Top 988 Service manager Jobs in Herndon, Va

Senior Manager, Service Desk
Everfox —Herndon, VA
- $163,900 - $198,300 a year
- Email
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Paid time off
- 401(k) matching
Service Operations Manager
Kone —Washington, DC
- $159,800 - $209,790 a year
- Full-time
- 5 years
- Senior level
- Associate's degree
- Commuter assistance
- Health savings account
Service Manager- Northern Virginia
Guaranteed Cleaning Services —Fairfax, VA
- $65 - $80 an hour
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Administrative experience
Quick Apply
1d
Service Delivery Manager-SMB
T-Mobile USA, Inc. —Herndon, VA
- $74,400 - $134,100 a year
- Full-time
- 18 years or older
- Mid-level
- Bachelor's degree
- Paid parental leave
- AD&D insurance
10d
Client Service Manager
Integrated Financial Partners —Fairfax, VA
- $35 an hour
- Part-time
- Hybrid work
- Mid-level
- Administrative experience
- Financial services
Quick Apply
HVAC Service Manager
M.E. Flow Inc —Lorton, VA
- $92,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- 5 years
- Research
- Paid holidays
- Health insurance
Quick Apply
Electrical Service Manager
F.H. Furr —Rockville, MD
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Residential
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Automotive Service Manager-NOVA| Salary+ Bonus
Virginia Tire & Auto —Ashburn, VA
- $120,000 a year
- Analysis skills
- Driver's License
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Manager of Housing and Supportive Services
The Montgomery County Coalition for the Homeless —Rockville, MD
- $70,000 - $73,000 a year
- On call
- Addiction Medicine
- 5 years
- Word processing
Quick Apply
Food Service Manager
Kiddie Academy of Haymarket —Haymarket, VA
- $15 - $18 an hour
- Part-time
- Classroom
- Driver's License
- In-person
Quick Apply
3d
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
9d
Experienced Maintenance Technician
Potomac Pool Service —Chantilly, VA
- From $25.17 an hour
- Full-time
- Clean driving record
- Sales
- English
- Paid training
- Health insurance
Quick Apply
General Manager – Multi-Brand Home & Commercial Services – TM
Trades Mosaic LLC —Silver Spring, MD
- $110,000 - $120,000 a year
- Full-time
- Residential
- Team management
- Plumbing
- Health insurance
- Dental insurance
Quick Apply
UPS Maintenance and Service Technical Lead
SurePower —Sterling, VA
- $125,000 - $160,000 a year
- Full-time
- Background check
- Up to 50% travel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
3d
Service Manager - Reston
honeygrow —Reston, VA
- $16 - $18 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Service Manager
Cortland —Arlington, VA
- Weekends as needed
- High school diploma or GED
- Driver's License
- Supervising experience
Quick Apply
Applicant Services Supervisor
Confidential Company —Rockville, MD
- From $80,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
22h
Store Manager
Playa Bowls —Chantilly, VA
- $52,000 - $58,000 a year
- Full-time
- Fast casual restaurant
- Mid-level
- Driver's License
- Employee discount
- Flexible schedule
Quick Apply
2d
Development Lead — Cloud Services & Integration
NIRA Inc. —Washington, DC
- From $145,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- 11+ years
- Disability insurance
- Health insurance
Quick Apply
14d
RN Manager Emergency Services
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- 5 years
- Mid-level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d

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service manager jobs near herndon, va

Senior Manager, Service Desk

Everfox -
Herndon, VA

Apply Now

Job Details

Full-time
$163,900 - $198,300 a year

Benefits

Paid time off
401(k) matching

Qualifications

Bachelor's degree

Full Job Description

Trusted Connectivity for AI-Powered Dominance.

Everfox delivers trusted connectivity to protect the world’s most critical environments and safeguard the sensitive data powering decision advantage.

Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI and advanced analytics remains trusted and protected.

We don’t just defend systems; we deliver decision dominance.

Our Purpose. Protect what matters most by enabling organizations to operate security in the most complex and high-risk digital environments.
Our Vision . To be the most trusted authority in high-assurance cybersecurity, enabling secure collaboration across every domain.
Our Belief. Security should never limit mission success – it should enable it.

Our Promise. We deliver absolute confidence in environments where failure is not an option.

We’re hiring for a hybrid role. You’ll work on-site with your team several days each week (typically 2–3), with the specific days set by your manager. Because regular in-person collaboration is central to this job, we look for candidates who live within about 50 miles of the office.

Everfox will consider reasonable accommodation as required by law.

About the role:
The Senior Manager, Service Desk provides strategic and operational leadership for Everfox’s IT Service Desk, ensuring secure, reliable, and customer‑focused IT support across the enterprise. This role owns the end‑user support experience, service quality, operational performance, and continual service improvement.

The manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business stakeholders to deliver high‑performing IT services that meet organizational and regulatory requirements.

Location:
Herndon, VA, (Hybrid, 3 days per week)

Key Responsibilities

Develop and execute the Service Desk strategy aligned with organizational and IT objectives, ensuring scalable and mature ITSM practices.

Lead operational delivery of Incident Management, Request Fulfillment, Major Incident Management, Problem Management, and Knowledge Management.

Ensure timely resolution of incidents and requests, consistently meeting or exceeding SLA targets.

Serve as Major Incident Manager for critical outages, coordinating technical teams and executive communications.

Conduct post‑incident reviews and root‑cause analysis to drive service reliability improvements.

Partner with IT leadership to strengthen ITIL‑based service management processes, workflow optimization, and service catalog maturity.

Oversee Service Desk use of Jira Service Management or similar ITSM platforms, ensuring accurate, efficient workflows.

Champion a customer‑first culture with measurable improvements in customer satisfaction, feedback insights, and self‑service adoption.

Manage operational support for endpoint lifecycle management including provisioning, deployment, replacement, retirement, and remote support.

Collaborate with Infrastructure and Security teams on endpoint technologies (Intune, Autopilot, endpoint security, software deployment).

Ensure compliance with CMMC, NIST, ITAR, and regulated environment requirements across all Service Desk operations.

Maintain secure operational procedures for identity verification, privileged access requests, and handling CUI.

Build and maintain knowledge management standards that increase first‑contact resolution and self‑service usage.

Leverage automation and AI‑enabled capabilities to reduce manual effort, improve routing accuracy, and enhance reporting.

Produce dashboards and performance reporting for IT leadership; identify trends, risks, staffing needs, and improvement opportunities.

Manage vendor relationships, participate in budget planning, and support forecasting and license optimization for end‑user technologies.

Key Knowledge and Skills

Demonstrated experience managing IT Service Desk operations in a complex enterprise environment.
Strong understanding of ITIL practices including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
Experience leading major incidents, root‑cause analysis, and improvement initiatives.
Proficiency with enterprise ITSM platforms (Jira Service Management, ServiceNow, etc.).
Experience supporting Microsoft enterprise technologies, endpoint management, and modern workplace platforms.
Strong analytical and decision‑making skills with the ability to interpret operational trends.
Excellent customer relationship management and executive communication capabilities.
Ability to operate effectively within regulated environments (CMMC, NIST, ITAR, etc.).
Strong leadership skills with the ability to coach, mentor, and develop a high‑performing technical support team.

Key Education Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field.
ITIL v4 Managing Professional, Practice Manager, or equivalent certification preferred.
Experience supporting regulated, cybersecurity‑focused environments highly desirable.

A reasonable estimate of the base salary range for this role is:

$163,900.00-198,300.00 USD

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

________________________________________________________________

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected] .

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.

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Refine Your Search

service manager jobs in herndon, va

Senior Manager, Service Desk

Service Operations Manager

Service Manager- Northern Virginia

Service Delivery Manager-SMB

Client Service Manager

HVAC Service Manager

Electrical Service Manager

Automotive Service Manager-NOVA| Salary+ Bonus

Manager of Housing and Supportive Services

Food Service Manager

Call Center Manager

Experienced Maintenance Technician

General Manager – Multi-Brand Home & Commercial Services – TM

UPS Maintenance and Service Technical Lead

Service Manager - Reston

Service Manager

Applicant Services Supervisor

Store Manager

Development Lead — Cloud Services & Integration

RN Manager Emergency Services

I want to receive the latest job alert for service manager in herndon, va

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