Top 1 Reservationist Jobs in Highlands, Nc

Maitre D
OLD EDWARDS HOSPITALITY GROUP LLC —Highlands, NC
- Weekends as needed
- English
- Mid-level
- Ability to climb stairs
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Maitre D
OLD EDWARDS HOSPITALITY GROUP LLC —Highlands, NC
Oversee all holiday booking and table layouts with the reservations team to ensure guest reservations and revenue. Advise guests on menu and beverage choices.
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Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
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Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
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Maitre D

OLD EDWARDS HOSPITALITY GROUP LLC -
Highlands, NC

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Job Details

Full-time

Qualifications

Customer communication
Confidential information handling
Wine knowledge
Team supervision
English
High school diploma or GED
Hotel and accommodations guest complaints handling
Guest rapport building
Managing food service teams
General management
Customer complaint resolution

Full Job Description

The Maître D’ oversees all aspects of the restaurant and all its services. This includes set-up of each meal period, service of outlets while focusing on detail, quality, and customer service. The Maître D’ is also responsible for all aspects of supervision of restaurant staff including hiring, training, coaching, disciplining, and reviewing performance of the staff on a daily/weekly/monthly/annual basis.

Responsibilities

Ensure guests have a satisfactory dining experience
Ensure reservation and confirmation standards are adhered to
Follow up on VIP arrival lists
Meet with the Reservations Manager to cross reference OpenTable and SMS
Cross reference comment cards with OpenTable, inputting any necessary information into the guest’s profile
Greet and escort guests with a professional and positive attitude
Show guests to tables during breakfast, lunch, and dinner service
Oversee the flow of guests within the restaurant
Supervise and coordinate daily operation of the F&B outlets, including preparation and service of all meal periods
Liaise between kitchen staff, floor staff and management staff effectively
Complete weekly schedules, staffing as necessary to ensure adequate and consistent levels of service
Maintain ambience of the restaurant-lighting, music, cleanliness, hygiene
Inspect table, place settings, including table linen, China, glass, silverware and condiments for correct placement and ensure that each element is clean, undamaged and attractive. Attention to detail is essential
Oversee and proactively deal with guest queries and complaints
Advise guests on menu and beverage choices
Check, oversee and manage guest special occasion arrangements for birthdays, anniversaries, weddings, honeymoons, etc.
Maintain guest notes in OpenTable, ensuring they are accurate and up to date
Promote special in-house events
Establish and maintain standards to ensure the billing of guests is accurate
Establish and maintain standardized protocols to ensure the guest experience is a memorable one
Order menus with the Marketing department following proper SOP for changes
Ensure our menu pars are at an appropriate level
Adjust OpenTable confirmations and table plans as required
Oversee all holiday booking and table layouts with the reservations team to ensure guest reservations and revenue
Ensure all meal periods are set and staff are prepared and organized before the required time of the meal period
Consult with the Restaurant Operations Manager in reference to operational challenges you may face
Develop and maintain all department control procedures
Develop and maintain the department’s training manual
Develop and maintain the department’s image
Motivate staff members
Adhere to checklists/procedures for the restaurant
Adhere to Relais & Chateaux standard operating procedures that are implemented
Manage staff training and development
Maître D’ has the authority to coach, promote, transfer, counsel or discipline subordinate employees or recommend such actions
Job Titles That Report to the Maître D’: Host, Server, Server Assistant, Reservationists
Due to the nature of this position, confidentiality is required at all times
Other duties and responsibilities may be assigned at the discretion of the Restaurant Manager

A degree in hospitality or business management is an asset but not required. A secondary diploma is required. Previous supervisory experience is required. Knowledge of food and beverage operations and preparation is required with a good focus on wine.
The ability to work well with a large group of people in a team environment. Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Must maintain composure and objectivity under pressure. Ability to work a flexible schedule including nights, days, weekends and holidays.
Excellent communication and guest relation skills in English. Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is also regularly required to stand, walk the property, climb stairs, and sit for periods of time. The employee must occasionally lift and/or move up to 50 pounds.
Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music.

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reservationist jobs in highlands, nc

Maitre D

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