Top 103 helpdesk manager Jobs in herndon va

Help Desk Manager
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- Bachelor's degree
- Fair chance
Help Desk Manager
Iron Bow Technologies —Herndon, VA
- Hybrid work
- Microsoft Excel
- Computer Science
- Bachelor of Science
Help Desk Program Manager
General Dynamics Information Technology —Washington, DC
- $148,750 - $201,250 a year
- 5 years
- Bachelor of Science
- Data analysis skills
SCCM/MECM System Administrator
Leidos —Alexandria, VA
- $73,450 - $132,775 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
13d
3596 - Manager, IT Data Centre Operations
NTT Global Data Centers —Ashburn, VA
- $125,200 - $178,900 a year
- Full-time
- Azure
- Microsoft Outlook
- Data analysis skills
- Disability insurance
- Health insurance
Help Desk Team Lead
Booz Allen —Arlington, VA
- $86,800 - $198,000 a year
- Full-time
- DevOps
- Mid-level
- Office
- Health insurance
- Flexible spending account
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Service Desk Manager
Aveshka Inc —Vienna, VA
- Full-time
- 5 years
- Research
- Office
- Commuter assistance
- Tuition reimbursement
Quick Apply
Solution Engineer (Software Support, Third Shift)
Appian Corporation —McLean, VA
- $50,000 - $125,000 a year
- Overnight shift
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
Quick Apply
Help Desk Specialist
software control inc —McLean, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Help Desk Specialist -- Lead
Cornerstone Defense —Reston, VA
- Contract
- Mid-level
- Communication skills
- Commercial
- Travel reimbursement
- Health savings account
365 Admin and Help Desk Manager (5788)
Three Saints Bay, LLC —Manassas, VA
- Hybrid work
- Background check
- Computer science
- 7 years
Quick Apply
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Systems Administrator
Strategic Management —Franconia, VA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Computer Science
- HIPAA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Helpdesk Lead/CAB Manager
ValidaTek, Inc. —Arlington, VA
- $79,648.00 - $132,746.67 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
Desktop Support Technician, Senior
LCG, Inc. —Bethesda, MD
- $30 - $38 an hour
- Computer Science
- Word processing
- Research
- Paid holidays
- Disability insurance
Quick Apply
IT User Support Specialist
Greenberg Traurig —Washington, DC
- $38.46 - $43.59 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Help Desk Shift Lead
Everforth ECS —Fairfax, VA
- Office
- 3 years
- Senior level

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helpdesk manager jobs near herndon va

Help Desk Manager

Leidos -
Chantilly, VA

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Job Details

Full-time
$92,300 - $166,850 a year

Qualifications

Application Integration
Customer communication
UNIX
Bash
System development
Identity and access management (IAM) solutions
CompTIA Security+
Identity & access management

Full Job Description

Description

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective resolution of user issues by managing workflows, monitoring performance metrics, training staff, and collaborating with other departments to maintain high customer service standards.

Responsibilities

Manage daily help desk operations, ensuring 24/7 coverage
Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations
Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management
Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
Define team goals and lead staff to achieve desired results while being held accountable for team performance
Coordinate resources during escalated off-hour issues
Oversee the development, implementation, and administration of help desk staff training procedures and policies
Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience
Provide weekly team meetings and periodic 1:1 coaching to team members
Communicate with senior-level clients

Basic Qualifications

Bachelor's degree and 6-8 years of prior relevant experience, or Master's degree with 2-4 years of prior relevant experience
Active Security+ certification or ability to obtain one prior to starting
Active TS/SCI clearance and ability to be approved for Poly
Strong communication skills, both verbal and written
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making skills
Self-starter with ability to work in a team environment and independently
Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding and background in COTS integration and custom code development

Preferred:

Oracle IdAM productions (OAM, OUD, OIF, OID)
WebLogic
Linux/UNIX Experience
LDAPs
PKI Authentication

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

May 14, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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Refine Your Search

helpdesk manager jobs in herndon va

Help Desk Manager

Help Desk Manager

Help Desk Program Manager

SCCM/MECM System Administrator

3596 - Manager, IT Data Centre Operations

Help Desk Team Lead

Help Desk Specialist

Service Desk Manager

Solution Engineer (Software Support, Third Shift)

Help Desk Specialist

Help Desk Specialist -- Lead

365 Admin and Help Desk Manager (5788)

Service Desk Lead

IT Support Technician I

IT Systems Administrator

Helpdesk Lead

Helpdesk Lead/CAB Manager

Desktop Support Technician, Senior

IT User Support Specialist

Help Desk Shift Lead

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