Top 37 Call center agent Jobs in Hermitage, Pa

Primary Contact Center Representative (Call Center)
F.N.B. Corp. —Hermitage, PA
- Weekends as needed
- Microsoft Word
- Computer literacy
- High school diploma or GED
Call Center Agent
Call Core LLC —Warren, OH
- $15 - $23 an hour
- Part-time
- Writing skills
- English
- Fair chance
Quick Apply
11d
Client Services Representative
Baker Tilly Vantagen, LLC —New Castle, PA
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
1d
Community Outreach Sales Rep (PES) - East Coast
ConcertoCare —Pennsylvania
- $21 - $24 an hour
- Full-time
- Remote
- 1 year
- CNA
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —New Castle, PA
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
1d
Call Center/Customer Service Rep
Automated Health Systems —Youngstown, OH
- $15 - $18 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k)
Quick Apply
3d
Full Time Call Center Representative - work hybrid
TRANZACT —Youngstown, OH
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
14d
Customer Service Representative
Vogel Disposal Service, Inc. —Youngstown, OH
- 8 hour shift
- Microsoft Word
- Heavy lifting
- Data entry
- AD&D insurance
- Disability insurance
Customer Support Associate
Farmers National Bank —Niles, OH
- Call employer
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
Collections Account Representative - Boardman, OH
CCJ Automotive Ventures —Boardman, OH
- Computer literacy
- Basic math
- Office
- Paid training
- Opportunities for advancement
Quick Apply
Customer Service Representative
Uptown Insurance Agency —Youngstown, OH
- $12 - $15 an hour
- Full-time
- No experience needed
- English
- Office
- Paid training
- Paid time off
Quick Apply
5d
Administrative Assistant & Customer Care Coordinator
Window Depot Youngstown —Youngstown, OH
- $16 - $20 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
12d

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Primary Contact Center Representative (Call Center)
F.N.B. Corp. —Hermitage, PA
Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Ability to use general office equipment.
Call Center Agent
Call Core LLC —Warren, OH
Make outbound calls and answer incoming calls promptly and professionally, demonstrating excellent phone etiquette. This is a sales job.
$15 - $23 an hour
Quick Apply
11d

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Primary Contact Center Representative (Call Center)

F.N.B. Corp. -
Hermitage, PA

Apply Now

Job Details

Full-time

Qualifications

Microsoft Word
Computer operation
Customer communication
Word embeddings
High school diploma or GED
Desktop applications

Full Job Description

Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Primary Contact Center Representative

Business Unit: Retail Operations

Reports to: Contact Center Supervisor

Position Overview:

This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

Primary Responsibilities:

Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent customer service skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

Strong problem solving ability

Patience when dealing with difficult situations.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

Ability to work some holidays and weekends.

Ability to sit for extended periods of time

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Apply Now

Refine Your Search

call center agent jobs in hermitage, pa

Primary Contact Center Representative (Call Center)

Call Center Agent

Client Services Representative

Community Outreach Sales Rep (PES) - East Coast

Client Services Representative (Temporary)

Call Center/Customer Service Rep

Full Time Call Center Representative - work hybrid

Customer Service Representative

Customer Support Associate

Collections Account Representative - Boardman, OH

Customer Service Representative

Administrative Assistant & Customer Care Coordinator

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