Ø SERV Safe certification and/or relative related training associated with Food Safety, and HAACP systems
Ø Experience in overall food safety standards within SERVSAFE or HAACP food safety systems including knowledge of health inspections, audits, and sanitation standards in restaurants or retail foodservice operations.
Ø Knowledge of local food safety standards and code a plus.
Ability to communicate effectively in English, both verbal and written.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Application Question(s):
- Do you have previous management experience operating a Hawaiian, Japanese, or Asian inspired restaurant, sushi, or poke deli operation?
- Do you have previous experience leading a team of 12+ employees or more?
- Have you previously used Clover point of sale and are you proficient in its use?
Experience:
- Hospitality, Food Service, or Retail Management: 3 years (Required)
License/Certification:
- Soutern Nevada health Card (Required)
Shift availability:
Work Location: In person
