Top 46 Senior director Jobs in Hershey Pa

Senior Director of Customer Service
CP Flexible Packaging —York, PA
- $150,000 - $180,000 a year
- Business Administration
- Senior level
- Business
Quick Apply
Senior Director, Technical Training
Reworld Projects, LLC —Harrisburg, PA
- $180,600 - $258,100 a year
- Full-time
- Hybrid work
- Engineering
- 11+ years
- Supervising experience
- Paid parental leave
- Health savings account
Quick Apply
1d
Activity Director
Confidential —Harrisburg, PA
- Full-time
- Mid-level
- High school diploma or GED
- Older adults
- Health insurance
- Dental insurance
Quick Apply
2d
Wellness Director RN
Brookdale Senior Living Inc. —Harrisburg, PA
- $72,220 - $92,000 a year
- Full-time
- Nursing
- LVN
- RN License
- Health savings account
- Paid holidays
Quick Apply
Dining Services Director/Executive Chef | Senior Living
Harmony Senior Services —Hershey, PA
- Weekends as needed
- ServSafe
- Mid-level
- High school diploma or GED
- 401(k)
Senior Director, Business Innovation
Capital Blue Cross —Harrisburg, PA
- $142,390 - $268,270 a year
- Overtime
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
3d
Senior Director, Assistant Controller
Capital Blue Cross —Harrisburg, PA
- $142,390 - $268,270 a year
- Full-time
- Hybrid work
- CPA
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Director Procurement, Packaging & International
The Hershey Company —Hershey, PA
- Online Application
- Contracts
- Senior level
- Master of Business Administration
Senior Director of the Institute for Engagement, Mission & Impact
Elizabethtown College —Elizabethtown, PA
- Extended hours
- OSHA
- Customer service
- 5 years
11d
Senior Director of Brand & Growth Strategy
Lancaster Bible College —Lancaster, PA
- 7 years
- Office
- Master's degree
Senior Director, Health Policy
Cencora —Harrisburg, PA
- Up to $250,000 a year
- Full-time
- Mentoring
- Budgeting
- Senior level
- Paid parental leave
- Health insurance
Senior Director Nursing - Administration
Penn State Health —Hershey, PA
- Full-time
- Background check
- Nursing
- 7 years
- Paid parental leave
- Health insurance
SR DIRECTOR, DISTRIBUTION CENTER
Dollar General —Bethel, PA
- Full-time
- Basic math
- Analysis skills
- Mentoring
Sr Director Global Supply Chain Transformation
AHF Products —Mountville, PA
- Background check
- Pass drug screening
- 11+ years
- Health insurance
- Dental insurance
Quick Apply
Corporate Director of Education
Presbyterian Senior Living – Administrative Office —Dillsburg, PA
- Full-time
- Microsoft Word
- Office
- Bachelor's degree
- Tuition reimbursement
Quick Apply
12d
Senior Director - Women & Children - Full-Time
Wellspan Health —York, PA
- Weekends as needed
- Acute care
- Nursing
- RN License
- Paid parental leave
- Health insurance
3d
Healthcare Director/Resident Wellness Director
Harmony Senior Services —Mechanicsburg, PA
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- 401(k)
Assistant Director of Health & Wellness - Senior Living
Seaton Springwood —York, PA
- $70,000 - $80,000 a year
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Director of Admissions & Marketing
Celebration Villa of Lebanon —Lebanon, PA
- $60,000 - $65,000 a year
- Full-time
- Customer service
- Research
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Sr Director Supply Chain Services
Kloeckner Metals Corporation —York, PA
- 7 years
- Microsoft Excel
- Customer service
Quick Apply

I want to receive the latest job alert for senior director in hershey pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior director jobs near hershey pa

Director Of Procurement jobs in Hershey, PA

Senior Director jobs in Harrisburg, PA

Executive Chef jobs in Hershey, PA

Activities Director jobs in Harrisburg, PA

Wellness Director jobs in Harrisburg, PA

Director Of Procurement jobs in Oklahoma

Director Of Procurement jobs in Palm Beach Gardens, FL

Europe Procurement jobs in Remote

Director Of Procurement jobs in Bellaire, TX

Procurement jobs in Austin, TX

Director Of Procurement jobs in Louisiana

Part Time Senior jobs in Little Rock, AR

Senior Director's Assistant jobs in Oakland, CA

Senior Director's Assistant jobs in New York, NY

Senior Living Security Officer jobs in Chicago, IL

Medical Assistant jobs in Koreatown, CA

Senior Director jobs in Fairview, CA

Senior Director jobs in Arlington, TX

Senior Category Manager jobs in Remote

Senior Director jobs in Fairfax, VA

Senior Director of Customer Service

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

$150,000 - $180,000 a year

Qualifications

Customer communication
Finance
Managing teams in a customer support role
Employee relationship building
Frontline customer support management
Global team management
Managing clients in a customer support role
Manufacturing facility experience
Team development
Profit & loss
Leading team collaboration initiatives
Cross-functional team management
Manufacturing company experience
Team motivation (leadership skill)
Cross-functional communication
Operational budget management
Organizational budget management
Senior leadership

Full Job Description

Job Summary:
Reporting to the Chief Information Officer, the Senior Director of Customer Service is responsible for setting the strategic direction, governance, and operational oversight of customer service activities across a flexible packaging converting manufacturing organization. This role leads a hybrid customer service model with both centralized and site-based responsibilities across 10 manufacturing facilities located throughout the United States and Aurora, Ontario, Canada. The position ensures a consistently high-quality customer experience, alignment with sales and operations, and strong service performance that supports long-term customer relationships.

Key Responsibilities:

Establish and execute a comprehensive customer service strategy aligned with organizational objectives, operational capabilities, and customer expectations.
Provide enterprise-level leadership for a customer service organization operating within a combination of centralized and decentralized models.
Ensure consistent customer service standards, processes, and performance measures across all North American facilities.
Serve as the senior escalation point for complex customer issues, ensuring timely resolution and preservation of customer relationships.
Partner closely with Sales, Operations, Supply Chain, Quality, Human Resources and Finance leadership to align order fulfillment, service commitments, and customer communications.
Drive continuous improvement initiatives related to order management, communication flow, issue resolution, and service efficiency.
Oversee customer service contribution to Sales and Operations Planning (S&OP) and demand management processes.
Analyze customer service performance data, trends, and feedback to identify risks, opportunities, and improvement priorities.
Ensure compliance with company policies, regulatory requirements, and contractual service commitments.
Leadership & Staffing: Building and developing a high performing team. Setting clear performance expectations and holding teammates accountable for performance.
Compliance: Ensuring adherence to legal regulations and company policies. Ensuring compliance with all regulatory, safety, food contact, and environmental requirements.

Leadership and People Management:

Provide direct leadership and performance management for customer service managers with responsibility for regional, facility-based, or functional teams.
Build, coach, and develop a high-performing customer service leadership team capable of supporting multi-site manufacturing operations.
Ensure appropriate staffing models, role clarity, and succession planning across customer service functions in North America.
Promote a culture of accountability, collaboration, and customer focus throughout the customer service organization.
Support change management efforts associated with process improvements, system enhancements, and organizational growth.
Collaborate with Sales leadership to support customer growth, retention, and strategic account initiatives.
Work with Operations and Supply Chain teams to proactively address capacity constraints, scheduling challenges, and service risks.
Partner with IT and business systems teams to optimize customer service tools, ERP usage, and reporting capabilities.

Required Skills and Qualifications:

Strong ability to lead, motivate, and manage diverse teams. Proven track record of building high performing teams. Minimum of 5 years in leading teams.
Effective interpersonal skills for both internal and external stakeholders.
Problem-solving skills to address operational issues.
Demonstrated experience with budgeting, P&L management, and cost management.
Extensive leadership experience in customer service, order management, or commercial operations within a manufacturing or industrial environment.
Demonstrated experience leading customer service organizations supporting multiple manufacturing facilities.
Strong understanding of make-to-order or mixed-mode manufacturing environments and the interaction between sales, production, and customer service.
Proven ability to lead through influence in highly cross-functional environments.
Experience managing leaders and building scalable organizational structures across geographically dispersed teams.
A college or graduate degree in business administration or a related field is preferred.

Leadership Competencies:

Visible, hands-on leader who can inspire, engage, and develop teams.
Data-driven decision maker with the ability to balance speed and discipline.
Proven change leader comfortable driving transformation and growth.
Excellent communication and relationship-management skills with internal and external stakeholders.
Change leadership capabilities within complex, multi-site organizations.
High level of professionalism, judgment, and customer advocacy.

Additional Job Functions:

Complies with all general Company-wide standard operating procedures (SOP’s) and any job or department specific SOP’s.
SOP’s may cover the areas of (but are not limited to)
Employee Health and Safety
GFSI (Safe Quality Food packaging) and GMP (good manufacturing procedures) focused on eliminating contaminates in all packaging manufactured.
SGP (Sustainable Green Printer) environmental regulatory procedures and SOP’s
Must work within productivity standards and completes work in a timely manner.
Special Projects & other duties as necessary

Physical Demands:

Role spans 10 manufacturing facilities across the United States and Aurora, Ontario, Canada.
Position requires regular interaction with both centralized and site-based customer service teams.
Infrequent travel to manufacturing facilities and key customer locations as business needs dictate.

Other Details:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles/C-P Flexible Packaging meets or exceeds the expectations for quality of the company and their customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the standards set in the company’s Good Manufacturing Practices Manual.

Quick Apply

Refine Your Search

senior director jobs in hershey pa

Senior Director of Customer Service

Senior Director, Technical Training

Activity Director

Wellness Director RN

Dining Services Director/Executive Chef | Senior Living

Senior Director, Business Innovation

Senior Director, Assistant Controller

Senior Director Procurement, Packaging & International

Senior Director of the Institute for Engagement, Mission & Impact

Senior Director of Brand & Growth Strategy

Senior Director, Health Policy

Senior Director Nursing - Administration

SR DIRECTOR, DISTRIBUTION CENTER

Sr Director Global Supply Chain Transformation

Corporate Director of Education

Senior Director - Women & Children - Full-Time

Healthcare Director/Resident Wellness Director

Assistant Director of Health & Wellness - Senior Living

Director of Admissions & Marketing

Sr Director Supply Chain Services

I want to receive the latest job alert for senior director in hershey pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected