Top 1 Desk/night auditor Jobs in High Point Nc

Front Desk/Night Auditor - Hotel
Courtyard by Marriott High Point —High Point, NC
- $14 - $15 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Reliable transportation
- Health insurance
- Employee discount
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Front Desk/Night Auditor - Hotel
Courtyard by Marriott High Point —High Point, NC
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Offer guests assistance whenever possible.
$14 - $15 an hour
Quick Apply

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Front Desk/Night Auditor - Hotel

Courtyard by Marriott High Point -
High Point, NC

Quick Apply

Job Details

Full-time
$14 - $15 an hour

Benefits

Health insurance
Employee discount

Qualifications

Report preparation
Customer records maintenance
Hotel and accommodations payment processing
Cash amount verification
Hotel policy compliance
Maintaining an organized workspace
Night audit
Client inquiry handling
In-person customer service
Laundry drying
Answering guest questions
Credit card payment processing
Hotel public area cleaning
Hotel room assignment management
Check payment processing
Public safety procedures
Customer relationship management
Customer issue escalation
Stocking
Laundry washing
Laundry folding
Phone call management
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Hotel daily report preparation
Hotel safety procedures
Balancing end-of-day transactions
Entry level

Full Job Description

About Us:

We are the Courtyard by Marriott located in High Point NC

Responsibilities:

As a Front desk agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

The Front Desk Team assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need team members with an eye for cleanliness and attention to detail. Must be willing to help other departments as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.
Room Assignments, Changes, and Issues
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
- Facilitate the washing, drying, and folding of house laundry as required.
Guest Service
- Offer guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
- Any duties assigned by the Assistant General Manager and/or General Manager.

Requirements:

Must be dependable, honest, and respectful and be able to work in a fast-paced environment
Must be able to work weekdays, weekends (Saturday and Sunday), and holidays
Must have reliable transportation
Must be 18 years or older

Bonus Points:

Previous hotel experience is nice, but we are willing to train anyone with a great personality and willingness to learn

Perks:

We are NC family-owned and our management team is well established. Our company is opening hotels in Wilmington in the future so there may be opportunities to grow.
All employees are eligible for the Marriott Employee Discount program when traveling
Paid vacation time for part-time and full-time team members after one year.
Health Insurance available for full-time team members after the measurement period

Quick Apply

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