Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.
Job Location: Hershey, PA
Hourly Pay Rate: $17.50 or more based on experience
Minimum Age: 18 years of age or older
Availability: Requires availability to work nights, weekends, and holiday shifts
Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.
Hershey’s Chocolate World Actors are highly engaged performers within the Attractions Department that work in the Hershey’s Unwrapped, Chocolate Tasting Journey. This is a theatrical, interactive and high energy show where our guests sample a variety of Hershey’s products. Actors will bring to life the dynamic characters, “The Professor” and “Doc Chocolate”. They will greet guests as they enter the room and interact with guests to make personal connections during this exciting show.
Actors will facilitate the progression of the show through the portrayal of these characters. Actors will also help with other necessary duties within the Attractions Department as needed. The required skills for this position include the ability to speak in front of a large audience of up to 70 guests per show, up to 13 times a day. Actors must be able to deliver a memorized script with precise timing and comedic awareness.
This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position. This position requires daytime, evening, weekend, and holiday availability. This position has a starting hourly rate of $16.00 or more based on relevant experience.
Hershey’s Chocolate World requires a focus on exceptional customer service and expects employees to be: approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions as well as provide general information to guests with a high level of professionalism.
Summary of Major Duties/Responsibilities:
- Must demonstrate our Customer Service Pledge
- Must be approachable, showing that our guests are our priority.
- Must initiate contact with our guests by being courteous and greet them with a smile
- Must be willing to listen to our guests and provide for their needs
- Must provide a genuine Thank You to every guest
- Greet, welcome and extend service to customers, meeting or exceeding service standards
- Memorize and perform a scripted show and speak clearly to an audience
- Perform other duties within the Attractions Department as needed
Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:
- Must be at least 18 years of age
- Must be able to memorize scripts and improvise when needed
- Must be able to communicate effectively and clearly with guests
- Must be capable of vocal performance for a period of 10-15 minutes
- Must be able to perform in front of large audiences of up to 60 or more
- Must be able to perform assigned scripts 10-13 times per 8-hour shift
- This position requires bending, stooping, and twisting
- Must be able to push, pull, or lift 25 lbs.
- Must be able to walk or stand for 5-8 hours per shift
- Must maintain a neat appearance and adhere to the uniform standards
- Must have customer service skills
- Must be able to work in a fast-paced environment
- Must have leadership skills and take initiative
- Must have basic computer skills
- Must be able to work with technology and have a basic understanding of technology (such as computers to facilitate the show, etc.)
Minimum Education and Experience Requirements:
Education: No formal education is required.
Experience: At least 6 months of acting experience is required.
This description covers the most significant duties performed, but you may be responsible for other minor related work assignments.
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.
To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
