Overview:
The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.
Responsibilities:
-
Provide desktop and end-user support for computers, peripherals, and applications
-
Troubleshoot and resolve hardware, software, and network-related issues
-
Monitor system performance and resolve performance concerns
-
Install, configure, and maintain IT equipment and systems
-
Support user account management including Active Directory
-
Coordinate vendors and service providers
-
Gather and document business and system requirements
-
Assist with process mapping and system documentation
-
Support system testing, validation, and implementation
-
Assist with IT projects and continuous improvement initiatives
Qualifications / Skills::
-
Strong communication and customer service skills
-
Strong analytical and problem-solving skills
-
Ability to manage multiple priorities
-
Detail-oriented with strong documentation skills
-
Ability to work in a regulated environment
-
Self-starter who can work well independently or in groups.
-
Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
-
Experience in process mapping and modelling.
-
Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
-
Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
-
Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations
Software Development Skills:
- Java/JavaScript/C#/.NET/Python
-
AWS/Azure
-
PowerBI
-
Knowledge of process mapping tools
-
Working knowledge of Project Management tools (JIRA, Asana, MS Project)
-
Experience designing and developing technical documentation for regulated software applications
-
Working knowledge of .NET, APIs and Webhooks
-
Knowledge of Web development methodologies like SCRUM, and Agile.
-
Excellent communication skills, both verbal and written
-
Understanding of ITIL and Safe frameworks. ITIL certified a plus.
Qualifications:
Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.
