Top 184 Customer success manager Jobs in Highland Park, Il

Strategic Account Manager
C.H. Robinson —Chicago, IL
- $89,100 - $140,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Sr. Customer Success Manager - Central
Axon —Chicago, IL
- $86,250 - $138,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
SMB, Customer Success Manager
DoorDash USA —Chicago, IL
- $63,680 - $93,600 a year
- Mid-level
- Military encouraged
- Fair chance
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
HealthJoy —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Data analysis skills
- Travel
- Contracts
- Paid parental leave
- Health savings account
Quick Apply
3d
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
Quick Apply
4d
Customer Success Manager, Mid-Market Accounts
Motus —Chicago, IL
- $75,000 - $85,000 a year
- Remote
- Mid-level
- Microsoft Office
- Presentation skills
- Health savings account
- AD&D insurance
Quick Apply
1d
Senior Customer Success Manager
Supermetrics —Chicago, IL
- $80,000 - $125,000 a year
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
Manager, Customer Success - Enterprise Accounts
Motus —Chicago, IL
- $115,000 - $125,000 a year
- Remote
- Research
- Analysis skills
- Mentoring
- Health savings account
- AD&D insurance
Quick Apply
Customer Success Lead
Notable —Chicago, IL
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Senior Customer Success Manager I
Pacvue —Chicago, IL
- $110,000 - $120,000 a year
- Remote
- 6 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
11d
Senior Customer Success Manager
Ripple —Chicago, IL
- $168,000 - $205,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick Apply
14d
Customer Success Manager
DomainTools —Chicago, IL
- $150,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Renterra —Chicago, IL
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Senior Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, Scale
Intercom —Chicago, IL
- $135,300 - $161,550 a year
- Hybrid work
- Office
- 3 years
- Continuous improvement
- Paid parental leave
- Health insurance
Client Success Manager
ProPayHR —Evanston, IL
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Manager, Enterprise
G2 —Chicago, IL
- $125,000 - $150,000 a year
- Full-time
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Parental leave
6d
Technical Customer Success Manager
Inriver —Chicago, IL
- $120,000 - $160,000 a year
- Computer Science
- English
- Mid-level
Quick Apply
Customer Success Manager
Built In —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Organizational skills
- Leadership
Senior Customer Success Manager
Karbon —Chicago, IL
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply

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Strategic Account Manager

C.H. Robinson -
Chicago, IL

Apply Now

Job Details

Full-time
$89,100 - $140,800 a year

Benefits

Paid parental leave
Health savings account
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
401(k) 6% Match
Vision insurance
401(k) matching
Volunteer time off
Life insurance
Prescription drug insurance

Qualifications

Customer communication
Bachelor's degree

Full Job Description

C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains.

This is a hybrid position with 4 days in office in Chicago.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Grow Profitably:

Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)
Global account P&L / Financial management, including expense management
Maintain monthly revenue projections and accurate resource allocation
Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

Champion the enterprise technical and operational capabilities to customer goals and requirements
Manage customer expectations and requirements and plan desired outcomes aligned with strategy
Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
Advocate and utilize the enterprise project-based delivery model

Customer Relationships:

Align internal and external business functions across all global regions to support long term strategic plan
Develop initiatives and manage projects to support customer value proposition
Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
Drive the holistic plan to ensure operational excellence and serve as an escalation point
Align with customer on business management processes and planning cycles
Understand industry and market trends and apply to customer strategy and business reviews
Stay informed of changes within customer business through regular customer communication

Talent:

Provide guidance and mentoring to the Service Delivery teams
Promote a collaborative culture within the team
Foster a mindset of growth and continuous improvement

QUALIFICATIONS

Required:

Bachelor’s degree from accredited college or university
Minimum 4 years of related industry experience
Ability to travel up to 25% (domestically and internationally)

Preferred:

Advanced proficiency in Microsoft Office Suite of programs
Knowledge of Supply Chain and/or Logistics industry
Presentation experience with internal and external key decision makers
Demonstrated experience in consultative and strategic sales
Ability and desire to work in a fast-paced environment
Strong negotiation and conflict resolution skills
Advanced written and verbal communication skills
Demonstrates skill of managing internal and external customer expectations
Proven ability to build, lead, and foster a team-oriented environment
Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$89,100.00 - $140,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Apply Now

Refine Your Search

customer success manager jobs in highland park, il

Strategic Account Manager

Sr. Customer Success Manager - Central

SMB, Customer Success Manager

Customer Success Manager

Customer Success Manager (Remote)

Customer Success Manager, Mid-Market Accounts

Senior Customer Success Manager

Manager, Customer Success - Enterprise Accounts

Customer Success Lead

Senior Customer Success Manager I

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager, Scale

Client Success Manager

Customer Success Manager, Enterprise

Technical Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

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