Position Title: Assistant Store Manager (Bench) - *Bilingual preferred*
Reports To: General Manager
Department: Operations
Position Purpose and Objectives
As an Assistant Store Manager (Bench) (ASMB) with America’s Thrift Stores (ATS) each day will be filled with challenging and exciting work where every day is different! ASMBs are responsible for inspiring their leadership team and team members to live out ATS Mission and Values while upholding the company culture. ASMBs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission, operations and community programs provided by ATS. ASMBs empower their team while creating an environment for personal and professional growth. The ASMB must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!
The ideal candidate should be ready for extensive travel during the training period (at least 16 weeks) and should also be open to potential relocation within Alabama, Georgia and Tennessee regardless of where you live.
Roles and Responsibilities
- Collaborates with the Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to probe incidents related to company assets, equipment, and personnel. Ensures appropriate measures are taken based on investigation outcomes, in coordination with the Store Manager, District Manager (DM) and PCBP.
- Utilizes independent discretion in delegating daily tasks to supervisors, and team members to fulfill operational requirements effectively.
- Coordinates and verifies the precision of deposits/currency exchanges and promptly alert management of any cash, register, or operational concerns.
- Lead and inspire a dynamic team, cultivating a supportive and efficient work atmosphere.
- Uphold adherence to company policies, local regulations, and safety protocols, ensuring operational excellence.
- Conduct regular performance assessments, offering constructive feedback and guidance for continual improvement.
- Development of employee behavior and performance to support their growth with ATS
- Champion a culture rooted in trust, employee growth, and sustained engagement through leading by example.
- Offer guidance, coaching, and disciplinary measures, when necessary, to supervisors, and team members.
- Facilitate seamless onboarding and orientation processes, ensuring all documentation is accurate and complete.
- Enforce company policies, standards, and values to maintain organizational integrity and excellence.
- Utilizes reports regularly to craft/update sales floor layouts to maximize sales potential.
- Manages inventory levels across all merchandise categories, ensuring optimal production levels and merchandise quality for enhanced revenue generation.
- Oversees the smooth flow of donations, ensuring adherence to standards, safety protocols, security measures, and state regulations.
- Supervises store operations, resources, and budgets, ensuring the fulfillment or surpassing of all set objectives.
- Upholds presentation and merchandising standards on the sales floor.
- Analyzes sales performance, pinpointing improvement areas and implementing effective strategies to boost sales and achieve targets.
- Collaborates with the Store Manager in executing promotional activities, marketing campaigns, and special events to drive foot traffic and bolster sales.
- Supports the Store Manager in daily operations, encompassing opening and closing procedures, cash management, and staff supervision.
- Assists in the recruitment, hiring, and onboarding process for new team members as necessary.
- Stays abreast of industry trends, competitor activities, and market dynamics to capitalize on growth opportunities and foster innovation.
- Uphold high standards of visual merchandising, guaranteeing that displays are visually appealing, well-organized, and highlight products effectively.
- Address customer and employee concerns and grievances promptly and courteously, prioritizing customer satisfaction and loyalty.
- Foster a culture of consistent outstanding customer service, extending to both internal (team members, colleagues, other departments) and external customers (donors, patrons, charity partners).
- Ensure the safety and security of both customers and employees by maintaining a secure environment. Regularly monitor safety protocols and ensure their continual implementation and enforcement.
- Any other duties as assigned.
Skills and Qualifications
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proven ability to inspire, coach, train, and develop team members to consistently provide exceptional customer service and drive for results.
- Bilingual preferred.
Requirements
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to relocate within Alabama, Tennessee, Georgia or surrounding states.
- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Previous experience in a leadership role, managing a team of 15 or more.
- Must be able to pass a background check, MVR check and drug screen.
- Must possess a valid driver's license in good standing and have access to reliable transportation.
- Must be able to lift up to 50 pounds, with the full range of motion including bending, lifting, and twisting, pulling, and pushing.
Competencies:
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
- Occasionally - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
- Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
- Continuously - Standing on tile/concrete, talking, seeing, and hearing.
Other:
- Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
- Working environment includes inside of building with controlled temperatures and outside conditions with varying weather and temperatures.
Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.
#IND123
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
