Top 63 Manufacturing manager Jobs in Hickory, Nc

Customer Service Manager (Manufacturing)
Confidential —Hickory, NC
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Production Manager - Nonwoven Manufacturing
TGG Accounting —Conover, NC
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Mentoring
- Senior level
Quick Apply
Operations Section Supervisor
Corning —Newton, NC
- $98,662 - $135,660 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Paid parental leave
- Disability insurance
Supervisor - Finishing and Assembly Operations
Lovejoy Curtis LLC —Iron Station, NC
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Paid holidays
Supervisor - Finishing and Assembly Operations
The Timken Company —Iron Station, NC
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Paid holidays
14d
Plant Manager - Century Upholstery #2
Century Furniture —Hickory, NC
- Full-time
- Heavy lifting
- 5 years
- Bachelor's degree
Quick Apply
Production Supervisor, Nights
Pregis LLC —Conover, NC
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Plant Manager
Exela Pharma Sciences —Lenoir, NC
- 5 years
- Basic math
- Analysis skills
Quick Apply
Production Team Manager NIGHTS - NC
Paragon Films Inc —Taylorsville, NC
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
Operations Production Lead
NanoXplore —Newton, NC
- Full-time
- Mid-level
- Training & development
Quick Apply
Mohawk Production Supervisor
RPM Wood Finishes Group —Hudson, NC
- Mid-level
Quality Manager - Industrial Manufacturing
SGL CARBON, LLC —Morganton, NC
- $95,000 - $120,000 a year
- Full-time
- Engineering
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
13d
PRODUCTION SUPERVISOR
JBS USA —Lenoir, NC
- $65,000 - $70,000 a year
- Computer literacy
- English
- Mid-level
- Dental insurance
- Paid time off
Program Manager
Hickory Springs Manufacturing Company —Hickory, NC
- Engineering
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Converting Team Lead 8p-8a
Pregis LLC —Granite Falls, NC
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
10d
Anodize Shop Manager / Supervisor — Valdese, NC
Master Machining, Inc. —Valdese, NC
- $30 - $40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Quality Manager
NanoXplore —Newton, NC
- Full-time
- Mid-level
- 3 years
- Mentoring
Quick Apply
Extrusion Team Lead 8a-8p
Pregis LLC —Granite Falls, NC
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Manager of Quality and Process Improvement
VEKA East Inc. —Morganton, NC
- Engineering
- Mid-level
- 3 years
- Profit sharing
- Disability insurance
Quick Apply
Quality Manager, Aerospace & Defense
DAE Systems —Claremont, NC
- $85,000 - $110,000 a year
- Full-time
- Background check
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d

I want to receive the latest job alert for manufacturing manager in hickory, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manufacturing manager jobs near hickory, nc

Customer Service Manager (Manufacturing)

Confidential
Hickory, NC

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Team leadership
ERP systems
Employee relationship building
Team development
Supervising experience
Bachelor's degree
Manufacturing
Customer information system software
Order entry

Full Job Description

About the Role

Join a Growing Team That Values People, Relationships, and Exceptional Service

We are seeking a leader who is willing to roll up their sleeves, lead by example, and grow alongside a company that values relationships, accountability, and long-term success.

We are a growing, family-oriented manufacturing organization seeking an experienced Customer Service Manager to lead our customer service team and help elevate the customer experience across our organization. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and building strong relationships with both customers and internal teams.

As a key member of our operations team, you will play an important role in ensuring customers receive timely, accurate, and professional support throughout the entire order lifecycle. We are looking for someone who thrives in a fast-paced environment, embraces collaboration, and is passionate about delivering exceptional service.

Position Summary

The Customer Service Manager is responsible for leading the customer service team while overseeing the complete customer order process—from order entry through delivery and post-sale support. This individual will serve as a bridge between customers, sales, production, logistics, and quality teams to ensure customer expectations are met and exceeded.

The ideal candidate is a proactive problem solver, an effective communicator, and a people-focused leader who is committed to continuous improvement and customer satisfaction.

Key Responsibilities

Manage and oversee the full customer order lifecycle, including order entry, tracking, invoicing, and issue resolution.
Lead, coach, and develop the Customer Service team to achieve performance goals and deliver outstanding customer experiences.
Serve as the primary escalation point for customer concerns and ensure timely resolution.
Partner closely with Sales, Production, Logistics, and Quality teams to align customer expectations with operational capabilities.
Monitor and improve key performance metrics, including order accuracy, response times, and customer satisfaction.
Develop and implement customer service processes and best practices that improve efficiency and service levels.
Train team members on company systems, service standards, and customer communication practices.
Communicate proactively with customers regarding order status, lead times, product availability, and delivery updates.
Coordinate with Quality and Technical teams on customer complaints, returns, and product inquiries.
Identify opportunities to improve processes and enhance the overall customer experience.

Qualifications

Required

5+ years of customer service experience, preferably within a manufacturing, industrial, or distribution environment.
2–3 years of leadership, supervisory, or management experience.
Experience working with ERP systems and customer relationship management (CRM) platforms.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a proactive and hands-on approach.

Preferred

Bachelor's degree in Business, Supply Chain, Operations, or a related field.
Experience supporting manufacturing operations and coordinating with production and logistics teams.
Experience implementing process improvements and service-related performance metrics.

Why Join Us?

We believe our people are our greatest asset. Our culture is built on teamwork, trust, accountability, and continuous growth. We foster an environment where employees are empowered to make decisions, contribute ideas, and build meaningful careers.

As we continue to grow, we're looking for leaders who want to grow with us—leaders who are passionate about serving customers, developing teams, and making a lasting impact on the organization.

Benefits

Medical, Dental, and Vision Insurance
Company-Paid Group Life & AD&D Insurance
Additional Life & AD&D Insurance Options
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Holidays
Paid Time Off (PTO)

If you're passionate about customer service, enjoy leading teams, and are excited by the opportunity to help shape a growing organization, we'd love to hear from you.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

manufacturing manager jobs in hickory, nc

Customer Service Manager (Manufacturing)

Production Manager - Nonwoven Manufacturing

Operations Section Supervisor

Supervisor - Finishing and Assembly Operations

Supervisor - Finishing and Assembly Operations

Plant Manager - Century Upholstery #2

Production Supervisor, Nights

Plant Manager

Production Team Manager NIGHTS - NC

Operations Production Lead

Mohawk Production Supervisor

Quality Manager - Industrial Manufacturing

PRODUCTION SUPERVISOR

Program Manager

Converting Team Lead 8p-8a

Anodize Shop Manager / Supervisor — Valdese, NC

Quality Manager

Extrusion Team Lead 8a-8p

Manager of Quality and Process Improvement

Quality Manager, Aerospace & Defense

I want to receive the latest job alert for manufacturing manager in hickory, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected