Top 6 Technology infrastructure administrators & Jobs in Hickory, Nc

Desktop Support Engineer Level II
LPS —Denver, NC
- 8 hour shift
- Mid-level
- Office
- Analysis skills
Quick Apply
Services Support and Infrastructure Operations Lead Administrator
Carolina Container a division of New Indy —Hickory, NC
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Senior VCF 9 Architects & Deployment Engineers – VCF Automation | VKS | AVI
IntegraTouch —United States
- $175,000 - $250,000 a year
- Urgently hiring
- Remote
- Mentoring
- 1 year
- Senior level
- Health savings account
- Relocation assistance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Services Support and Infrastructure Operations Lead Administrator
Carolina Container a division of New Indy —Hickory, NC
Triage EST P1 and P2 calls to ensure response of appropriate parties. This individual functions as the primary escalation point for complex technical issues…
Quick Apply
Senior Active Directory (On-prem) Engineer - Charlotte, NC/On-Site
Software Technology Inc —Charlotte, NC
Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Lead the design, implementation, and enhancement of…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Responsible Business Data & Systems
Tailored Management —Westerville, OH
Design, develop, maintain, and enhance Power BI dashboards, reporting tools, and performance metrics supporting Responsible Business initiatives and operational…
$38.71 an hour
Quick Apply
Superintendent - Healthcare Construction
Michael Page —Columbus, OH
Mentor, train, and develop field personnel while promoting accountability and teamwork. Identify and proactively resolve field conflicts, design discrepancies,…
$110,000 - $130,000 a year
9d

Show more jobs in cities nearby

I want to receive the latest job alert for technology infrastructure administrators & in hickory, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology infrastructure administrators & jobs near hickory, nc

Desktop Support Technician jobs in Denver, NC

Desktop Support Technician jobs in Punta Gorda, FL

Desktop Support Technician jobs in Lowell, MA

Desktop Support Technician jobs in Tampa, FL

Electronic Technician jobs in Cleveland, OH

Emergency Room Technician jobs in Louisville, KY

Desktop Support Technician jobs in Meriden, CT

Level 1 It Support Technician jobs in Dallas, TX

Remote Operations jobs in Atlanta, GA

Operations Administrator jobs in Alpharetta, GA

Operations Administrator jobs in Vancouver, WA

Remote Operations Management jobs in Virginia

Operations Administrator jobs in El Paso, TX

Director Of Operations jobs in Long Island, NY

Operations Administrator jobs in Toledo, OH

Director Of Operations jobs in Canton, OH

Senior Automation Engineer jobs in Denver, CO

Building Automation Controls jobs in Houston, TX

Project Engineer jobs in San Francisco, CA

Senior Automation Engineer jobs in Pittsburgh, PA

Desktop Support Engineer Level II

LPS -
Denver, NC

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Public Cloud
Email configuration (technical support)
Cloud service support
Zendesk
Productivity software support
Desktop (troubleshooting support)
Computer management
Adaptability
IP networking
Windows support
Microsoft 365 support
Productivity software
Desktop administration
Critical thinking
System security
AI applications
Help desk

Full Job Description

Summary

We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical issues. This role involves providing desktop support to end-users, troubleshooting hardware and software problems, and ensuring seamless IT operations. The candidate should be proficient with desktop troubleshooting tools and have excellent communication skills to assist users of varying technical levels. Applicant must understand AI and a desire to continue to learn.

Reports To: IT Manager

Location: Denver, NC

Employment Status: Full Time

Monday - Friday, 8am-5pm

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Provide hands-on technical support for desktops, laptops, printers, A/V equipment, scanners and related peripherals
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure and maintain operating systems, applications and IT-related equipment
Support end-users with software applications, including operating systems, Microsoft Office, and other business applications.
Setup and manage user accounts, access permissions and security settings across Microsoft Entra and related platforms.
Document technical issues and resolutions in the ticketing system.
Work with cross-functional teams to support business applications and IT-related initiatives.
Monitor and maintain IT infrastructure, including servers, networks and workstations
Assist with IT projects, including system upgrades, cloud migrations and infrastructure improvements
Provide guidance and training to end-users on IT best practices and security policies.
Functional understanding and use cases for AI

Minimum Qualifications

Previous experience as a Desktop Support, IT Support Specialist, or similar role.
Strong knowledge of Windows Operating systems including Windows 10 & 11.
Familiarity with remote desktop support tools (e.g., TeamViewer, Remote Desktop, N-ABLE).
Experience with Microsoft 365 and Azure, including Microsoft Intune, Defender and Office 365.
Solid understanding of networking principles and equipment (TCP/IP, DNS, DHCP).
Excellent analytical, verbal and written communication skills.
Ability to adapt easily, prioritize tasks, follow through and resolve issues in a fast-paced, team-oriented environment while maintaining excellent customer service.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

Knowledge, Skills and Abilities

In-depth knowledge of business platforms (Microsoft 365, Windows, Salesforce, QuickBooks)
Understanding of and experience with scripting languages (e.g., PowerShell, Python, SQL)
Knowledge of cloud-based services and virtualization technologies
Experience managing ticketing system (e.g., Zendesk)
and workflows
Strong analytical and troubleshooting skills
Typing
Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
Familiarity with desktops, laptops, peripherals, and mobile devices.
Knowledge of hardware diagnostics, installation, and repair, remote desktop support software and troubleshooting tools; ability to troubleshoot network issues, including Wi-Fi, LAN, and internet connectivity.
Expertise in providing both in-person and remote support to end-users.
Strong communication skills for explaining technical issues in simple terms to non-technical users.
Ability to prioritize tasks and handle multiple support requests efficiently.
Excellent interpersonal and communication skills.
Empathy and patience when dealing with frustrated or non-technical users.

Supervisory Responsibilities

None

Physical Demands

Office work. Exerting up to 50 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting to 8 hours a day. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing and viewing a computer display. Fine motor dexterity required for long periods of typing. Other physical requirements include: color vision, hearing, talking, depth perception. Occasional kneeling, crouching, bending.

Work Environment

The position works in a professional, dog-friendly office environment, and the worker is not substantially exposed to adverse environmental conditions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Work Location: In person

Quick Apply

Refine Your Search

technology infrastructure administrators & jobs in hickory, nc

Desktop Support Engineer Level II

Services Support and Infrastructure Operations Lead Administrator

Senior VCF 9 Architects & Deployment Engineers – VCF Automation | VKS | AVI

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technology infrastructure administrators & in hickory, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected