Top 35 Technical support Jobs in Hickory, Nc

Customer Service Manager (Manufacturing)
Confidential —Hickory, NC
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Desktop Specialist
Frye Regional Medical Center —Hickory, NC
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Technical Support Specialist - Tier I
ALG Senior —Hickory, NC
- Weekends as needed
- Computer literacy
- Ability to lift 50 pounds
- Entry level
Quick Apply
Help Desk Support Assistant
Lenoir–Rhyne University —Hickory, NC
- Extended hours
- Computer literacy
- Office
- Ability to lift 50 pounds
3d
Help Desk Technician
Chesapeake Containment —Hickory, NC
- Email
- Spanish
- Microsoft Excel
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
Desktop Support Specialist / Information Systems / PRN
Catawba Valley Medical Center —Hickory, NC
- PRN
- Computer Science
- Mid-level
- Windows
10d
IT Tier 2 Field Technician
Agemark —Hickory, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Desktop Support Engineer Level II
LPS —Denver, NC
- 8 hour shift
- Mid-level
- Office
- Analysis skills
Quick Apply
IT Deployment and Testing Technician
Software Technology Inc —Morganton, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply
EHR Training & Technical Specialist
Children's Hope Alliance —Statesville, NC
- $44,960 - $53,390 a year
- Computer Science
- Mid-level
- SQL
Quick Apply
5d
Customer Service Representative (Heavy Equipment)
LeeBoy Inc —Lincolnton, NC
- Full-time
- Microsoft Outlook
- Office
- Ability to sit for extended periods
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Hickory, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Inside Sales/Customer Service
PSI-Polymer Systems Inc. —Conover, NC
- Full-time
- Writing skills
- Travel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
FT Assistant Manager Customer Service
Food Lion —Hudson, NC
- Full-time
- Sales
- Merchandising
- Mid-level
PT Customer Service Leader
Food Lion —Hickory, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Customer Service/Sales Associate
Habitat for Humanity of Lincoln County —Lincolnton, NC
- From $10 an hour
- Part-time
- Sales
- Customer service
- Basic math
- Dental insurance
- Paid time off
Quick Apply
FT Customer Service Leader
Food Lion —Hickory, NC
- Full-time
- High school diploma or GED
- Accounting
- Communication skills
1d
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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Customer Service Manager (Manufacturing)

Confidential
Hickory, NC

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Team leadership
ERP systems
Employee relationship building
Team development
Supervising experience
Bachelor's degree
Manufacturing
Customer information system software
Order entry

Full Job Description

About the Role

Join a Growing Team That Values People, Relationships, and Exceptional Service

We are seeking a leader who is willing to roll up their sleeves, lead by example, and grow alongside a company that values relationships, accountability, and long-term success.

We are a growing, family-oriented manufacturing organization seeking an experienced Customer Service Manager to lead our customer service team and help elevate the customer experience across our organization. This role is ideal for a hands-on leader who enjoys developing people, improving processes, and building strong relationships with both customers and internal teams.

As a key member of our operations team, you will play an important role in ensuring customers receive timely, accurate, and professional support throughout the entire order lifecycle. We are looking for someone who thrives in a fast-paced environment, embraces collaboration, and is passionate about delivering exceptional service.

Position Summary

The Customer Service Manager is responsible for leading the customer service team while overseeing the complete customer order process—from order entry through delivery and post-sale support. This individual will serve as a bridge between customers, sales, production, logistics, and quality teams to ensure customer expectations are met and exceeded.

The ideal candidate is a proactive problem solver, an effective communicator, and a people-focused leader who is committed to continuous improvement and customer satisfaction.

Key Responsibilities

Manage and oversee the full customer order lifecycle, including order entry, tracking, invoicing, and issue resolution.
Lead, coach, and develop the Customer Service team to achieve performance goals and deliver outstanding customer experiences.
Serve as the primary escalation point for customer concerns and ensure timely resolution.
Partner closely with Sales, Production, Logistics, and Quality teams to align customer expectations with operational capabilities.
Monitor and improve key performance metrics, including order accuracy, response times, and customer satisfaction.
Develop and implement customer service processes and best practices that improve efficiency and service levels.
Train team members on company systems, service standards, and customer communication practices.
Communicate proactively with customers regarding order status, lead times, product availability, and delivery updates.
Coordinate with Quality and Technical teams on customer complaints, returns, and product inquiries.
Identify opportunities to improve processes and enhance the overall customer experience.

Qualifications

Required

5+ years of customer service experience, preferably within a manufacturing, industrial, or distribution environment.
2–3 years of leadership, supervisory, or management experience.
Experience working with ERP systems and customer relationship management (CRM) platforms.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a proactive and hands-on approach.

Preferred

Bachelor's degree in Business, Supply Chain, Operations, or a related field.
Experience supporting manufacturing operations and coordinating with production and logistics teams.
Experience implementing process improvements and service-related performance metrics.

Why Join Us?

We believe our people are our greatest asset. Our culture is built on teamwork, trust, accountability, and continuous growth. We foster an environment where employees are empowered to make decisions, contribute ideas, and build meaningful careers.

As we continue to grow, we're looking for leaders who want to grow with us—leaders who are passionate about serving customers, developing teams, and making a lasting impact on the organization.

Benefits

Medical, Dental, and Vision Insurance
Company-Paid Group Life & AD&D Insurance
Additional Life & AD&D Insurance Options
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Holidays
Paid Time Off (PTO)

If you're passionate about customer service, enjoy leading teams, and are excited by the opportunity to help shape a growing organization, we'd love to hear from you.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in hickory, nc

Customer Service Manager (Manufacturing)

Desktop Specialist

Technical Support Specialist - Tier I

Help Desk Support Assistant

Help Desk Technician

Desktop Support Specialist / Information Systems / PRN

IT Tier 2 Field Technician

Desktop Support Engineer Level II

IT Deployment and Testing Technician

EHR Training & Technical Specialist

Customer Service Representative (Heavy Equipment)

Seasonal, Operations Technical Specialist (Part Time)

Inside Sales/Customer Service

FT Assistant Manager Customer Service

PT Customer Service Leader

Customer Service/Sales Associate

FT Customer Service Leader

Epic ClinDoc Principal Trainer

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