The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth.
You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping/receiving, VMI, Counter Sales (where applicable), and more.
This role is pivotal in supporting the company’s strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability.
Position: Branch Manager
Job Location: Conover, NC
Job Type: Full-Time
Status: Exempt
Responsibilities:
Operational Leadership
- Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable).
- Oversee facility operations and ensure alignment with strategic company goals.
- Drive efficient daily execution of orders, inventory, and delivery processes.
- Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
Customer Service & Sales Support
- Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints.
- Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards.
- Support Account Managers by identifying technical sales opportunities and drive cross-functional collaboration to enhance service delivery and support revenue growth.
- Maintain high customer satisfaction ratings and resolve issues with urgency and professionalism.
Quality & Continuous Improvement
- Effectively communicate and manage the Company’s Quality & Continuous Improvement Strategy
- Train Team on Quality Work Instructions and Forms and maintain local repository of training
- Support qualified team members by facilitating required training and certifications, including hose coupling, crimping standards, and compliance with ASME welding requirements and certifications
- Maintain ISO9001:2015 standards, if required
- Manage and keep current 5S implementation projects
Team & Performance Management
- Lead hiring, onboarding, scheduling, training, engagement, professional development and performance reviews across all departments.
- Foster a positive and motivational work environment centered on continuous improvement and accountability.
- Set clear goals and performance metrics, monitor KPIs, and implement corrective actions when needed.
- Ensure team members maintain strong product knowledge to effectively promote LGG Industrial offerings.
Compliance & Safety
- Maintain 100% compliance with safety policies and procedures, DOT regulations, emergency planning, fleet management (GeoTab/Donlen), and government mandates.
- Oversee training documentation and ensure adherence to company policies and quality standards.
- Manage safety scorecards and ensure facility readiness for audits and inspections.
Inventory & Financial Oversight
- Monitor inventory to meet working capital goals and maximize inventory turns and fulfill customer delivery commitments.
- Support pricing, sourcing, and workload distribution decisions based on order analysis.
- Assist with budget management and P&L review where applicable.
- Perform other duties as trained and qualified for.
Skills & Abilities
- Strong verbal and written communication skills with professional phone/email etiquette and the ability to handle stressful situations in an efficient, professional and courteous manner.
- Proven leadership and team-building capabilities in fast-paced environments.
- Ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment.
- Strong analytical and problem-solving abilities; experience using data for performance tracking.
- High mechanical aptitude and ability to quickly understand technical product applications.
- Skilled in ERP systems, MS Office (Excel, Word), and business communication tools.
- Ability to work cross-functionally with Sales, Purchasing, Safety, Quality, and Field Service teams.
- Inspirational leader that can motivate and work effectively in a matrix organization with Sales, Manufacturing, Quality, Supply Chain, and Strategic Accounts.
Minimum Qualifications
- Be at least 21 years of age
- 5-7 years of related warehousing or production experience
- 2-3 years of management or supervisory experience
- College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees
- In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting
- Ability to work nights and weekends, as required
- Must be able to successfully utilize the company software
- Reliable transportation is a must
- Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
- Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
- Bachelor's degree in Business, Operations Management, or Industrial Distribution.
- Experience with Lean Six Sigma or continuous improvement initiatives.
- Familiarity with hose, gasket, or conveyor product lines.
- Working knowledge of P&L responsibilities.
- Prior use of ERP systems in an industrial or distribution setting.
Total Rewards
- Competitive compensation plan, with a bonus potential
- Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
- 401k with company match
- Paid vacation, holidays and sick time
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Branch Managerial: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Conover, NC 28613: Relocate before starting work (Required)
Work Location: In person
