Department:
11903 High Point Medical Center - Food and Nutrition
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
this is a full time second shift position 11=to 7:30pm
Pay Range:
$18.85 - $28.30
essential functions of this position with or without reasonable accommodation. If I require accommodation in order to fulfill any or all of these essential functions, I will notify my manager immediately (or in the case of new employees, prior to employment). I understand that receipt of this job description does not imply nor create a promise of employment, nor does it create an employment contract of any kind. I furthermore understand that if hired, my employment relationship with High Point Regional Health is at will and may be terminated by myself or employer at any time with or without cause. The requirements listed above are representative of the knowledge, skills, education, certifications, licensure, experience, and/or ability required to perform the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or require that different tasks be performed when circumstances change in order to best suit the needs of the department and/or organization.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Builds and delivers food trays to patients, processes meal requests and diet orders through computer system, provides prompt and accurate service to customers using point of service operations. Interacts with patients, employees, medical staff and customers over the phone and in person. Builds nourishment orders and delivers to floor using hospital computer ordering system. Education Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma or GED General Studies Required Certifications and Licensures Credential Required/Preferred None N/A Experience # of Years Type of Experience Required/Preferred 2+ Food Service Preferred Additional Knowledge, Skills, and Abilities - Ability to read and follow written and oral instructions. - General knowledge of cleaning methods, food service equipment and food preparation and service. - Ability to perform moderately heavy physical labor - Ability to maintain and adhere to safety and sanitation standards particularly regarding: personal cleanliness, food preparation/holding/service and equipment. - Strong customer service and communication skills - Basic math/cash handling skills to add, subtract and make change. - Basic computer skills; ability to learn new computer software programs. - Ability to multi-task and problem solve to meet the needs of the customer. Job Specific Duties Food Preparation Assists with food preparation including: cold food production, baking and grill relief Transportation of Goods Transports items from storeroom to kitchen, from kitchen to retail and from cooking equipment to service equipment Tray Preparation Prepares trays for patients based on meal tickets and for retail customers as requested. Sanitation & Cleaning Cleans and sanitizes kitchen equipment, utensils and work areas, including dish room. Washes dishes by hand or by machine. Delivers/Returns Trays Delivers trays to patient?s room or nursing unit. Returns dirty trays from unit to dish room, maintaining separation of clean and dirty. Order Entry Enters patient diet orders and meal/snack orders into computer system. Assists patient with menu choices to meet diet restrictions Nourishment Delivery Organizes and delivers nourishment supplies to units as ordered. Cash Register Operation Accepts customer payments maintaining a balanced cash drawer. Balances receipts daily. Conflict Resolution Resolves concerns and complaints from customers or refers to supervisor as appropriate. Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior. Other Duties Performs other duties as assigned by management. UNC Health Care Employee Standards Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change. Workplace Requirements Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position). Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing). Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs). Physical and Behavioral Requirements - Physical requirements include frequent stooping, hearing, walking, kneeling, talking, pushing, pulling, lifting, constant standing, grasping, feeling, repetitive motion, and reaching. - Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects). - Visual acuity is required. - Ability to speak and hear is required to effectively communicate with patients, visitors, and staff. - Requires the successful completion of a pre-employment demands test. Occupational Exposure to Bloodborne Pathogens Yes or No: Yes National Patient Safety Goals Improve the accuracy of patient identification Improve the effectiveness of communication among caregivers Reduce the risk of health care-associated infections Consistently demonstrate appropriate hand hygiene techniques Core Values Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Compassion - Is sensitive to the feelings of others and is consistently kind and considerate. Genuinely cares about people and is available and ready to help. Shows sincere concern, empathy, sees the best in people, accepts differences and appreciates virtues. Integrity - Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Acts in ways that demonstrate personal honesty and serves as a positive example of why others should trust the motives of the organization. Standards of Behavior Respect: Maintain Patients' Privacy Professionalism: Take Ownership Safe and Healing Environment: Keep Noise Levels Down Customer Focus: Use the 10/5 Rule; Escort to Destination; Use Elevator Etiquette Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank) Employee Statement of Understanding I have read and understand the job description for my position. I also understand that I am responsible for meeting the standards of performance outlined in this job description as well as conducting myself in a manner supportive of the mission, vision, core values and Standards of Behavior of High Point Regional Health. I certify that I possess the physical and mental abilities to regularly attend work and fulfill the
