Lumos is looking for a full-time OSP Project Coordinator! If you have experience as a Project Coordinator - particularly in construction environments - who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!
OSP Project Coordinators play an important role in the progress of multiple Outside Plan (OSP) construction projects: responsible for: the full lifecycle management and reporting of assigned projects, managing customer and community inquiries, providing 90-day schedule Estimated Completion Date (ECD), validating Smartsheets, and ensuring all invoices are properly routed and paid. OSP Project Coordinators rely on project management experience, an understanding of construction operations, budgeting, invoicing, and excellent communication skills to interface professionally and successfully with a variety of internal and external teams to help Lumos achieve exciting growth goals.
Company Summary
Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.
We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.
Our Mission and Values
At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.
We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.
Essential Functions
- Coordinates all project activities to track lifecycle, budget, and progress requirements to goal.
- Maintains project schedule and production tracker.
- Builds collaborative, respectful relationships with internal team and contractor partners to ensure the free flow of information needed for reports; builds trust to ensure a productive working relationship.
- Gathers the necessary data for all progress reporting and updates Smart Sheets daily.
- Delivers daily status to leadership via meetings and weekly reports to leadership and SVP.
- Ensures project schedule is always current; updates production tracker daily.
- Provides daily updates on construction status to include cabinet status and power tracking.
- Ensures all partners are aligned to the working schedule and meeting objectives.
- Ensure all invoices are tracked and paid on time in alignment with budges
- Interfaces with necessary internal team members to triage construction complaints within 24 hours, and completely resolve them within 7 days.
- Monitors Franchise Agreements to ensure adherence and prevent a lapse in agreement in partnership with necessary internal teams.
- Consistently flexes to manage competing priorities and interruptions due to requests from multiple external stakeholders, while maintaining momentum on critical priorities.
- Maintain Street Sheets from partners and ensure accuracy on a daily basis.
- Maintains Damage Report Tracker and provides weekly status on same to leadership.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities Required
- Demonstrated experience working with Microsoft Office, particularly Excel, and construction Smart Sheets is essential.
- Excellent interpersonal skills, as well as written and verbal communication skills.
- Able to successfully build and maintain relationships with internal stakeholders and contractor partners.
- Entrepreneurial: self-starter with the ability to keep pace with project requirements and flex based on competing priorities, while ensuring work resumes after triage.
- Strong analytical skills: the ability to gather and record data from a variety of sources and report on it.
Other Experience & Requirements
- 5+ years' Project Coordinator experience; preferably in construction.
- High school diploma or equivalent required; Bachelor's degree preferred.
- Proactive, independent, and ability to take initiative to keep on-task and on-target.
- Fiber or Telecom industry experience preferred.
Physical Requirements
- Constantly operates computer, keyboard, and related peripherals.
- Frequent sedentary periods using computer, keyboard, and other peripherals.
- Near-constant use of sight, speech, hearing, comprehension, and reasoning.
Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life's challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
