Top 334 Director of customer experience Jobs in Hermitage, Tn

Director, Transformation Management Office
Holley Performance —Nashville, TN
- Full-time
- Oracle
- Agile
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Head of Marketing - Events
Infopro Digital Services Limited —Nashville, TN
- Hybrid work
- Senior level
- Communication skills
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Director Real Estate
Geodis —Brentwood, TN
- 8 years
- Continuous improvement
- Senior level
- Paid parental leave
- Dental insurance
13d
Executive Director - $10,000 Sign On Bonus
Heart'n Soul Hospice —Nashville, TN
- Full-time
- CRM software
- Nursing
- Psychiatry
- Paid holidays
- Health insurance
Quick Apply
3d
Director Surgical Services
TriStar Summit Medical Center —Hermitage, TN
- Full-time
- Surgery
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Canvass Director NSH
Midtown Home Improvements —Nashville, TN
- $50,000 - $130,000 a year
- 8 hour shift
- Recruiting
- In-person
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Clinical Resource Director
TriStar Centennial Medical Center —Nashville, TN
- Full-time
- Analysis skills
- Senior level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
Leasing Director
GrayCo —Madison, TN
- $20 an hour
- Overtime
- Sales
- Basic math
- English
- Health savings account
- Paid holidays
Quick Apply
2d
Director of Sales and Marketing
Fontaine Spray Suppression —Springfield, TN
- Full-time
- Ability to walk for extended periods
- Word processing
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Project Development Director
T. W. Frierson Contractor, Inc. —Nashville, TN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
5d
Merchandising Director
Freshpoint —Nashville, TN
- Merchandising
- Mid-level
- Analysis skills
10d
Director Emergency Services
TriStar NorthCrest Medical Center —Springfield, TN
- Full-time
- 3 years
- Senior level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d
Zaxby's Restaurant Director
Zaxby's —Brentwood, TN
- Up to $18 an hour
- 8 hour shift
- 18 years or older
- Fast casual restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
Corporate Healthcare Compliance Director
Psychiatric Medical Care —Brentwood, TN
- $100,000 - $130,000 a year
- Full-time
- Remote
- Psychiatry
- 5 years
- Bachelor's degree
Quick Apply
6d
Director of Member Support
Minno —Nashville, TN
- Remote
- Children
- Recruiting
- Computer skills
Quick Apply
Director of Operations
CEVALogistics —Mount Juliet, TN
- $225,000 - $229,500 a year
- Full-time
- 7 years
- Writing skills
- English
- Health savings account
- AD&D insurance
Director of Operational Excellence - Nashville Hybrid / Remote Surrounding Areas
Surgery Partners —Nashville, TN
- Remote
- Office
- 3 years
- Finance
- Health savings account
- Health insurance
Quick Apply
2d
Program Director - Nashville
Communities in Schools of Tennessee —Nashville, TN
- $68,555 - $80,653 a year
- Hybrid work
- Customer service
- Office
- Master's degree
- Mileage reimbursement
- Paid parental leave
Quick Apply
5d
Director of Client Success, Enterprise
Office Ally —Nashville, TN
- $120,000 - $130,000 a year
- Remote
- System design
- HIPAA
- Master's degree
3d
Assistant Community Director - Biltmore Place *LIHTC Experience Required*
Bedrock Property Management —Nashville, TN
- $25 an hour
- Mid-level
- Travel
- Computer skills
Quick Apply
4d

I want to receive the latest job alert for director of customer experience in hermitage, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer experience jobs near hermitage, tn

Director Real Estate Investment jobs in Brentwood, TN

Development Director jobs in Nashville, TN

Program Director jobs in Nashville, TN

Community Director jobs in Nashville, TN

Clinical Director jobs in Nashville, TN

Director Of Customer Success jobs in Nashville, TN

Regional Director jobs in Nashville, TN

Director Of Information Technology jobs in Nashville, TN

Director jobs in Brentwood, TN

Executive Director jobs in Nashville, TN

Canvasser jobs in Nashville, TN

Member Services Representative jobs in Nashville, TN

Assistant Director Of Nursing jobs in Maryland

Director Real Estate Investment jobs in Frisco, TX

Director Real Estate Investment jobs in Bend, OR

Director Real Estate Investment jobs in Long Island City, NY

Real Estate jobs in Fort Lauderdale, FL

Director Food Beverage jobs in San Diego, CA

Director Real Estate Investment jobs in Seattle, WA

It Director jobs in San Francisco Bay Area, CA

Director, Transformation Management Office

Holley Performance -
Nashville, TN

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Committee work
Large-scale organizational change management
Software implementation
Enterprise solutions implementation
Supplier relationship improvement
Vendor relationship management
Technology budget management
Project stakeholder communication
Program budgeting
Cross-functional communication

Full Job Description

Overview:

Holley Performance Brands is seeking a Director, Transformation Management Office (TMO) to lead the company's enterprise ERP transformation and establish the operating discipline required to deliver complex, business-led change. This role will serve as the central owner of transformation execution, translating executive priorities into an integrated roadmap, clear governance, disciplined delivery, and measurable business outcomes.

The Director, TMO will lead the ERP transformation across business process, technology, data, change management, and adoption workstreams. The role will provide regular, fact-based updates to the Executive Leadership Team (ELT), escalate risks with recommended actions, and ensure decisions are made at the right level with the right information.

The leader will also have people leadership responsibility for Project Managers and Business Analysts, building the standards, capabilities, and operating model for Holley's transformation delivery function. Following the ERP transformation, the Director, TMO will lead additional enterprise transformation initiatives, including M&A integration planning and execution, business process harmonization, and post-close value realization.

Key Responsibilities:

Transformation Leadership & Strategy

Lead the enterprise ERP transformation from planning and design through build, testing, deployment, stabilization, and value realization.
Establish and operate the Transformation Management Office, including governance routines, delivery standards, decision rights, escalation paths, and executive reporting.
Translate the ELT vision into a practical transformation roadmap with milestones, dependencies, KPIs, business outcomes, and value realization targets.
Ensure the transformation remains business-led, not system-led, by aligning technology delivery to operating model, process, data, control, and customer experience objectives.

ERP Transformation Execution

Oversee integrated delivery across ERP workstreams, including process design, solution configuration, integrations, data migration, testing, training, cutover, hypercare, and stabilization.
Partner with business process owners to drive standardization, simplification, and adoption of future-state processes across functions and locations.
Maintain disciplined control of scope, schedule, budget, issues, risks, dependencies, and benefits realization.
Partner with Finance and Internal Controls to ensure SOX, audit, security, and control requirements are designed into the transformation rather than bolted on at the end.
Hold system integrators, software partners, consultants, and internal teams accountable to defined deliverables, outcomes, quality standards, and contractual commitments.

Executive Governance & ELT Reporting

Prepare and deliver regular ELT updates that clearly communicate progress, risks, decisions needed, financial status, resource needs, and business readiness.
Lead steering committee and governance forums with clear agendas, crisp decision points, documented outcomes, and follow-through on actions.
Surface issues early and candidly, with recommended options, trade-offs, and business impacts.
Develop executive dashboards and scorecards that connect delivery milestones to business outcomes and value creation.

People Leadership & TMO Capability Building

Directly lead, coach, and develop Project Managers and Business Analysts assigned to transformation and enterprise initiatives.
Establish common standards for project delivery, business analysis, requirements management, RAID management, status reporting, change control, and benefits tracking.
Build a high-accountability delivery culture that balances urgency with discipline, transparency, and quality.
Partner with HR and IT leadership on hiring, performance management, career development, workforce planning, and capability development for the TMO team.

M&A Integration & Future Enterprise Transformation

After the ERP transformation, lead additional enterprise transformation initiatives, including M&A integration, business process harmonization, systems integration, and synergy realization.
Develop repeatable playbooks for M&A integration planning, Day 1 readiness, functional integration, systems transition, risk management, and post-close value capture.
Coordinate cross-functional integration workstreams across IT, Finance, Operations, Supply Chain, Commercial, HR, Legal, and other functions as needed.

What You Bring

10+ years of progressive experience leading enterprise transformation, ERP implementation, PMO/TMO, business operations, or large-scale technology-enabled change.
Proven success leading full lifecycle ERP implementations or major ERP transformations in complex, multi-site environments.
Experience building or leading a Transformation Management Office, Enterprise PMO, or similar enterprise delivery function.
Demonstrated ability to manage executive governance, steering committees, and ELT-level reporting with clarity and confidence.
Strong people leadership experience, including direct management of Project Managers, Business Analysts, or transformation delivery teams.
Experience managing large program budgets, resource plans, vendor relationships, SOWs, and system integrator performance.
Excellent communication skills, including the ability to simplify complex issues for executives while maintaining credibility with technical and functional teams.

Preferred Qualifications

Experience with Infor, SAP, Oracle, Microsoft Dynamics, or similar enterprise ERP platforms.
Experience in manufacturing, distribution, aftermarket, consumer products, or similarly complex operational environments.
Public company experience, including SOX, audit, compliance, and internal control considerations.
Experience with WMS, EDI, data migration, master data governance, integration platforms, and enterprise reporting capabilities.
Experience leading M&A integration, business process integration, systems consolidation, or post-close transformation initiatives.
PMP, PgMP, Prosci, Agile, Lean Six Sigma, or similar certifications.

Leadership Profile

Business-first transformation leader who understands that ERP success is measured by operational outcomes, not just go-live dates.
Structured and disciplined operator who brings order to ambiguity and keeps teams focused on the critical path.
Direct, transparent communicator who raises issues early.
Strong people leader who develops talent, sets clear expectations, and creates accountability without creating unnecessary bureaucracy.
Comfortable operating in high-visibility, high-pressure environments with executive stakeholders.
Builds trust across executive, functional, technical, and frontline teams.

Why Holley

Holley is building an outcome-driven, business-led IT organization that delivers measurable transformation — not just system deployments. This role offers executive visibility, strategic influence, and the opportunity to lead one of the most consequential initiatives in the company’s next phase of growth.

Why Holley Is a Great Place to Work

At Holley, we’re more than a performance parts company—we’re a community of enthusiasts, innovators, and problem-solvers. We offer a competitive benefits package and a culture that values both performance and people.

Benefits:

Competitive medical, dental, and vision coverage starting day one.
401(k) with company match
Paid time off and9paid holidays
Employee Assistance Program (EAP)
Company-paid life and short-term disability insurance
Employee discounts on Holley Performance Brands products, events, and partnerships
Education Assistance program

Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.

If you require assistance or accommodation due to a disability during the application process, please contact human resources.

Quick Apply

Refine Your Search

director of customer experience jobs in hermitage, tn

Director, Transformation Management Office

Head of Marketing - Events

Director Real Estate

Executive Director - $10,000 Sign On Bonus

Director Surgical Services

Canvass Director NSH

Clinical Resource Director

Leasing Director

Director of Sales and Marketing

Project Development Director

Merchandising Director

Director Emergency Services

Zaxby's Restaurant Director

Corporate Healthcare Compliance Director

Director of Member Support

Director of Operations

Director of Operational Excellence - Nashville Hybrid / Remote Surrounding Areas

Program Director - Nashville

Director of Client Success, Enterprise

Assistant Community Director - Biltmore Place LIHTC Experience Required

I want to receive the latest job alert for director of customer experience in hermitage, tn

Related Searches

Explore jobs in more locations

Overview:

Key Responsibilities:

What You Bring

Why Holley Is a Great Place to Work

Job Seeker Tools

Employer Tools

Browse

Stay Connected