Top 7 Help desk manager Jobs in High Point Nc

Help Desk Technician
Computerway Food Systems —High Point, NC
- $50,000 - $55,000 a year
- Overnight shift
- Spanish
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Help Desk Services Analyst
City of Greensboro, NC —Greensboro, NC
- $54,102 - $96,814 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
4d
Service Desk Manager
Catapult —Greensboro, NC
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid parental leave
Quick Apply
6d
IT Manager I
Ross Stores —Sophia, NC
- Extended hours
- Computer science
- Computer Science
- 5 years
Student- IT Help Desk Associate
Salem Academy and College —Winston-Salem, NC
- Part-time
- Classroom
- Office
- University
Quick Apply
ITS Support Technician I
Forsyth Technical Community College —Winston-Salem, NC
- Part-time
- Classroom
- High school diploma or GED
- Driver's License
3d

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Help Desk Technician
Computerway Food Systems —High Point, NC
Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers,…
$50,000 - $55,000 a year
Quick Apply
Help Desk Services Analyst
City of Greensboro, NC —Greensboro, NC
This role serves as a primary point of contact for technology-related issues through the Help Desk application, walk-in support, telephone, and email.
$54,102 - $96,814 a year
4d

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IT Service Desk Manager
VoxTel Pro —Columbus, OH
The IT Service Desk Manager provides technical support to both internal and external customers through phone calls, website chats, emails, etc.
$52,750 - $56,000 a year
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12d
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

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help desk manager jobs near high point nc

Help Desk Technician

Computerway Food Systems -
High Point, NC

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Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Customer communication
Systems integration
Teamwork
Customer relationship building
Software troubleshooting
Linux support
Customer service
Client relationship development
SQL
Bachelor's degree
Attention to detail
Customer relationship management
Linux
RHEL
Time management
Help desk
Database software proficiency

Full Job Description

Company Overview:

Computerway Food Systems is located in High Point, NC. Incorporated in 1986, Computerway provides food manufacturing companies in the US, Canada and Latin America with overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants.

SUMMARY JOB DESCRIPTION:

The primary responsibility of the HelpDesk is technical support of Computerway systems. The proprietary systems involve production and inventory software controls, using multiple devices on multiple operating systems and platforms. The HelpDesk Technicians have to be familiar with all of the software applications, tools and the custom integration of specialized systems in each customer’s operations. Most support communication occurs via phone and email making strong communication skills a definite prerequisite. Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers, managers, or users). The CFS HelpDesk is 24x7, averages over 200 calls per month, and supports over 100 sites.

During times of low ticket volume, the HelpDesk is also responsible for quality control through testing software updates, fixes, and/or full development releases. Technicians must possess time management skills and be goal oriented in order to meet testing deadlines. This is not a remote position.

CORE RESPONSIBILITIES:

- Support customers via phone or email; connecting remotely to systems to identify, assess and/or fix issues.

- Develop and maintain effective relationships with customers and knowledge of their operations within high standards of customer service and professionalism.

- Software quality control testing; based on written specifications, configure test scenarios with detailed documentation of tests/results.

- Coordinate multiple activities and priorities with limited supervision.

- Assist with setting up and testing new systems and other special projects as needed.

- Provide quality results in a timely manner with organization and efficiency.

-Assist with setting up and configuring new systems (servers, PCs, scanners, etc.)

REQUIREMENTS :

- Bachelor’s Degree or equivalent

- Customer relations experience, 4+ years

- Proven effective communications, verbal and written; strong attention to detail

- Ability to present solutions and ideas in user-friendly, business-friendly and technical language

- Technical experience with databases, Linux, SQL

- Ability to learn quickly, adapt to steep learning curves and complex applications

- Highly self-motivated and directed, illustrating initiative, flexibility and enthusiasm

- Possess strong analytical, troubleshooting and problem solving skills in data related areas

- Must be able to alternate weekends (on-call rotation), schedule varies as needed – with limited, occasional travel (for training purposes)

-During training Technician will be required to work 1st shift. Upon completion, the Tech will transition to permanent shift.

-Fluency in Spanish – not required but highly desirable

COMPANY DETAILS:

We offer competitive wages, medical, dental, and 401K plans.

No phone calls please. See website for additional company information: www.mycfs.com.

Work Remotely

Weekend on-call support will be remote.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Education:

Bachelor's (Required)

Experience:

Help desk: 2 years (Required)
Command Line Troubleshooting: 1 year (Required)
SQL: 1 year (Required)
Linux: 1 year (Required)

Location:

High Point, NC 27262 (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

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help desk manager jobs in high point nc

Help Desk Technician

Help Desk Services Analyst

Service Desk Manager

IT Manager I

Student- IT Help Desk Associate

ITS Support Technician I

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