Overview:
The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.
Responsibilities:
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Provide desktop and end-user support for computers, peripherals, and applications
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Troubleshoot and resolve hardware, software, and network-related issues
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Monitor system performance and resolve performance concerns
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Install, configure, and maintain IT equipment and systems
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Support user account management including Active Directory
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Coordinate vendors and service providers
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Gather and document business and system requirements
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Assist with process mapping and system documentation
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Support system testing, validation, and implementation
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Assist with IT projects and continuous improvement initiatives
Qualifications / Skills::
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Strong communication and customer service skills
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Strong analytical and problem-solving skills
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Ability to manage multiple priorities
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Detail-oriented with strong documentation skills
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Ability to work in a regulated environment
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Self-starter who can work well independently or in groups.
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Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
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Experience in process mapping and modelling.
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Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
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Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
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Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations
Software Development Skills:
- Java/JavaScript/C#/.NET/Python
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AWS/Azure
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PowerBI
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Knowledge of process mapping tools
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Working knowledge of Project Management tools (JIRA, Asana, MS Project)
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Experience designing and developing technical documentation for regulated software applications
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Working knowledge of .NET, APIs and Webhooks
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Knowledge of Web development methodologies like SCRUM, and Agile.
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Excellent communication skills, both verbal and written
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Understanding of ITIL and Safe frameworks. ITIL certified a plus.
Qualifications:
Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.