Top 817 Service manager Jobs in Highland Park, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Service Manager
Rohrman Automotive Group —Chicago, IL
- $100,000 - $300,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid parental leave
- Paid holidays
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Service Center Manager
Highway Transport —Chicago, IL
- $85,500 - $120,000 a year
- Weekends as needed
- Customer service
- Maintenance
- Mid-level
- Wellness program
- Paid parental leave
Service Manager
Berman Kia —Lincolnwood, IL
- $125,000 - $150,000 a year
- Full-time
- Background check
- Dealership
- Mid-level
- Disability insurance
- Health insurance
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2d
Customer Service Manager, Cargo Services
American Airlines —Chicago, IL
- $75,000 - $83,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Automotive Service Manager
Elmhurst Acura Kia —Elmhurst, IL
- $120,000 - $160,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Health insurance
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Hotel Guest Service Manager
Renaissance Chicago —Glenview, IL
- $70,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
- Paid training
- Dental insurance
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Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Customer Service Supervisor
AbbVie —North Chicago, IL
- $84,500 - $162,000 a year
- Full-time
- Hybrid work
- 5 years
- English
- Mid-level
- Paid holidays
- Health insurance
2d
Regional Service Manager, Central Region
Lucid Motors —Chicago, IL
- $135,000 - $198,000 a year
- Weekends as needed
- Sales
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
2d
Service Manager
Berman Star Nissan —Niles, IL
- $125,000 - $150,000 a year
- Full-time
- Background check
- Dealership
- Mid-level
- Disability insurance
- Health insurance
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2d
Field Service Manager - Food Processing
Cozzini LLC —Elk Grove Village, IL
- $110,000 - $150,000 a year
- Full-time
- Spanish
- Up to 50% travel
- 5 years
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5h
SERVICE DRIVE MANAGER- AutoNation Toyota Libertyville
AutoNation —Libertyville, IL
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Manager, Semi Service
Tesla —Chicago, IL
- Full-time
- Driver's License
- Continuous improvement
- Travel
- Commuter assistance
- Health savings account
Help Desk Manager
Consumers Credit Union, Illinois —Lake Forest, IL
- $78,198 - $125,114 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Disability insurance
- Dental insurance
Automotive Service Manager
Murgado Automotive Group —Barrington, IL
- $200,000 - $300,000 a year
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
7d
ITSM Service Excellence Leader
Northern Trust Corp. —Chicago, IL
- $137,400 - $240,400 a year
- Full-time
- Mentoring
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Service Advisor/Express Manager
McGrath Evanston Subaru —Skokie, IL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Driver's License
- Leadership
- Paid training
- Health insurance
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Group Lead, Customer Service Distribution
AbbVie —Waukegan, IL
- $75,000 - $142,500 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Manager, IT Service Management
IDEX Service Corp. —Northbrook, IL
- $112,700 - $169,100 a year
- Online Application
- Remote
- PMP
- 5 years
- Senior level
- Health insurance
- Paid time off

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service manager jobs near highland park, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service manager jobs in highland park, il

Customer Service Lead

Service Manager

Service Center Manager

Service Manager

Customer Service Manager, Cargo Services

Automotive Service Manager

Hotel Guest Service Manager

Customer Service Manager

Customer Service Supervisor

Regional Service Manager, Central Region

Service Manager

Field Service Manager - Food Processing

SERVICE DRIVE MANAGER- AutoNation Toyota Libertyville

Manager, Semi Service

Help Desk Manager

Automotive Service Manager

ITSM Service Excellence Leader

Service Advisor/Express Manager

Group Lead, Customer Service Distribution

Manager, IT Service Management

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