Top 1 Switchboard operator Jobs in Hickory Nc

Office Support Specialist – Bilingual Required
Catawba County —Hickory, NC
- $36,495.07 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Wellness program
- Health savings account
14d

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Office Support Specialist – Bilingual Required
Catawba County —Hickory, NC
Catawba County Public Health is recruiting a professional, customer-focused Office Support Specialist to serve as the primary front desk receptionist and…
$36,495.07 a year
14d
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Office Support Specialist – Bilingual Required

Catawba County -
Hickory, NC

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Job Details

Full-time
$36,495.07 a year
14 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
401(k) 5% Match
Employee assistance program
Vision insurance
Gym membership
Flexible schedule
Life insurance

Qualifications

Microsoft Word
Spanish
Microsoft Excel
HIPAA compliance
Electronic health records (EHR) management
Processing cash transactions
HIPAA
English
Financial data management
Clinical confidentiality policies
Managing patient records
Customer data entry

Full Job Description

New as of 01/01/2026:

Your well-being matters from the start — benefited new hires are eligible for up to 40 hours of advanced annual leave and 40 hours of advanced sick leave.

Position Description

Catawba County Public Health is recruiting a professional, customer-focused Office Support Specialist to serve as the primary front desk receptionist and switchboard operator for our agency. This vital role serves as the first point of contact for patients, visitors, and community partners, ensuring a welcoming, efficient, and well-coordinated front office environment. The Office Support Specialist supports multiple clinic areas by handling high-volume calls, directing visitors, registering patients, processing payments, and maintaining accurate records across several electronic systems.

Qualified candidates must be fluent in English and Spanish. Bilingual extra duty pay is provided.

Responsibilities

Greet patients and visitors as the first point of contact; direct individuals to appropriate clinic areas, meeting rooms, or partner agencies; unlock and lock front entrance doors daily
Assist in securing interpreters for visitors, including hearing impaired and non-English-speaking clients
Manage the main switchboard, route calls appropriately, and provide accurate information regarding Public Health services and community resources
Register patients and update demographics in electronic systems (CureMD, NCIR, Medicaid, Medicare, NCTracks, Palmetto)
Provide back-up support for the Immunization Clinic check-in, including walk-in appointments, appointment scheduling, and payment collection
Collect payments for services (in-person and over-the-phone), issue receipts, and maintain and audit daily petty cash funds
Process immunization records requests and assist with Release of Information forms
Schedule meeting rooms and maintain daily room schedules
Coordinate delivery notifications from the loading dock and notify appropriate staff
Assists in maintaining the front lobby

Qualifications

Bachelor's degree in any field and bilingual fluency in English and Spanish; OR
Associate’s degree in Business Administration or related field, and bilingual fluency in English and Spanish; OR
High school diploma or GED equivalent, 1 year of office/clerical experience, and bilingual fluency in English and Spanish

Additional Requirements

Proficiency in Microsoft Word, Excel, and electronic medical/records systems
Strong customer service, communication, and interpersonal skills
Ability to learn and retain knowledge of multiple clinics, services, and community resources
Excellent organizational, multitasking, and problem-solving abilities
Ability to work independently at the reception desk with minimal supervision
High level of accuracy and attention to detail in data entry and financial transactions
Commitment to maintaining confidentiality and HIPAA compliance
This is considered light work, lifting up to 20 pounds frequently, which could include supplies, files, records, etc.

As of 7/1/2025:
You will find that Catawba County has one of the best benefits packages around. Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees' suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization.
Available benefits include:

Health Care

Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA). Coverage may also be purchased for spouse, child(ren), or family.
Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care. Coverage for the same benefits may also be purchased for spouse, child(ren), and family. In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
Vision Care: Coverage is available, at group rates, for employee and dependents,with 2 plan options to choose from.
Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
Flexible Spending Accounts: Pre-tax accounts that can be used to pay for qualified out-of-pocket medical, dental, and vision expenses.

Employee Wellness

Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week. Services provided include acute care, first aid, evaluation and care for workers' compensation injuries, pre-employment screenings, health education, and behavioral health referrals. Services are offered both in person and through telehealth. Acute care is available to employee’s children ages 3-17, regardless of health insurance coverage, and for employee’s adult children (ages 18-26) or employee’s spouse if covered on the county’s health insurance.
Wellness: The County recognizes the importance of our health and well-being. We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education, and more.
Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home. Services are provided in a private and confidential setting (in-person or virtually). The County provides coverage for the first six visits.

Work Life Balance

Annual Leave:Full-time employees earn from 10-24 days annually based on years of service. Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
- To help new employees settle in, up to 40 hours of annual leave is advanced upon hire, with first-year accruals adjusted to align with established annual limits.
Sick Leave:Full-time employees earn one day (8 hours) of sick leave per month. Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
- New hires are advanced up to 40 hours of sick leave, with first-year accruals adjusted to align with established annual limits.
Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
Flexible work schedules.
Time off for activities that support our local schools.
Continuing educational assistance.
Discount tickets to recreational venues.
Employee appreciation days/activities.
Tax-free flexible spending account to pay for dependent care.

Financial Security

Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic. Employees contribute 6% of their salary, which is tax-deferred. After (5) years of creditable service, you become fully vested in the retirement system. Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County). Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter. This lump sum payment rewards employees for their length of service to Catawba County. The amount is based on years of service.
Life Insurance: Death benefit equal to one times the employee’s annual salary, with a minimum coverage amount of $25,000. Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
Long Term Disability: Available through payroll deduction at group rates.
Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).

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Office Support Specialist – Bilingual Required

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