Top 4 Claims adjuster Jobs in Hickory, Nc

CLAIMS
Vanguard Furniture Co Inc —Conover, NC
- Full-time
- Mid-level
- Manufacturing
- Communication skills
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Claims - Field Claims Representative
The Cincinnati Insurance Companies —Columbus, OH
A valid driver’s license. A valid driver’s license. This territory allows either an experienced or entry-level representative the opportunity to investigate and…
$57,000 - $90,000 a year
Claims Specialist - Professional Liability
Philadelphia Insurance Companies —Dublin, OH
Travel is required to attend customer service calls, mediations, and other legal proceedings. Philadelphia Insurance Companies, a member of the Tokio Marine…
$95,000 - $105,000 a year

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CLAIMS

Vanguard Furniture Co Inc -
Conover, NC

Quick Apply

Job Details

Full-time

Qualifications

Email customer support
Customer returns handling
Phone communication
Spreadsheets
Productivity software
Client interaction via phone calls

Full Job Description

Position Summary

The Claims Specialist is responsible for delivering high-quality customer service by managing and resolving claims related to damaged or defective products. This role ensures timely resolution, accurate documentation, and effective coordination with internal teams and external partners to uphold Vanguard’s service standards.

Key Responsibilities

Communicate with customers via phone and email regarding product damage or defect claims.
Accurately enter and maintain claim details within the CRM system.
Track, expedite, and follow up on replacement orders, repairs, parts, credits, and return authorizations (RAs).
Investigate claims using internal systems and resources, including AS400 and company websites.
Collaborate with Plant Management, Quality Control, Operations, Shipping Managers, Repair Teams, and Supervisors to resolve complex or unresolved issues.
Determine the most effective and cost-efficient resolution, inclusive of client needs, for damage or defects.
Coordinate with freight carriers regarding guaranteed freight issues.
Provide weekly claim status reports to sales representatives.
Participate in weekly claims meetings with Plant managers, inspectors and quality team.

Essential Skills and Qualifications

Previous experience in furniture retail, manufacturing, or customer service preferred.
Strong organizational, communication (phone and email), and interpersonal skills.
Demonstrated customer service skills, including needs assessment, problem evaluation, and resolution.
Proficiency in Microsoft Office applications, including Excel, with strong email follow up skills.

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claims adjuster jobs in hickory, nc

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