1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Summary
As the Overnight Auditor at The Hermitage Hotel, you serve as the steward of the hotel’s overnight operations, ensuring seamless continuity of service, operational accuracy, and financial integrity. Through precision, composure, and intuitive guest care, you uphold the hotel’s standards of excellence while safeguarding both the guest experience and the transition into a new business day.
3. Key Responsibilities
Guest Experience Excellence
- Ensure a refined, composed, and anticipatory guest experience throughout overnight hours
- Serve as the primary point of contact for all guest needs, requests, and service recovery with professionalism and discretion
- Manage arrivals, departures, and in house guest interactions with warmth, efficiency, and attention to detail
- Maintain a secure, welcoming, and well maintained environment across all guest facing areas
Night Audit Operations & Financial Accuracy
- Execute the nightly audit process with precision, including reconciliation of all hotel revenues, outlets, and financial reporting
- Complete credit card settlements, income audit processes, and verification of all financial transactions
- Review, balance, and report on all house statistics, adjustments, and comp or house charges
- Run end of day procedures and accurately transition the hotel to the next business date
- Ensure proper cash handling procedures, documentation, and audit compliance
Operational Oversight & Accountability
- Maintain full operational awareness of the property during overnight hours, ensuring readiness across departments
- Identify and resolve discrepancies, risks, or service gaps with sound judgment and urgency
- Support front office operations including guest check in, check out, and reservation assistance as needed
- Ensure adherence to all service standards, safety protocols, and operational procedures
Collaboration & Communication
- Provide clear and detailed shift reports to leadership and incoming teams to ensure seamless transition into the day
- Communicate effectively with all departments to relay guest needs, operational updates, and priority actions
- Maintain professional, clear, and consistent communication with guests and internal teams
Technical & Administrative Excellence
- Maintain accuracy and confidentiality of all financial records, guest accounts, and audit documentation
- Ensure all systems are updated correctly, including PMS entries and reporting tools
- Support continuous improvement efforts to enhance audit accuracy and operational efficiency
4. Qualifications & Requirements
Required Experience
- Minimum of 2 to 3 years of Night Audit, Front Office, or Rooms Division experience within a hotel environment
- Strong understanding of hotel financial processes, reporting, and audit procedures
- Proficiency in property management systems with Opera experience preferred
- Exceptional attention to detail with strong analytical and problem solving abilities
- Strong verbal and written communication skills with polished professional presence
- Ability to multitask, prioritize, and remain composed in a fast paced environment
- Flexible availability including overnight hours, weekends, and holidays
Core Competencies
- Detail Mastery – Ensures accuracy and integrity across all financial and operational processes
- Composure Under Pressure – Maintains calm, confident presence in overnight operations and guest interactions
- Accountability – Takes ownership of outcomes, ensuring consistency and follow through
- Service Excellence – Delivers thoughtful, anticipatory guest care at all times
- Operational Awareness – Identifies risks and resolves issues proactively with sound judgment
Preferred Extras
- Experience within a luxury or boutique hotel environment
- Familiarity with high touch guest service expectations and refined hospitality standards
- College degree in Hospitality, Business, or related field preferred
- Knowledge of Nashville’s hospitality landscape
5. Why This Role Shines at The Hermitage Hotel
As an Overnight Auditor, you ensure that each day concludes with precision and begins with intention. Your attention to detail, operational discipline, and commitment to elevated service uphold the integrity of the hotel’s performance while ensuring every guest experience remains seamless, even in the quietest hours.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Must be available for Weekends/ Holidays
· Morning/Day/Overnight Shifts
· Shift Length 8(+) Hours
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Starting Salary $18.00
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Night Audit: 2 years (Required)
- Luxury Hospitality : 1 year (Required)
Language:
Shift availability:
- Overnight Shift (Required)
Work Location: In person
