Top 300 Customer care manager Jobs in Herndon, Va

Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Manager, Customer Support (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
11d
Customer Success Manager, Scale
Expel —Herndon, VA
- $93,900 - $136,200 a year
- Remote
- System design
- US work authorization
- Senior level
- Parental leave
Quick Apply
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market —Ashburn, VA
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sr. Customer Success Manager
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Customer Experience Manager, Federal - Splunk (Remote)
Cisco Systems —Reston, VA
- $173,700 - $280,300 a year
- Full-time
- Remote
- 5 years
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
8d
Customer Success Operations Manager
ProctorU Inc. —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Operations Manager - Federal Customer
Dell Technologies —McLean, VA
- $160,820 - $208,120 a year
- Full-time
- PMP
- Senior level
- Leadership
11d
Customer Onboarding Manager
ID.me —McLean, VA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM
Amazon Web Services, Inc. —Arlington, VA
- $131,300 - $195,400 a year
- Full-time
- 5 years
- Writing skills
- AWS
- AD&D insurance
- Health insurance
Client Service Manager
Integrated Financial Partners —Fairfax, VA
- $35 an hour
- Part-time
- Hybrid work
- Mid-level
- Administrative experience
- Financial services
Quick Apply
Client Manager, Employee Benefits
The Baldwin Group —Bethesda, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
11d
Associate Client Executive, Commercial Risk - IAS Mid-Atlantic
The Baldwin Group —Bethesda, MD
- From $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Assistant Customer Service Manager
Harris Teeter —Ashburn, VA
- $20 - $22 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Long-Term Client Services specialized in Abundance Mgmnt & Chronic Disorganization
Town & Country Move Management —Gaithersburg, MD
- From $24 an hour
- Part-time
- Mid-level
- Residential
- Pre-employment physical examination
Quick Apply
Client Service and Animal Care Assistant
Jermantown Animal Hospital —Fairfax, VA
- $16 - $18 an hour
- Part-time
- Background check
- Customer service
- Administrative experience
- Employee discount
Quick Apply
4d

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Customer Success Manager (Hybrid)

ISI Enterprises
Herndon, VA

Apply Now

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Opportunities for advancement

Qualifications

Customer communication
Customer relationship building
Managing clients in a customer support role
B2B business model
B2B
Cross-functional collaboration
Cross-functional team management
Cross-functional communication

Full Job Description

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio of managed services customers. This role is responsible for driving customer retention, renewal readiness, business review cadence, account health visibility, and overall customer alignment across ISI’s managed service offerings.

Unlike a traditional SaaS-focused CSM role, this position operates within a managed services environment where customer success is closely tied to service delivery coordination, issue trends, escalation management, contractual alignment, and long-term customer confidence in ISI as an ongoing service partner.

The CSM acts as a trusted advisor and internal quarterback for the customer account, ensuring the right internal teams are aligned to customer priorities and that customers understand the value ISI is delivering. This role requires strong communication, accountability, commercial awareness, and the ability to manage both day-to-day account health and more strategic conversations for higher-value customers.

Duties/Responsibilities

Customer Relationship Management

Serve as the primary customer relationship owner for an assigned portfolio of managed services customers.
Build strong working relationships with customer stakeholders and decision-makers.
Maintain awareness of customer priorities, business changes, service concerns, and satisfaction drivers.
Act as a consistent point of contact for account-level communication, follow-up, and coordination.

Business Reviews and Customer Engagement

Lead regular business reviews, success check-ins, and customer cadence calls.
Translate operational service activity, project status, support trends, and service outcomes into customer-relevant business value.
Ensure customer conversations go beyond ticket updates and include risk awareness, service alignment, and future planning.
Support more strategic or enterprise-like customers with higher-touch engagement and executive-level communication where needed.

Renewals and Retention

Own renewal readiness and support renewal strategy for assigned accounts.
Identify risks to customer retention early, including service friction, unresolved concerns, disengaged stakeholders, or contract-related concerns.
Partner with leadership, finance, sales, and internal service teams to strengthen customer positioning ahead of renewal.
Help ensure customers have a clear understanding of service scope, expectations, and value as renewal periods approach.

Cross-Functional Coordination

Coordinate closely with Support, Engineering, PMO, Compliance, Cybersecurity, and other internal teams to deliver a unified customer experience.
Escalate and help manage complex account issues that could impact service confidence, executive trust, or renewal posture.
Bring the right subject matter experts into customer conversations when technical, project, compliance, or operational depth is required.
Track action items, internal commitments, and follow-up responsibilities across teams.

Customer Health and Account Visibility

Monitor customer health using a combination of operational signals, engagement trends, escalation history, stakeholder participation, and renewal posture.
Maintain accurate account documentation, notes, risk flags, customer updates, and next steps in internal systems.
Identify patterns and recurring issues across the portfolio and communicate actionable insights to leadership.
Contribute to the continuous improvement of ISI’s business review standards, customer success practices, segmentation model, and health/risk reporting.

Growth and Expansion Support

Identify opportunities for deeper alignment, broader service adoption, and cross-functional account growth where there is a clear customer need.
Partner with sales and leadership to support expansion conversations involving managed services, compliance support, cybersecurity, or adjacent offerings.
Help connect customer needs to the broader value ISI can provide across service lines.

Qualifications:

As part of your work at ISI, you will potentially have access to sensitive information from the federal government. Pursuant to applicable regulations, ISI requires that all candidates for this role present proof of U.S. citizenship before hire
3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role.
Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment.
Strong verbal and written communication skills, with the ability to build trust across both operational and leadership-level customer contacts.
Strong organizational skills and ability to manage multiple accounts, priorities, and follow-up actions effectively.
Ability to work cross-functionally and influence outcomes across teams without direct authority.

Preferred Qualifications:

Experience in an MSP, outsourced IT, managed services, or service-based technology environment.
Experience supporting customers in environments involving IT support, M365, infrastructure, cybersecurity, or compliance-related services.
Exposure to strategic or enterprise accounts, including executive business reviews and proactive renewal planning.
Familiarity with compliance-related concepts such as NIST, CMMC, or audit-readiness support.
Experience with CRM, ticketing, or service management platforms such as Halo or similar tools.

What we offer

The salary range for this role is $85,000-$100,000, commensurate with experience.
Hybrid work
A competitive salary and benefits package
A casual, friendly, and relaxed work environment
Professional growth encouragement and support

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.

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Refine Your Search

customer care manager jobs in herndon, va

Customer Success Manager (Hybrid)

Customer Success Manager

Manager, Customer Support (Remote)

Customer Success Manager, Scale

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Customer Success Manager

Customer Support Manager

Sr. Customer Success Manager

Customer Success Operations Manager

Customer Experience Manager, Federal - Splunk (Remote)

Customer Success Operations Manager

Operations Manager - Federal Customer

Customer Onboarding Manager

Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

Client Service Manager

Client Manager, Employee Benefits

Associate Client Executive, Commercial Risk - IAS Mid-Atlantic

Assistant Customer Service Manager

Project Manager - Long-Term Client Services specialized in Abundance Mgmnt & Chronic Disorganization

Client Service and Animal Care Assistant

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