Top 70 Guest service agent Jobs in Hercules Ca

Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
Quick Apply
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- US work authorization
- Entry level
Quick Apply
Front Desk Agent
Kimpton Alton Hotel —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent - Doubletree by Hilton Berkeley Marina
DoubleTree Berkeley Marina California —Berkeley, CA
- $22.19 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3d
Front Desk Agent at Executive Inn & Suites / Best Western Plus Bayside Hotel
Executive Inn & Suites —Oakland, CA
- $18.85 - $25.14 an hour
- Part-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Radiate Hotels —Berkeley, CA
- $21 - $24 an hour
- Weekends as needed
- Hotel
- Conflict management
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
9d
AC Hotel San Rafael - Front Desk Agent
Evolution Hospitality —San Rafael, CA
- $23 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Part Time Front Office Agent
FAIRMONT —Sonoma, CA
- $27 an hour
- Part-time
- US work authorization
- Communication skills
- Entry level
- Health insurance
- 401(k) matching
Quick Apply
10d
Front Desk Agent - Full Time
Sage Hospitality —San Francisco, CA
- From $33.29 an hour
- Full-time
- No experience needed
- English
- Hotel
- 401(k) matching
- Referral program
Front Desk Agent
Berkeley Hospitality Llc —Berkeley, CA
- $20 - $22 an hour
- Part-time
- Computer literacy
- Hotel
- Driver's License
- 401(k)
- Paid time off
Quick Apply
Front Desk Agent
Embassy Suites by Hilton San Rafael at Marin Center —San Rafael, CA
- $22 an hour
- Part-time
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Guest Service Agent (Ranch Host)
Stanly Ranch —Napa, CA
- $23 an hour
- Full-time
- Residential
- Computer skills
- 1 year
Quick Apply
Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton
Hilton —Napa, CA
- $24.50 an hour
- Part-time
- English
- Administrative experience
- 1 year
- Paid parental leave
- Employee stock purchase plan
PM Supervisor - Front Desk Agent
Napa River Inn —Napa, CA
- $21 - $23 an hour
- Full-time
- Mid-level
- Supervising experience
- Accounting
- Free parking
- Health insurance
Quick Apply
3d
Front Desk Supervisor
Sonesta —Emeryville, CA
- $31.40 - $32.00 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Paid parental leave
- Health savings account
Front Dest Guest Service Agents (1 FT, 1 PT)
MacArthur Place —Sonoma, CA
- $22 - $23 an hour
- Part-time
- Computer literacy
- Cleaning
- Communication skills
- Employee discount
Quick Apply
Front Desk Agent
Hotel Zoe 425 N Point St San Francisco, CA 94133, USA —San Francisco, CA
- $31.21 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
Guest Services Agent
WINDSOR CAPITAL GROUP —Walnut Creek, CA
- Hotel
- High school diploma or GED
- Typing
Quick Apply
Guest Service Agent / Concierge
Senza —Napa, CA
- $20 - $21 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
Holiday Inn Express Walnut Creek - Front Desk Agent
Aimbridge Hospitality —Walnut Creek, CA
- $18.58 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance

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guest service agent jobs near hercules ca

Guest Services Representatives

Omni Hotels & Resorts -
San Francisco, CA

Quick Apply

Job Details

Full-time
$35.09 an hour

Qualifications

Customer communication

Full Job Description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city’s most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you’re here to explore San Francisco’s renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco.

Guest Services Representatives are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. They make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Services Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. This position will require open availability.

Responsibilities

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience required, hotel front desk experience is preferred
Open availability required.

Pay: $35.09/hourly rate

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

guest service agent jobs in hercules ca

Guest Services Representatives

Front Desk Agent

Front Desk Agent

Front Desk Agent - Doubletree by Hilton Berkeley Marina

Front Desk Agent at Executive Inn & Suites / Best Western Plus Bayside Hotel

Front Desk Agent

AC Hotel San Rafael - Front Desk Agent

Part Time Front Office Agent

Front Desk Agent - Full Time

Front Desk Agent

Front Desk Agent

Guest Service Agent (Ranch Host)

Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton

PM Supervisor - Front Desk Agent

Front Desk Supervisor

Front Dest Guest Service Agents (1 FT, 1 PT)

Front Desk Agent

Guest Services Agent

Guest Service Agent / Concierge

Holiday Inn Express Walnut Creek - Front Desk Agent

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