Top 6 Support analyst ii Jobs in Hesston, Ks

Support Analyst II
ICM Ventures Inc —Colwich, KS
- Full-time
- Azure
- Microsoft Outlook
- Research
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12d

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Support Analyst II

ICM Ventures Inc -
Colwich, KS

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Desktop computer repair
Computer operation
Azure
Microsoft Outlook
Laptop (troubleshooting support)
Hardware maintenance
Public Cloud
Research
Windows
High school diploma or GED
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Video conferences (communication methods)
VPN management
Desktop administration

Full Job Description

POSITION PURPOSE:

This role provides the most visible line of technical support in the company’s IT organization. The resource should have a friendly demeanor with the ability to comfortably deescalate a situation. Equal to the social side of the equation, the employee should have an aptitude for research and can quickly ‘become an expert’ on new technologies. At this level, employee must have moderate experience with ICM-specific applications. Finally, this is a very hands-on role which involves substantial end-user interaction. Perform all responsibilities in accordance with ICM’s corporate values of Innovation, Ownership, Humility, Collaboration, and Stewardship.

ESSENTIAL FUNCTIONS & BASIC DUTIES

Resolve support requests via office visit, telephone, or e-mail in a prompt, effective and courteous manner. Customers include local, remote, and field/roaming users.
Support end-users with various issues, including:
- Laptop & desktop hardware
- Microsoft Windows operating systems and associated software products
- Microsoft 365/Office365 and associated applications
- Audio-video conference technology
- Apple and other mobile device platforms
- Printers and network copiers
- Network & wireless troubleshooting, including guest support
Identify trends in user behavior and incidents, researching patterns that should be further investigated and coordinate with IT support team members for escalation and assistance of more critical or complex issues
Maintain and execute recurring maintenance for hardware and software solutions
Follow standard Support operating procedures; maintain records of daily data communication transactions, problems and actions taken
Complete end-user install/move/add/change requests in manner consistent with licensing requirements
Provide end-user support for company badging system
Coordinate with cellular carriers to help oversee company’s mobility services, hardware, subscriptions, and users
Coordinate oversight and execution of IT projects, working with business leaders as required
Help maintain and oversee inventory levels

QUALIFICATIONS

Education/Certification

High school diploma or equivalent required
College degree in related field preferred

Knowledge & Experience

3+ years’ experience supporting desktops at an organization of 100+ employees required
Knowledge of basic computer hardware, switches, routers and wireless required
Microsoft Windows client operating systems and related administrative tools experience required
MS Office and Outlook experience required
M365/Azure/Intra ID experience required
Networking, VPN, TCP/IP, and general networking concepts required
Management and support of cellular services preferred

TRAVEL REQUIREMENTS

Must possess valid driver’s license with no restrictions
Role may require up to 10% Travel (remote site visits and/or conferences & training)
May also include international travel

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Support Analyst II

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