Top 505 Installation technician Jobs in Highland Heights, Oh

Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Quick Apply
8d
Training & Tech Support Technician
LayerZero Power Systems Inc —Aurora, OH
- $94,000 - $114,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
LEAD HVAC Installer
Comfort MD Inc. —Cleveland, OH
- $20 - $40 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Fuel card
- Health insurance
Quick Apply
2d
Access Control & Security Systems Installation Technician
DealPoint Merrrill —Cuyahoga County, OH
- $90,000 - $110,000 a year
- Overtime
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Lead Installation Technician
Diversified Fall Protection —Cleveland, OH
- $28 - $35 an hour
- Overtime
- Background check
- Microsoft Outlook
- Heavy lifting
- Disability insurance
- Health insurance
Quick Apply
16h
Security Installation and Service Technician
Zenith Systems —Bedford Heights, OH
- Full-time
- Background check
- Customer service
- Word processing
Quick Apply
8d
Slot Performance Technician
JACK Cleveland Casino —Cleveland, OH
- $20 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- English
Quick Apply
Lead Commercial HVAC Retrofit Technician
All Hours Mechanical LLC —Macedonia, OH
- $52 - $62 an hour
- Overtime
- Clean driving record
- Construction site
- 5 years
- Disability insurance
- Health insurance
Quick Apply
3d
Maintenance Technician/Carpenter, Facility Support
Compliant Healthcare Technologies LLC —Cleveland, OH
- $22 - $27 an hour
- Full-time
- Clean driving record
- Construction site
- Hospital
- Paid training
- Paid holidays
Quick Apply
Maintenance Technician, 3rd shift
Cabinetworks Group —Middlefield, OH
- Overtime
- 5 years
- Computer literacy
- High school diploma or GED
Quick Apply
Automotive Technician
Conrad’s Tire Express And Total Car Care —Rocky River, OH
- $20 - $45 an hour
- Full-time
- ASE Certification
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Brooklyn Heights, OH
- Overtime
- Background check
- Customer service
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Window Measurement Tech
Home Genius Exteriors West —Cleveland, OH
- From $65,000 a year
- Full-time
- Construction site
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician, 1st shift
Cabinetworks Group —Middlefield, OH
- 12 hour shift
- 5 years
- Computer literacy
- High school diploma or GED
Quick Apply
Automation Technician, Auxiliary Conveying Eq
Mold-Rite Plastics —Twinsburg, OH
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
Quick Apply
HVAC Residential Install or Service Technician
Burrier Service Company LLC —Mentor, OH
- $18 - $34 an hour
- Overtime
- Pass drug screening
- Mid-level
- Residential
- Health insurance
- 401(k)
Quick Apply
HVAC Commercial Technician
Comfort Control Systems —North Royalton, OH
- Full-time
- Background check
- Driver's License
- HVAC
- Paid holidays
- Health insurance
Quick Apply
Apartment Maintenance Technician
Confidential —Lakewood, OH
- Full-time
- Mid-level
- Apartments
- Disability insurance
- Health insurance
Quick Apply
9d
Field Service Technician
Coric Industries LLC —Mentor, OH
- $25 - $40 an hour
- 8 hour shift
- Clean driving record
- Heavy lifting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Light Commercial HVAC/R Service Technician
Loomis Companies LLC —Euclid, OH
- $32 - $37 an hour
- Overtime
- Background check
- Clean driving record
- OSHA
- Paid holidays
- Health insurance
Quick Apply

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installation technician jobs near highland heights, oh

Help Desk Technician (Level 1)

Integra Testing Services
Mentor, OH

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
8 days ago

Qualifications

Windows
Incident Escalation
Printer (troubleshooting support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Desktop administration
Escalation handling
Peripheral hardware support

Full Job Description

Position Summary

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.

Key Responsibilities

End-User and Desktop Support

Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Assist with basic workstation setup, software installation, and device configuration
Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support

Perform password resets and assist users with MFA enrollment and sign-in issues
Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
Support onboarding and offboarding activities, including equipment setup and account activation
Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation

Log, categorize, and track all support requests in the IT service management (ITSM) platform
Follow standard operating procedures and knowledge base articles to resolve recurring issues
Keep users informed of ticket status and expected resolution timelines
Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support

Prepare, image, and deploy workstations and peripherals for new and existing users
Track hardware assets and assist with inventory and basic stock management
Support conference room AV setup and basic connectivity issues

Required Qualifications

1–2 years of help desk, customer service, or IT support experience
Basic understanding of Windows 10/11 and Microsoft 365 applications
Familiarity with common desktop hardware, printers, and peripherals
Strong customer-service orientation with clear written and verbal communication skills
Ability to follow documented procedures and escalate issues appropriately
High school diploma or equivalent experience

Preferred Qualifications

Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
Experience supporting remote and hybrid users
Prior IT internship, technical lab, or home-lab experience

Core Competencies

Friendly, patient, customer-focused attitude
Eagerness to learn and develop technical skills
Strong organizational skills and consistent follow-through
Ability to explain technical steps in clear, plain language
Dependable team player

Quick Apply

Refine Your Search

installation technician jobs in highland heights, oh

Help Desk Technician (Level 1)

Training & Tech Support Technician

LEAD HVAC Installer

Access Control & Security Systems Installation Technician

Lead Installation Technician

Security Installation and Service Technician

Slot Performance Technician

Lead Commercial HVAC Retrofit Technician

Maintenance Technician/Carpenter, Facility Support

Maintenance Technician, 3rd shift

Automotive Technician

Lead Service Technician (Levels II, III)

Window Measurement Tech

Maintenance Technician, 1st shift

Automation Technician, Auxiliary Conveying Eq

HVAC Residential Install or Service Technician

HVAC Commercial Technician

Apartment Maintenance Technician

Field Service Technician

Light Commercial HVAC/R Service Technician

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