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Patient Services Representative II – UPMC Neuroscience Institute
Location: UPMC Neuroscience Institute – Harrisburg, PA
Schedule:
Monday – Friday
9:00 AM – 5:30 PM
No weekends or holidays
Travel Requirement:
Occasional travel (at least 10%) to support other UPMC Neuroscience Institute locations in Mechanicsburg, Downtown Harrisburg, and York, PA.
Join Our Team!
UPMC Neuroscience Institute is seeking a Patient Services Representative II to join our growing practice in Harrisburg, PA. This position is ideal for a highly organized, patient-focused professional who thrives in a fast-paced environment and enjoys being part of a collaborative team.
This role will primarily focus on patient check-out functions, coordinating follow-up care, scheduling procedures and diagnostic testing, and ensuring patients have a seamless experience as they move through their care journey. You'll work alongside a wonderful team dedicated to providing exceptional service and compassionate care to our patients.
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Why Join UPMC Neuroscience Institute?
Be part of a rapidly growing specialty practice.
Work with an exceptional team dedicated to neurological care and patient excellence.
Enjoy a consistent weekday schedule.
Gain experience in a dynamic, fast-paced environment where teamwork and patient-centered care are valued.
Make a meaningful impact by helping patients coordinate the specialized care and services they need.
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Responsibilities
Coordinates front office staff in the performance of daily functions.
Attends billing and insurance meetings as appropriate.
Attends training on financial and scheduling systems.
Provides training to new staff and serves as a lead resource.
Conducts periodic update meetings with front office staff.
Verifies bank deposits and ledger sheets for cash payments.
Maintains office supply inventory.
Monitors and corrects, or delegates correction of, error reports, open encounter reports, and other reports assigned by management.
Provides the manager with regular updates regarding report resolution.
Troubleshoots process breakdowns and operational issues.
Attends customer relations training as appropriate.
Works collaboratively with the manager to facilitate all of the above responsibilities.
Obtains and verifies demographic, financial, and guarantor information.
Accurately enters or updates information in scheduling and financial systems and verifies existing patient information if the patient has not been interviewed within the past 30 days.
Verifies patient insurance coverage and obtains proper identification.
Obtains and validates guardianship information and ensures appropriate documentation is maintained.
Explains payment policies to patients and families.
Collects copayments and payments for services.
Completes bank deposit slips and ledger sheets for cash payments.
Maintains patient confidentiality and privacy at all times.
Answers telephone calls promptly with a strong focus on customer service.
Greets callers professionally and identifies both the department and self.
Returns patient phone calls as directed by providers and documents all communication appropriately in the patient record.
Takes messages from patients for providers and transfers calls regarding medical concerns to the appropriate clinical personnel.
Ensures all messages are delivered to providers in a timely manner.
Accurately schedules, cancels, adjusts, and reschedules appointments while adhering to scheduling guidelines and provider availability.
Processes copayments and payments for services according to office procedures and reconciles account balances.
Completes bank deposit slips and ledger sheets for cash payments.
Reviews and corrects financial system error reports daily and as needed.
Generates and sends patient correspondence as directed by providers.
Faxes documentation to requested parties.
Completes patient check-out and schedules follow-up appointments.
Confirms patient appointments.
Directs patients to the appropriate resources or departments.
Works with patients to resolve concerns and, when necessary, escalates issues to management.
Respects the privacy and confidentiality of patient information.
Monitors patient flow and notifies the appropriate chain of command regarding delays or concerns.
Explains payment policies clearly and professionally.
Collects copayments and payments for services.
Completes bank deposit slips and ledger sheets for cash payments.
Reports acutely ill patients to nursing staff or providers.
Coordinates the ordering of supplies with the Office Manager.
Scans documentation into the medical record.
Opens and distributes mail.
Completes referrals as assigned.
Performs charge entry as needed.
Stays informed on the navigation and usability of the UPMC Patient Portal and confidently communicates relevant information to patients, ensuring a smooth experience and continued access to health information and care services.
Performs other duties as assigned.
High School graduate or equivalent. Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
Accuracy and attention to detail are extremely important.
Must possess strong organizational and communication skills and be able to work independently in a fast paced environment.
Preferred: Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
Knowledge of Medicaid, Medicare and private insurances plans.
Knowledge of insurance verification systems.
Previous team leader or supervisory experience.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
