Top 8 Help desk support Jobs in Hickory Ky

Help Desk Technician
Kalleo Technologies —Paducah, KY
- $16 - $20 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Application Support Technician
Kalleo Technologies —Paducah, KY
- $12.50 - $15.00 an hour
- Email
- Background check
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
IT Support Specialist
Mesabi Metallics Company LLC —Paducah, KY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician
Systems Solutions of Paducah, LLC —Paducah, KY
- $20 - $30 an hour
- Full-time
- Office
- Windows
- 1 year
- Disability insurance
- Health insurance
Quick Apply
3d

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Application Support Technician
Kalleo Technologies —Paducah, KY
Answer incoming support calls from users needing help with their MyChart application. Document support calls, procedures, and troubleshooting steps with…
$12.50 - $15.00 an hour
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14d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…

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help desk support jobs near hickory ky

Help Desk Technician

Kalleo Technologies -
Paducah, KY

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Job Details

Full-time
$16 - $20 an hour
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
Interpersonal skills
Windows
High school diploma or GED
Adaptability
Associate's degree

Full Job Description

Recruitment Fraud Alert: Kalleo Technologies is aware of individuals impersonating our recruiting team using the unauthorized domain kalleocareers.net. Kalleo does not employ Robert Yates, does not recruit from that domain, and will never send applicants a check to purchase equipment. Official recruiting communications will come only through our verified Indeed account or an @kalleo.net email address. Suspicious communications should be forwarded to [email protected]

Who We Are

At Kalleo Technologies, we’re more than just IT support — we’re the behind-the-scenes team that keeps businesses running. From healthcare to marine transportation to local government, we support thousands of endpoints across the country, helping our clients stay secure, connected, and productive.

We’re growing fast, and we’re looking for people who love solving problems, learning on the fly, and being part of a team that has each other’s backs.

What You’ll Do (Summary)

As a Level 1 Help Desk Technician, you’ll be the first line of defense (and offense!) when our clients need support. On a typical shift, you might:

Answer calls, chats, or emails from users who need help — and make their day better by solving their issue.
Create clear, detailed service tickets (your future self and teammates will thank you).
Troubleshoot everything from password resets to connectivity hiccups.
Monitor client systems and act fast if you spot a problem.
Follow our processes, but also use your smarts to think critically and adapt.
Work alongside a team that collaborates, communicates, and celebrates wins together.

More of What You’ll Do

As a Level 1 Help Desk Technician, you will serve as the first point of contact for our clients and play a critical role in ensuring their technology runs smoothly. Your primary responsibilities will include responding to incoming requests by phone, email, and chat, gathering the right information, and creating clear and detailed service tickets that set the stage for resolution. You will provide first-level troubleshooting and support for common issues such as password resets, account administration, application errors, connectivity problems, patching, and backup checks. In addition to assisting users directly, you will actively monitor client systems and respond quickly to alerts or outages, escalating issues when appropriate to maintain uptime and client confidence.

Every interaction is an opportunity to demonstrate excellent communication, professionalism, and problem-solving skills. You will be expected to follow documented processes while also thinking critically when situations require flexibility. Documentation is a key part of this role — your accuracy and clarity ensure that other technicians can seamlessly pick up where you leave off, especially in a 24/7 environment. Finally, you will work as part of a team that values collaboration and knowledge-sharing, supporting one another to achieve client satisfaction and continuous improvement across all areas of service delivery.

_______________________________________________

What You Need to Succeed

High School Diploma or GED
CompTIA A+ / Network+ (or equivalent training)
Experience with Windows 10/11, Microsoft 365, and basic networking
At least 1 year in a help desk or technical support role OR comparable education/certification
Strong communication skills and a customer-first mindset
Ability to work 12-hour fixed shifts (day or night) on the Panama Schedule, including weekends and holidays

What Helps You Stand Out

Associate’s degree in IT or a related field
Experience supporting Windows Server and domain environments
Familiarity with balancing ticketing, monitoring, and troubleshooting during long shifts
Consistent, detailed documentation of work for smooth handoffs between shifts

What Makes You Exceptional

A problem-solving mindset with the ability to adapt when issues don’t fit the script
A team-first attitude, sharing knowledge and collaborating openly
A desire to grow your IT career through training and certifications
Reliability, consistency, and accountability, even under pressure

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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help desk support jobs in hickory ky

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