General Definition of Work
Performs intermediate skilled administrative support work interacting with rental unit applicants, tracking unit turns, facilitating marketing activities and communication with residents, coordinating inspections, completing clerical duties, and related work as apparent or assigned. Work is performed under the moderate supervision of the Executive Director.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Provides strong customer service and attentiveness with the public on the telephone and at the front desk; assists individuals with paperwork as needed.
Performs application review, fills vacancies, tracks unit turns, processes applications, processes admissions & denials, maintains contact with applicants, and coordinates and completes move-in appointments.
Effectively communicates with maintenance and cleaners to efficiently track and fill vacancies; alerts ED of any vacancies in excess of 14 calendar days.
Works with maintenance placing work orders and any follow up required as stated on the completed work orders or other information received. This includes resident charges and coordinates re-entry for follow up work orders and inspections.
Examines, verifies, and documents Enterprise Income Verification (EIV) reports.
Receives, investigates, diffuses and follows up with complaints and disturbances. Serves and follows up with a wide variety of lease violations.
Works with maintenance placing work orders and any follow up required.
Tracks and maintains operational lists, including but not limited to: pet/service animal tracking, parking, insurance information, work orders, unit turn tracking, call-out tracking, etc.
Administers memos to residents, including annual (i.e. A/C, car plug-ins, yard clean ups) and informational memos: tracking, follow up, and update memos as needed.
Facilitates marketing, social media updates and maintenance, HRA website updates, creating monthly resident newsletter, resident relations and creating and sending memos.
Performs filing, back-up office functions, accepting rent, answering phone calls, updating website and other office tasks including tending to the front counter for walk-ins. Collects rents at buildings where a drop box is provided.
Coordinates and performs annual inspections, periodic and other inspections as required and/or directed and follow up of home/yard inspections due to lease violations and/or complaints received. Including but not limited to pets, sub-leasing, sanitary issues, etc.; follows up with inspections results as needed (letters, lease violations, additional lease violations ,phone calls, etc.).
Receives tenant complaints and follows up as needed.
Performs interim recertification's as needed.
Attends trainings as requested by Executive Director.
Performs other related tasks are requested by Executive Director.
Knowledge, Skills and Abilities
General knowledge of standard office practices, procedures and equipment; general knowledge of business English, spelling and arithmetic; general knowledge of the organization and functions of the department and of general administrative policies and practices; skill in the operation of personal computer equipment and related office software; ability to keep office records and to prepare accurate reports from file sources; ability to perform and organize work independently; ability to type at a reasonable rate of speed; ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor; ability to handle all situations in a respectful and courteous manner; ability to prioritize while completing each task efficiently; ability to take the time as needed for necessary priorities to ensure accuracy; ability to establish and maintain effective working relationships with residents, associates and the general public.
Education and Experience
Associates/Technical degree and moderate experience working with the public in a clerical or customer service role, or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting and speaking or hearing and occasionally requires standing, walking, using hands to finger, handle or feel, stooping, kneeling, crouching or crawling, reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Pay: $20.86 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
