Service Estimator Opportunity Summary:
At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating process. Prepares accurate and timely estimates to repair customers' equipment.
Job duties:
- Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.
- Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due.
- Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs, and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
- Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included in customer estimates.
- Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.
- Recovers freight costs by following the current freight policy and including anticipated freight costs in customer estimates.
- Estimates date of delivery to the shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with the shop to ensure efficient use of technicians' time.
- Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
- Builds and maintains relationships with technicians and shop personnel.
- Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.
- completes all ongoing supplier-provided parts training and maintains all supplier and company-required certifications.
Work Experience & Qualifications:
- Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite.
Employee Rewards & Benefits:
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental, and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
About the Company:
W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams makes up one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.
When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.
Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.
Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.
