Top 2 Senior helpdesk support Jobs in Henrico Va

IT Help Desk Technician
Murgado Automotive Group —Richmond, VA
- $25 - $35 an hour
- Weekends as needed
- Computer Science
- Dealership
- English
- Health insurance
- Dental insurance
Quick Apply
Site Manager (Technical)
Alesig Consulting LLC —Fort Gregg-Adams, VA
- Bachelor of Science
- Office
- Bachelor's degree

More jobs to discover

Find similar jobs that you might be interested in.

Glazing Superintendent
BCI —Richmond, VA
Review blueprints, schematics, and technical drawings to interpret design intent and ensure accurate execution on site.
$80,000 - $125,000 a year
Quick Apply
Associate Account Manager - Pharma & Personal Care
Ecolab Inc. —Richmond, VA
Valid driver’s license and acceptable motor vehicle record (2 years). Provide technical expertise and understanding on the qualifications surrounding GMP…
$93,800 - $140,600 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…

Show more jobs in cities nearby

I want to receive the latest job alert for senior helpdesk support in henrico va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior helpdesk support jobs near henrico va

Telemetry Technician jobs in Georgia

Patient Care Technician jobs in Durham, NC

Surgical Technician jobs in San Jose, CA

Helpdesk Technician jobs in Hudson, MA

Helpdesk Technician jobs in Boise, ID

Helpdesk Technician jobs in Mount Holly, NJ

Helpdesk Technician jobs in San Diego, CA

Site Manager jobs in Maui, HI

Site Manager jobs in Channelview, TX

Restaurant Manager jobs in Reno, NV

Site Manager jobs in Oxnard, CA

Site Manager jobs in Alaska

Case Manager jobs in Tampa, FL

IT Help Desk Technician

Murgado Automotive Group -
Richmond, VA

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Desktop computer repair
ConnectWise
Email customer support
Computer Science
IT user and group management
MCP
Laptop (troubleshooting support)
Hardware maintenance
Process improvement
English
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Analysis skills
Driver's License
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
CompTIA Network+
Remote access software
Data access controls implementation
Organizational skills
Technical customer support for office equipment
Access control management
1 year
Technical support via email
Desktop administration
Escalation handling

Full Job Description

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia – Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

Serve as the initial point of contact for technical support via phone, email, and ticketing system
Provide remote support using RMM tools (e.g., ConnectWise Automate)
Install, configure, and maintain desktop hardware, software, and peripherals
Manage user accounts, permissions, and access controls
Troubleshoot and support desktop, laptop, and printer issues
Escalate unresolved issues to senior IT staff as appropriate
Provide accurate information about company IT services and products
Suggest improvements to IT procedures and user experience
Document support issues, resolutions, and feedback in a clear and concise manner
Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
Communicate clearly in English (additional languages a plus)

Qualifications

1–4 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Detail-oriented with excellent organizational skills
Valid driver's license and reliable transportation
Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

What We Offer

Competitive compensation based on experience and performance
Comprehensive benefits package (medical, dental, vision, and retirement)
401(k) with company match
A collaborative and supportive team culture
Opportunities for professional growth and career advancement
Employee discounts on company products

Apply Today!

If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

senior helpdesk support jobs in henrico va

IT Help Desk Technician

Site Manager (Technical)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior helpdesk support in henrico va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected