Company: Helping Hearts USA LLC
Employment Opportunities: Full-time, part-time and PRN
Available Shifts: Days, evenings, nights and overnights
Shift Lengths: Generally range from 4 to 12 hours
Weekend Availability: May be required depending on client needs
At Helping Hearts USA LLC, we believe compassionate caregivers are the heart of everything we do. Every kind word, helping hand and dependable visit can bring comfort, dignity and peace of mind to a client and their family.
We are growing and excited to welcome compassionate, experienced and dependable caregivers to our team. Whether you are assisting with personal care, providing companionship, preparing meals or helping a client remain safe and comfortable at home, your presence can make a meaningful difference.
We are looking for caregivers who understand that exceptional care requires more than completing a list of tasks. It requires patience, professionalism, careful observation, consistent communication and genuine respect for every client.
If caregiving is more than a job to you and you take pride in helping others feel safe, respected and valued, we would love to hear from you.
Helping Hearts offers a variety of client assignments. Available shifts may include:
Shift lengths, start times, end times and available days depend on current client needs, care plans, locations and personal preferences.
Applicants must provide their complete availability so they can be considered for appropriate assignments.
Once a caregiver accepts a permanent, temporary or PRN assignment, dependable attendance and completion of the entire scheduled shift are required.
Helping Hearts supports clients with different levels of need. Assignments are matched according to the caregiver’s experience, skills, availability, location and ability to safely complete the approved care plan.
Caregiver assignments may range from companionship and light housekeeping to complete personal care, dementia support, incontinence care, bedbound care and transfer assistance.
Applicants must honestly disclose their experience and any limitations that could prevent them from safely completing an assignment.
Some clients may primarily need:
Meaningful conversation and companionship
Emotional support and reassurance
Social engagement
Recreational activities
Assistance maintaining daily routines
Safety observation and general supervision
Meal preparation and cleanup
Hydration reminders
Grocery organization
Approved errands
Light housekeeping
Laundry and linen changes
Organization of the client’s immediate living space
Medication reminders
Transportation to approved appointments or activities
Accurate documentation of completed responsibilities
Caregivers should encourage appropriate independence while remaining attentive to the client’s safety and preferences.
Other clients may require hands-on assistance with:
Bathing or showering
Sponge baths and bed baths
Personal hygiene
Dressing and undressing
Grooming and hair care
Oral care
Toileting assistance
Incontinence care
Changing protective undergarments
Perineal care
Meal assistance
Feeding assistance
Hydration reminders
Walking and mobility assistance
Wheelchair support
Entering and exiting vehicles
Repositioning in a bed or chair
Changing bed linens
Comfort and safety measures
Maintaining dignity, privacy and independence
Caregivers must explain personal-care tasks before beginning and provide assistance in a respectful, patient and professional manner.
Some assignments may involve clients living with dementia, Alzheimer’s disease or other cognitive conditions.
Responsibilities may include:
Providing calm and consistent supervision
Offering appropriate redirection and reassurance
Supporting established routines
Monitoring for confusion, agitation or wandering
Observing changes in behavior
Encouraging safe and appropriate activities
Maintaining a quiet and supportive environment
Following client-specific communication strategies
Remaining aware of the client’s location and safety
Immediately reporting significant behavioral or cognitive changes
Documenting all concerns and completed care responsibilities
Caregivers assigned to dementia or memory-care clients must remain patient, attentive and aware of the client’s safety throughout the entire shift.
Some clients may have limited mobility, be at high risk for falls or require significant physical assistance.
Depending on the care plan, caregiver experience and completed training, responsibilities may include:
Assisting with walking and balance
Supporting clients using walkers or other approved mobility devices
Supporting wheelchair mobility
Assisting with bed mobility
Repositioning clients in a bed or chair
Helping clients move between a bed, wheelchair, chair, commode or toilet
Using an approved gait belt when directed
Assisting with sit-to-stand and stand-to-sit transfers
Completing approved one-person transfers
Following all two-person transfer requirements
Using a mechanical or Hoyer lift when required
Checking equipment before use
Following fall-prevention procedures
Requesting assistance when care cannot be completed safely
Caregivers must never attempt an unsafe transfer or use equipment they have not been trained and authorized to operate.
Some clients may be bedbound or require extensive hands-on assistance.
Responsibilities may include:
Providing bed baths
Completing personal hygiene
Providing toileting and incontinence care
Changing protective undergarments
Assisting with perineal care
Repositioning according to the care plan
Using pillows or approved positioning supports
Keeping bedding clean, dry and free from wrinkles
Changing linens while the client remains in bed
Monitoring common pressure areas
Observing for redness, bruising or skin concerns
Providing feeding and hydration assistance
Maintaining the client’s dignity, comfort and privacy
Reporting all changes in condition immediately
Caregivers must use proper body mechanics and request assistance whenever a task cannot be completed safely.
Depending on the assignment, caregivers may be responsible for:
Planning meals according to client preferences
Following approved dietary instructions
Preparing meals and snacks
Assisting with feeding
Encouraging regular fluid intake
Observing and documenting food and fluid intake
Assisting with grocery organization
Following safe food-handling practices
Washing dishes
Cleaning meal-preparation areas
Reporting concerns related to appetite, swallowing or hydration
Difficulty swallowing, coughing during meals, choking, vomiting or significant refusal to eat or drink must be reported immediately.
Caregivers may be responsible for maintaining a clean, safe and organized client environment.
Responsibilities may include:
Tidying the client’s immediate living space
Dusting
Sweeping
Vacuuming
Mopping approved areas
Washing dishes
Cleaning frequently touched surfaces
Laundry and linen changes
Cleaning the client’s bathroom
Organizing care supplies
Removing trash
Keeping walkways and emergency-access areas clear
Reporting unsafe conditions or needed repairs
Housekeeping responsibilities are limited to the client’s approved service area and assigned care-plan tasks.
Helping Hearts provides non-medical personal support. Caregivers must remain within their authorized role and follow the client’s approved care plan.
Depending on the assignment, responsibilities may include:
Providing medication reminders
Assisting with approved blood glucose monitoring
Documenting readings when required
Observing food and fluid intake
Monitoring the client’s physical, emotional and behavioral condition
Reporting pain, swelling, bruising, redness or skin concerns
Reporting falls, injuries or changes in mobility
Reporting confusion or unusual behavior
Following established emergency procedures
Contacting the Helping Hearts office immediately when concerns arise
Completing accurate electronic documentation
Caregivers must report concerns rather than independently diagnose or treat them. Caregivers must not assume that someone else has already reported a change in condition.
Medication support is limited to the responsibilities authorized in the client’s approved non-medical care plan.
Caregivers may:
Provide scheduled reminders.
Assist with an approved prefilled medication planner.
Place approved medications in a cup when directed.
Remind the client to self-administer their medication.
Document reminders and client responses.
Report refusals, missed doses or other concerns.
Caregivers must not independently administer medication, change medication instructions or provide medical advice outside their authorized scope.
When required and authorized, caregivers may:
Transport clients to appointments.
Assist with approved errands.
Transport clients to social activities.
Help clients enter and exit the vehicle.
Secure mobility equipment appropriately.
Follow all client-specific transportation instructions.
Maintain a clean, safe and insured vehicle.
Report any transportation concern immediately.
Caregivers may only transport clients when the assignment has been approved and all transportation requirements have been satisfied.
Caregivers working night or overnight assignments must remain fully awake, alert and attentive throughout the entire shift.
Nighttime responsibilities may include:
Completing scheduled safety checks
Monitoring the client’s condition
Assisting with toileting and incontinence care
Repositioning the client
Providing medication reminders when authorized
Responding immediately when the client needs assistance
Completing approved nighttime housekeeping responsibilities
Maintaining a clean and safe environment
Preparing the client’s environment for the morning routine
Documenting care and observations in real time
Sleeping, napping, dozing, lying down to rest or closing your eyes for extended periods is strictly prohibited, even when the client is sleeping.
Failure to remain awake and attentive may result in immediate removal from the assignment and additional corrective action.
Caregiving can be physically demanding. Applicants must be able to safely perform the essential responsibilities of an accepted assignment, with or without a reasonable accommodation.
Physical responsibilities may include:
Standing, walking or sitting for extended periods
Frequently bending, reaching, turning and twisting
Kneeling or squatting when necessary
Using stairs in certain client environments
Assisting clients with walking and balance
Pushing or maneuvering a wheelchair
Assisting with repositioning
Supporting transfers according to the care plan
Using approved transfer equipment
Handling laundry, groceries, household supplies and care equipment
Completing light housekeeping
Wearing required personal protective equipment
Responding promptly during falls, emergencies or changes in condition
Remaining awake throughout night or overnight shifts
Applicants must review assignment requirements before accepting a shift and disclose any limitation that could prevent them from safely providing the required care.
Reasonable accommodations will be considered in accordance with applicable law.
Care may be provided in:
Private homes
Independent-living communities
Assisted-living communities
Memory-care communities
Senior-living facilities
Other company-approved settings
Applicants should understand that:
Some homes may have dogs, cats or other household pets.
Some clients require non-smoking caregivers.
Some client environments may not be completely smoke-free.
Applicants must disclose allergies, pet restrictions and smoke sensitivities.
Family members or other approved individuals may be present.
Facility employees may be present.
Approved safety cameras or monitoring equipment may be present.
Caregivers must not move, unplug, cover or interfere with safety equipment.
Caregivers must follow all household, facility, confidentiality and safety requirements.
Transportation and parking conditions will vary.
Caregivers must respect the client’s home, property, privacy and personal preferences.
Unauthorized visitors, children and pets are not permitted during shifts.
Specific hours and assignments depend on:
Current client needs
Requested service hours
Client-care level
Client location
Caregiver experience
Caregiver qualifications
Caregiver availability
Transportation and travel distance
Client and family preferences
Assignment compatibility
Changes in the client’s condition or service needs
Full-time, part-time or PRN status does not guarantee a specific client, assignment, schedule or number of weekly hours.
Client schedules may increase, decrease, change or end based on the client’s needs and preferences.
Clients and families may request a different caregiver when they believe another caregiver would be a better fit. Caregivers may also be considered for additional assignments when their experience, availability and location match current needs.
Once a caregiver accepts an assignment, dependable attendance and completion of the entire scheduled shift are required.
Applicants must:
Be at least 18 years old.
Possess a high school diploma, GED or equivalent.
Have at least one year of professional caregiving, personal-care, home-care or related experience.
Demonstrate compassion, patience and professionalism.
Be dependable and punctual.
Follow written care plans and verbal office instructions.
Communicate professionally with clients, office staff and approved facility personnel.
Complete accurate electronic documentation during every shift.
Have reliable access to a smartphone.
Maintain client confidentiality.
Maintain professional boundaries.
Remain attentive and awake throughout every assigned shift.
Follow attendance and call-off procedures.
Follow clock-in and clock-out requirements.
Safely perform the essential responsibilities of accepted assignments.
Complete required orientation and training.
Complete assignment-specific instruction.
Immediately report changes in condition, incidents, injuries and safety concerns.
Follow all Helping Hearts policies and procedures.
Applicants must have:
A valid driver’s license
Current automobile insurance
Reliable personal transportation
An acceptable driving record
The ability to travel to assigned client locations
The ability to transport clients when required and authorized
Public transportation, rideshare services or transportation provided by another person may not satisfy the requirements of assignments requiring immediate or independent travel.
Caregivers must immediately report any change affecting their driver’s license, insurance, vehicle availability or ability to transport clients safely.
Dependability is essential in home care.
Caregivers must:
Arrive on time for every accepted assignment.
Confirm assignments according to company procedures.
Maintain reliable telephone communication.
Respond promptly to scheduling messages.
Notify the office immediately if an emergency affects attendance.
Follow all call-off procedures.
Clock in and out from the approved client location.
Remain with the client until the scheduled end of the shift.
Remain until properly relieved when continuous care is required.
Never leave a client unattended when supervision is required.
Never leave early without office authorization.
Notify the office if a client or family asks them to arrive late, leave early or change the scheduled hours.
Complete all required documentation before the end of the shift.
Failure to report for an accepted shift, leaving a client without authorization or failing to follow safety procedures may result in removal from the assignment or additional corrective action.
Caregivers must document services accurately and in real time.
Required documentation may include:
Completed care-plan tasks
Personal care provided
Meals and hydration
Medication reminders
Toileting and incontinence care
Repositioning
Blood glucose-related support
Client behavior and mood
Changes in condition
Skin observations
Incidents
Office notifications
Transportation
Incomplete tasks and the reason they were not completed
Caregivers must never mark a task complete when it was not performed.
Applicants must:
Complete a comprehensive background check covering up to 15 years, where legally permitted.
Complete required abuse, neglect and sex-offender registry checks.
Complete a pre-employment drug screening when applicable.
Participate in random drug screening when required by company policy.
Provide complete and accurate application information.
Report criminal charges or legal changes that may affect their ability to provide safe care.
Have no disqualifying history that would prevent safe employment, subject to applicable laws and individual review.
Employment offers are contingent upon satisfactory completion of required screenings, employment verification, reference checks and onboarding requirements.
Applicants must provide:
A complete five-year employment history
Five professional references
Current contact information for all references
No friends or family members as professional references
Proof of high school completion, GED or equivalent
Complete and accurate application information
Required payroll and tax information
Any additional state, client or assignment-specific information
Professional references should include former supervisors, managers, employers or other individuals who can verify the applicant’s reliability, work performance and caregiving experience.
Applicants must possess physical copies of all required employment documents before advancing through the interview and hiring process.
Applicants must be prepared to present:
A valid government-issued photo identification
A valid and current driver’s license
Current automobile-insurance documentation
Proof of high school completion, GED or equivalent
Social Security documentation when required for payroll and tax purposes
A birth certificate or other acceptable proof of identity or age when legally permitted and applicable
Any professional licenses or certifications applicable to the position
Any additional state, client or assignment-specific documentation
Applicants should not text or email photographs of Social Security cards, birth certificates or other sensitive identity documents. Helping Hearts will provide instructions for secure document verification.
For federal Form I-9 verification, applicants may present any acceptable document or combination of documents authorized under federal law. Helping Hearts will not require a specific Form I-9 document when another legally acceptable option is provided.
Caregivers must arrive clean, prepared and professionally dressed.
The required uniform includes:
Solid navy-blue scrubs
Closed-toe and closed-heel shoes
Clean and professional appearance
Hair secured when necessary for safety
Appropriate personal hygiene
No strong fragrances
Required personal protective equipment when applicable
Caregivers must maintain the required professional appearance throughout every shift.
At Helping Hearts USA LLC, caregiving is more than a job. It is an opportunity to bring comfort, dignity and meaningful support to individuals and families.
We offer:
Full-time, part-time and PRN opportunities
Day, evening, night and overnight assignments
Shifts generally ranging from 4 to 12 hours
A variety of client-care levels
Assignment matching based on experience and availability
Orientation and ongoing training
A supportive and team-focused work environment
Opportunities for professional development
The chance to build meaningful client relationships
The opportunity to make a genuine difference
Submit your resume along with a complete description of your caregiving experience, qualifications and availability.
Please include your experience with:
To apply or learn more, call or text our main hiring number at 615-645-3999 anytime.
Helping Hearts USA LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
Apply today and bring your compassion, dependability and experience to the Helping Hearts team!
