Top 234 Client relations manager Jobs in Herndon, Va

Client Operations Manager
Quest Diagnostics —Chantilly, VA
- $93,200 - $123,785 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Client Relations Manager
URAC —Washington, DC
- $66,000 - $800,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
7d
Client Relationship Manager - DC
FusionTek —Arlington, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- AWS
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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9d
Manager, On & Off Premise Account Lead – Washington DC/Multicultural
Moët Hennessy —Washington, DC
- $110,000 - $137,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Analysis skills
- Driver's License
- Commuter assistance
- Paid parental leave
11d
Customer Account Manager
Insight Xcite —Fairfax, VA
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- 6 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Administrative Manager
Steward Partners Global Advisory LLC —McLean, VA
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Service BDC Manager
Joyce Koons Automotive —Manassas, VA
- $50,000 - $60,000 a year
- Full-time
- Dealership
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
9d
Client Relationship Manager - Bethesda, MD
Charles Schwab —Bethesda, MD
- $91,000 - $139,500 a year
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
3d
Sales Project Manager
Integrated Scaffolding Concepts —Leesburg, VA
- $90,000 - $130,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Service Sales Manager – Commercial Roofing
The MOHR Enterprises LLC —Washington, DC
- $80,000 - $90,000 a year
- Background check
- Clean driving record
- Pass drug screening
- Fuel card
- Paid holidays
Quick Apply
Sales Manager
Digital Barriers —Washington, DC
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Product management
- Travel
Quick Apply
19h
Client Service Manager
Integrated Financial Partners —Fairfax, VA
- $35 an hour
- Part-time
- Hybrid work
- Mid-level
- Administrative experience
- Financial services
Quick Apply
1d
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Manager
Assured Data Protection —Herndon, VA
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Client Relationship Leader
CliftonLarsonAllen —Arlington, VA
- $200,000 - $302,000 a year
- Full-time
- Hybrid work
- CPA
- Finance
- Bachelor's degree
- Paid parental leave
- Health insurance
Client Operations Manager
TEOCO —Fairfax, VA
- $60,000 - $80,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Analysis skills
- Disability insurance
- Health insurance
2d
Senior Customer Success Manager
CORAS —McLean, VA
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Military
- Senior level
- Dental insurance
- Vision insurance
Quick Apply

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Client Operations Manager

Quest Diagnostics -
Chantilly, VA

Quick Apply

Job Details

Full-time
$93,200 - $123,785 a year

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Matching gift program
Flextime
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Team supervision
Task prioritization

Full Job Description

Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $93,200 - $123,785.00 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
Implement and review relevant processes, policies, and standard operating procedures.
Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
Facilitates cross-functional initiatives to reduce defects and improve processes.
Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
Follow-up with laboratories regarding challenges with test status or results.
Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
Identify and follow-up with IT regarding telecom problems including service enhancements.
Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
Develop strategies for addressing chronic service failures to facilitate permanent resolution.
Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or “at risk” accounts and management reporting.
Ensure department compliance with all company policies and government regulations.
Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND

Preferred Work Experience:

Minimum of five (5) years previous clinical laboratory experience preferred.

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad understanding of the laboratory business and its service requirements
Thorough knowledge of the laboratory’s operations.
Comprehensive knowledge of medical and laboratory terminology.
Understand the importance of Quality Service and how it is measured.

Skills:

Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
Ability to foster a positive and productive work environment by building, leading and motivating the team.
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
Strong organizational skills.
Ability to analyze and solve problems.
Ability to maintain professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner

Education

Bachelor’s Degree Bachelor’s Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications

Six Sigma Certified Green Belt (Preferred)

Quick Apply

Refine Your Search

client relations manager jobs in herndon, va

Client Operations Manager

Client Relations Manager

Client Engagement Lead

Client Relationship Manager - DC

Customer Success Manager (Hybrid)

Customer Service Manager (Client Experience)

Manager, On & Off Premise Account Lead – Washington DC/Multicultural

Customer Account Manager

Client Administrative Manager

Service BDC Manager

Client Relationship Manager - Bethesda, MD

Sales Project Manager

Service Sales Manager – Commercial Roofing

Sales Manager

Client Service Manager

Customer Success Manager (Remote)

Customer Success Manager

Client Relationship Leader

Client Operations Manager

Senior Customer Success Manager

I want to receive the latest job alert for client relations manager in herndon, va

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