Summary:
Asset Protection Agents are responsible for providing excellent customer service and protecting company assets through activities related to safety, inventory recovery, and the prevention of internal and external theft. They assist in reducing the loss of inventory, time, and assets, and monitor surveillance equipment.
Duties and Responsibilities:
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Supervise customer activities in any assigned Goodwill locations to identify potential theft through floor in-store or field surveillance equipment.
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Complete every investigation report and incident, along with the entire paperwork associated with theft.
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Maintain documentation of all Asset Protection activities.
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Conduct audits of any Goodwill location to identify external and internal fraud.
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Responsible for initiating external and internal investigations based on the above audit outcomes and obtaining information from floor personnel.
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Ensure all responsibilities are completed daily, weekly, and monthly.
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Interact with store management to support them in understanding the Asset Protection department.
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Maintain professional and amiable relations with local law enforcement agencies to obtain assistance as needed.
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Supervise and protect store assets, property, clients, and employees by utilizing precise investigative methods.
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Enforce all security conditions, rules, and regulations at all assigned Goodwill locations.
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Ensure Goodwill’s locations and employees comply with company policies and procedures.
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Assist the department in every aspect related to Asset Protection.
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All other duties as assigned.
Education and Experience:
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High School Diploma or equivalent education and experience.
- Prior Asset Protection experience in a retail setting.
- Bilingual (English/Spanish/Creole) is highly desirable.
- Ability to write reports.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies.
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Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with stressful situations
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
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Written Communication - Writes clearly and informatively; Edits work for spelling and grammar, varies writing style to meet needs; Able to read and interpret written information.
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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
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Safety and Security - Observes safety and security procedures; determines appropriate actions beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
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Attendance/Punctuality - is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
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Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk for long periods. Use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Push/pull and lift up to 30 pounds.
