Top 746 program associate Jobs in hickory, nc

Customer Service Manager (Manufacturing)
Confidential —Hickory, NC
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
10h
Furniture Manufacturing Associate
KP Staffing —Hickory, NC
- $15 - $20 an hour
- Multiple hires
- Warehouse
- In-person
- Manufacturing
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Associate Financial Advisor
Diamond Pointe Financial, Inc. —Hickory, NC
- $36,000 - $50,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Paid training
- Paid time off
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8d
Emergency Recovery Coordinator
Paul Davis of Piedmont, Triad West, & Mountain Regions, NC —Granite Falls, NC
- $55,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Clean driving record
- Ability to walk for extended periods
- Pass drug screening
- Paid training
- Health insurance
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8d
Home Furnishings Associate
BROAD RIVER RETAIL —Hickory, NC
- $70,000 - $100,000 a year
- Weekends as needed
- Writing skills
- Office
- Computer skills
- Health insurance
- Dental insurance
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Seasonal Associate-Valley Hills
Victoria's Secret —Hickory, NC
- $12.00 - $14.25 an hour
- Part-time
- Cleaning
- Fair chance
- Entry level
- Employee assistance program
- Flexible schedule
Sales Associate
BoxLunch & Hot Topic —Hickory, NC
- Part-time
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Fragrance Associate - Part Time
Belk —Hickory, NC
- Part-time
- Windows
- Entry level
14d
Service Manager / Diesel Mechanic
Salem Leasing —Saint Stephens, NC
- Extended hours
- Mechanic experience
- Sales
- CDL
- Paid holidays
- Health insurance
Quick Apply
Service Manager / Diesel Mechanic
Salem Leasing —Conover, NC
- Extended hours
- Mechanic experience
- Sales
- CDL
- Paid holidays
- Health insurance
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Registered Nurse (RN) - Electrophysiology (EP) Coordinator - Cath Lab
Homeland LLC —Hickory, NC
- $38.30 - $51.70 an hour
- Call employer
- Nursing
- RN License
- Hospital
- Disability insurance
- Health insurance
Quick Apply
Service Manager / Diesel Mechanic
Salem Leasing —Newton, NC
- Extended hours
- Mechanic experience
- Sales
- CDL
- Paid holidays
- Health insurance
Quick Apply
Associate Attorney, Litigation/Civil
Taylor Law Group, PLLC —North Carolina
- Full-time
- Mid-level
- Office
- Administrative experience
- Relocation assistance
- Paid time off
Quick Apply
Sourcing Operations & Project Coordinator
Kellex Seating —Hickory, NC
- Full-time
- Background check
- Hospitality
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) - Coordinator Electrophysiology
Frye Regional Medical Center —Hickory, NC
- Full-time
- Acute care
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Associate - First Party Property Coverage - General Liability
Chartwell Law —North Carolina
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 2 years
Quick Apply
Fulfillment Associate/Back up driver
AMERICAN FOOD SERVICE —Morganton, NC
- $13 - $14 an hour
- 8 hour shift
- Ability to lift 50 pounds
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Membership Sales Associate
HiTone Fitness —Morganton, NC
- $10 - $25 an hour
- Part-time
- Sales
- Customer service
- Driver's License
- Flexible schedule
Quick Apply
Associate Veterinarian
Caldwell Animal Hospital —Lenoir, NC
- Full-time
- Mid-level
- Surgery
- Operating room
- Continuing education credits
- Paid parental leave
Quick Apply
Volvo/VW Automotive Sales Associate- $2000 Sign On Bonus
Paramount Automotive —Hickory, NC
- $50,000 - $100,000 a year
- Full-time
- Background check
- Management
- Dealership
- Paid training
- Paid holidays
Quick Apply

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program associate jobs near hickory, nc

Customer Service Manager (Manufacturing)

Confidential
Hickory, NC

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
10 hours ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Team leadership
ERP systems
Employee relationship building
Team development
Supervising experience
Bachelor's degree
Manufacturing
Customer information system software
Order entry

Full Job Description

About the Role

Join a Growing Team That Values People, Relationships, and Exceptional Service

We are seeking a leader who is willing to roll up their sleeves, lead by example, and grow alongside a company that values relationships, accountability, and long-term success.

We are a growing, family-oriented manufacturing organization seeking an experienced Customer Service Manager to lead our customer service team and help elevate the customer experience across our organization. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and building strong relationships with both customers and internal teams.

As a key member of our operations team, you will play an important role in ensuring customers receive timely, accurate, and professional support throughout the entire order lifecycle. We are looking for someone who thrives in a fast-paced environment, embraces collaboration, and is passionate about delivering exceptional service.

Position Summary

The Customer Service Manager is responsible for leading the customer service team while overseeing the complete customer order process—from order entry through delivery and post-sale support. This individual will serve as a bridge between customers, sales, production, logistics, and quality teams to ensure customer expectations are met and exceeded.

The ideal candidate is a proactive problem solver, an effective communicator, and a people-focused leader who is committed to continuous improvement and customer satisfaction.

Key Responsibilities

Manage and oversee the full customer order lifecycle, including order entry, tracking, invoicing, and issue resolution.
Lead, coach, and develop the Customer Service team to achieve performance goals and deliver outstanding customer experiences.
Serve as the primary escalation point for customer concerns and ensure timely resolution.
Partner closely with Sales, Production, Logistics, and Quality teams to align customer expectations with operational capabilities.
Monitor and improve key performance metrics, including order accuracy, response times, and customer satisfaction.
Develop and implement customer service processes and best practices that improve efficiency and service levels.
Train team members on company systems, service standards, and customer communication practices.
Communicate proactively with customers regarding order status, lead times, product availability, and delivery updates.
Coordinate with Quality and Technical teams on customer complaints, returns, and product inquiries.
Identify opportunities to improve processes and enhance the overall customer experience.

Qualifications

Required

5+ years of customer service experience, preferably within a manufacturing, industrial, or distribution environment.
2–3 years of leadership, supervisory, or management experience.
Experience working with ERP systems and customer relationship management (CRM) platforms.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a proactive and hands-on approach.

Preferred

Bachelor's degree in Business, Supply Chain, Operations, or a related field.
Experience supporting manufacturing operations and coordinating with production and logistics teams.
Experience implementing process improvements and service-related performance metrics.

Why Join Us?

We believe our people are our greatest asset. Our culture is built on teamwork, trust, accountability, and continuous growth. We foster an environment where employees are empowered to make decisions, contribute ideas, and build meaningful careers.

As we continue to grow, we're looking for leaders who want to grow with us—leaders who are passionate about serving customers, developing teams, and making a lasting impact on the organization.

Benefits

Medical, Dental, and Vision Insurance
Company-Paid Group Life & AD&D Insurance
Additional Life & AD&D Insurance Options
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Holidays
Paid Time Off (PTO)

If you're passionate about customer service, enjoy leading teams, and are excited by the opportunity to help shape a growing organization, we'd love to hear from you.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

program associate jobs in hickory, nc

Customer Service Manager (Manufacturing)

Furniture Manufacturing Associate

Associate Financial Advisor

Emergency Recovery Coordinator

Home Furnishings Associate

Seasonal Associate-Valley Hills

Sales Associate

Fragrance Associate - Part Time

Service Manager / Diesel Mechanic

Service Manager / Diesel Mechanic

Registered Nurse (RN) - Electrophysiology (EP) Coordinator - Cath Lab

Service Manager / Diesel Mechanic

Associate Attorney, Litigation/Civil

Sourcing Operations & Project Coordinator

Registered Nurse (RN) - Coordinator Electrophysiology

Associate - First Party Property Coverage - General Liability

Fulfillment Associate/Back up driver

Membership Sales Associate

Associate Veterinarian

Volvo/VW Automotive Sales Associate- $2000 Sign On Bonus

I want to receive the latest job alert for program associate in hickory, nc

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