Top 246 Manager of quality and process improvement Jobs in Hickory, Nc

Customer Service Manager (Manufacturing)
Confidential —Hickory, NC
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Production Manager
Corning —Hickory, NC
- $120,797 - $166,096 a year
- Full-time
- 3 years
- Supervising experience
- Organizational skills
- Paid parental leave
- Disability insurance
2d
HR Operations Specialist
Shurtape Technologies —Hickory, NC
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
Quick Apply
Manager of Quality and Process Improvement
VEKA East Inc. —Morganton, NC
- Engineering
- Mid-level
- 3 years
- Profit sharing
- Disability insurance
Quick Apply
Production Manager - Nonwoven Manufacturing
TGG Accounting —Conover, NC
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Mentoring
- Senior level
Quick Apply
Project Manager - Construction/ASRS
Cumming Group —North Carolina
- $93,000.00 - $124,000.02 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
Sr. Supplier Quality Engineer
Leviton Manufacturing —Morganton, NC
- $120,000 - $145,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Up to 50% travel
- Paid holidays
- Health insurance
14d
General Manager (Public Transit)
RATP Dev USA —North Carolina
- Full-time
- Pass drug screening
- Master's degree
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Service Manager
Price Davis, LLC —Iron Station, NC
- $70,000 - $80,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) OR Circulator Tate Surgery
Frye Regional Medical Center —Hickory, NC
- Full-time
- Acute care
- Nursing
- Surgery
- Disability insurance
- Health insurance
Quick Apply
Project Manager- Restoration/Reconstruction
Paul Davis of Piedmont, Triad West, & Mountain Regions, NC —Granite Falls, NC
- $65,000 - $85,000 a year
- Full-time
- Background check
- Construction site
- Customer service
- Fuel card
- Health insurance
Quick Apply
Registered Nurse (RN) Same Day Surgery/PACU
Frye Regional Medical Center —Hickory, NC
- Full-time
- Acute care
- Nursing
- Surgery
- Disability insurance
- Health insurance
Quick Apply
Regional Sales Manager
HydroHelp911 Crawl Space & Foundation Repair —Dallas, NC
- $115,000 - $155,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
- Fuel card
- Paid holidays
Quick Apply
10d
Quality Manager
SGL Group —Morganton, NC
- Full-time
- Engineering
- 3 years
- Team management
11d
Quality Manager - Industrial Manufacturing
SGL CARBON, LLC —Morganton, NC
- $95,000 - $120,000 a year
- Full-time
- Engineering
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
ROOTS Hub Initiatives Manager (Remote NC)
Vaya Health —Hickory, NC
- $68,033.34 - $88,443.35 a year
- Full-time
- Remote
- Computer literacy
- Master's degree
- Supervising experience
12d
Quality Assurance Tech (C - Nights)
Shurtape Technologies —Hickory, NC
- Full-time
- Basic math
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Plant Manager
Sealed Air —Hudson, NC
- $110,400 - $190,670 a year
- Online Application
- 5 years
- Bachelor's degree
- Manufacturing
- Health insurance
- Dental insurance
1d
Floor Supervisor
Crate and Barrel —Newton, NC
- Email
- Spanish
- Mid-level
- 3 years
- Store discount
- Disability insurance
9d
Department Manager
IES Communications —Maiden, NC
- $135,000 - $155,000 a year
- Full-time
- Microsoft Excel
- Management
- 5 years
11d

I want to receive the latest job alert for manager of quality and process improvement in hickory, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager of quality and process improvement jobs near hickory, nc

Registered Nurse Pacu jobs in Hickory, NC

General Manager jobs in North Carolina

Production Manager jobs in Hickory, NC

Quality Manager jobs in Morganton, NC

Registered Nurse jobs in Hickory, NC

Customer Service Manager jobs in Hickory, NC

Construction Project Manager jobs in North Carolina

Service Manager jobs in Moline, IL

Service Manager jobs in Morristown, NJ

Service Manager jobs in Santa Monica, CA

Logistics Manager jobs in Miami, FL

Service Manager jobs in Ogden, UT

Logistics Manager jobs in Greenville, SC

Healthcare Project Manager jobs in Austin, TX

Hospital Food Service jobs in Fort Lauderdale, FL

Ecological Restoration jobs in Florida

Construction Project Manager jobs in Eugene, OR

Construction Project Manager jobs in Tucson, AZ

Restoration Project Manager jobs in Miami, FL

Restoration Project Manager jobs in Orlando, FL

Customer Service Manager (Manufacturing)

Confidential
Hickory, NC

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Team leadership
ERP systems
Employee relationship building
Team development
Supervising experience
Bachelor's degree
Manufacturing
Customer information system software
Order entry

Full Job Description

About the Role

Join a Growing Team That Values People, Relationships, and Exceptional Service

We are seeking a leader who is willing to roll up their sleeves, lead by example, and grow alongside a company that values relationships, accountability, and long-term success.

We are a growing, family-oriented manufacturing organization seeking an experienced Customer Service Manager to lead our customer service team and help elevate the customer experience across our organization. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and building strong relationships with both customers and internal teams.

As a key member of our operations team, you will play an important role in ensuring customers receive timely, accurate, and professional support throughout the entire order lifecycle. We are looking for someone who thrives in a fast-paced environment, embraces collaboration, and is passionate about delivering exceptional service.

Position Summary

The Customer Service Manager is responsible for leading the customer service team while overseeing the complete customer order process—from order entry through delivery and post-sale support. This individual will serve as a bridge between customers, sales, production, logistics, and quality teams to ensure customer expectations are met and exceeded.

The ideal candidate is a proactive problem solver, an effective communicator, and a people-focused leader who is committed to continuous improvement and customer satisfaction.

Key Responsibilities

Manage and oversee the full customer order lifecycle, including order entry, tracking, invoicing, and issue resolution.
Lead, coach, and develop the Customer Service team to achieve performance goals and deliver outstanding customer experiences.
Serve as the primary escalation point for customer concerns and ensure timely resolution.
Partner closely with Sales, Production, Logistics, and Quality teams to align customer expectations with operational capabilities.
Monitor and improve key performance metrics, including order accuracy, response times, and customer satisfaction.
Develop and implement customer service processes and best practices that improve efficiency and service levels.
Train team members on company systems, service standards, and customer communication practices.
Communicate proactively with customers regarding order status, lead times, product availability, and delivery updates.
Coordinate with Quality and Technical teams on customer complaints, returns, and product inquiries.
Identify opportunities to improve processes and enhance the overall customer experience.

Qualifications

Required

5+ years of customer service experience, preferably within a manufacturing, industrial, or distribution environment.
2–3 years of leadership, supervisory, or management experience.
Experience working with ERP systems and customer relationship management (CRM) platforms.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a proactive and hands-on approach.

Preferred

Bachelor's degree in Business, Supply Chain, Operations, or a related field.
Experience supporting manufacturing operations and coordinating with production and logistics teams.
Experience implementing process improvements and service-related performance metrics.

Why Join Us?

We believe our people are our greatest asset. Our culture is built on teamwork, trust, accountability, and continuous growth. We foster an environment where employees are empowered to make decisions, contribute ideas, and build meaningful careers.

As we continue to grow, we're looking for leaders who want to grow with us—leaders who are passionate about serving customers, developing teams, and making a lasting impact on the organization.

Benefits

Medical, Dental, and Vision Insurance
Company-Paid Group Life & AD&D Insurance
Additional Life & AD&D Insurance Options
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Holidays
Paid Time Off (PTO)

If you're passionate about customer service, enjoy leading teams, and are excited by the opportunity to help shape a growing organization, we'd love to hear from you.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

manager of quality and process improvement jobs in hickory, nc

Customer Service Manager (Manufacturing)

Production Manager

HR Operations Specialist

Manager of Quality and Process Improvement

Production Manager - Nonwoven Manufacturing

Project Manager - Construction/ASRS

Sr. Supplier Quality Engineer

General Manager (Public Transit)

Service Manager

Registered Nurse (RN) OR Circulator Tate Surgery

Project Manager- Restoration/Reconstruction

Registered Nurse (RN) Same Day Surgery/PACU

Regional Sales Manager

Quality Manager

Quality Manager - Industrial Manufacturing

ROOTS Hub Initiatives Manager (Remote NC)

Quality Assurance Tech (C - Nights)

Plant Manager

Floor Supervisor

Department Manager

I want to receive the latest job alert for manager of quality and process improvement in hickory, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected