Top 11 Customer relations representative Jobs in Hermann Mo

Employee Relations Specialist
McCarthy Building Companies, Inc. —Warrenton, MO
- Spanish
- Up to 50% travel
- English
3d
Patient Service Representative-Mercy Clinic Washington Peds
Mercy —Washington, MO
- Full-time
- Hospital
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quality Inspector
Sonaca North America —Washington, MO
- $23 - $28 an hour
- Overtime
- Background check
- Basic math
- No high school diploma
- Wellness program
- Paid holidays
Quick Apply
Service Professional
Parallel Ag —Montgomery City, MO
- Extended hours
- Dealership
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Employee Relations Specialist

McCarthy Building Companies, Inc. -
Warrenton, MO

Apply Now

Job Details

3 days ago

Qualifications

Confidential information handling
Professional ethics
Workplace dispute resolution
HR legal compliance
Bachelor's degree
Labor relations
HR compliance
Decision making
Employment law in talent management

Full Job Description

POSITION SUMMARY

We are currently seeking a talented and professional Employee Relations Specialist. Working collaboratively with the Human Resources Business Partner, this position is essential in driving positive Employee Relations strategies. They are responsible for leading through employee relations matters including employee complaints, investigations, conflict, and performance management, and making recommendations on solutions. They also develop proactive approaches to mitigate challenges and educate managers on people leadership skills. This is a great opportunity for an HR professional passionate about employee relations and looking to leverage their skills within a growing organization.

RESPONSIBILITIES

Serve as the main point of contact for employee relations matters for assigned client groups.
Identify, investigate, and resolve issues of employee concern or conflict in an appropriate, compliant, and timely manner. Scope of concerns may be related to code of conduct violations, ethics matters, performance, safety, interpersonal conflict, general conduct, and employment action concerns.
Maintain detailed and accurate account of concern or investigation with timely memorialization of the notes and supporting documents, using the appropriate processes and systems.
Consult with the HR Business Partner, Labor & Employment Legal and HR resources, and managers in providing the HR support and employee relations subject matter expertise to recommend solutions and action to resolve employee concerns.
Provide regular and proactive communication to Leader and other relevant parties, related to assigned cases.
Engage in a proactive, strategic approach to employee relations by identifying trends, recommending solutions that address root-cause of potential issues, and partnering with HR Business Partners on developing and executing action plans.
Apply expertise supporting managers and employees through ADA accommodations processes.
Maintain a strong partnership with the safety teams to support safety incidents and mandatory referral processes.
Effectively interpret policies, processes, and procedures, ensuring consistency in application.
Facilitate field-based training in support of positive employee practices and relations.
Utilize a customer-focused approach to deliver HR solutions through effective partnerships across the HR department and business unit.
Utilize influencing skills with managers to reach win/win outcomes that minimize risk to the company.
Provide recommendations on promotions, development opportunities, and participation in learning programs.
Conduct employee exit interviews, analyze and capture trends, and make recommendations.
Produce, review, and analyze a variety of data to support decision making, share outcomes, and help influence solutions.
Assists with general and administrative HR duties as assigned, specifically related to onboarding, data, and reporting.

QUALIFICATIONS

Bachelor’s Degree Required with minimum 2 years experience in HR with a focus on Employee and/or Labor Relations.
Bilingual in English/Spanish is preferred.
Specific experience with conflict management and leading through investigations.
Demonstrated knowledge of labor, federal and multi-state regulations.
Outstanding interpersonal skills with the ability to build quick relationships across multiple levels.
Exceptional written and verbal communication skills.
Detail oriented with strong organizational skills.
Proven ability to solve complex challenges, leveraging solid critical thinking skills.
Must navigate sensitive situations and maintain a high degree of confidentiality.
Ability to travel 25-50% of the time throughout the Midwest and nationally as needed

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.

NOTICE TO EXTERNAL SEARCH FIRMS: McCarthy’s Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually.

McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements.

If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.

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customer relations representative jobs in hermann mo

Employee Relations Specialist

Patient Service Representative-Mercy Clinic Washington Peds

Quality Inspector

Service Professional

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