Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
The Director of Security & Safety is responsible for leading all hotel safety and security programs to ensure a secure, welcoming, and well-managed environment for guests, team members, and visitors. Reporting to the General Manager or Director of Rooms, this role provides strategic oversight of security operations, risk management, regulatory compliance, emergency preparedness, and team leadership across the property.
Leadership and Operational Responsibilities
This position leads and develops Security Supervisors and Security Officers, overseeing recruitment, selection, coaching, performance management, and daily operational effectiveness. The Director ensures that security logs, reports, and documentation are accurate and complete, while maintaining high standards of professionalism, accountability, and guest service throughout the department.
Safety, Compliance, and Risk Management
A central responsibility of the role is promoting a culture of safety. The Director supports OSHA compliance, identifies and mitigates workplace hazards, develops safety initiatives, and coordinates training programs that strengthen awareness and preparedness. The role also oversees fire life safety programs, CPR certification efforts, workplace violence prevention training, and other corporate-required programs.
Investigations and Incident Response
The Director leads investigations involving accidents, theft, property loss, and other unlawful or disruptive activities. This includes gathering information, documenting findings, coordinating with management and law enforcement when appropriate, and recommending corrective actions to reduce future risk.
Administrative and Financial Oversight
The role includes responsibility for department scheduling, payroll approval, forecasting, and preparation of corporate property loss reports. The Director also manages the Lost and Found program and supports the resolution of guest concerns and security-related incidents.
Property Security and Collaboration
Regular property inspections and patrols are conducted to verify that all areas remain safe and secure. The Director works closely with hotel leadership, convention and catering teams, outside agencies, and law enforcement partners to ensure security considerations are integrated into hotel operations and special events.
Supportive Responsibilities
Additional duties may include serving in the Manager-on-Duty rotation, overseeing security escorts, maintaining departmental equipment and uniforms, managing security technology systems and databases, updating departmental procedures, and participating in hotel meetings and cross-functional initiatives.
Candidates should possess a high school diploma, with a related four-year degree preferred. Significant leadership and supervisory experience is required, along with five or more years of security or related experience. Strong customer service skills, proficiency with Windows-based software, sound judgment, and effective communication abilities are essential.
Physical and Work Environment Requirements
The position requires frequent walking, climbing stairs, sitting, communication, and observation. Occasional bending, stooping, reaching, and grasping may be required, along with occasional lifting of up to 50 pounds. Because hotel operations function 24 hours a day, seven days a week, schedule flexibility and responsiveness to operational needs are critical.
Direct reports may include the Assistant Director of Safety & Security, Security Officers, Lost and Found Officers, Dispatchers, and Security Supervisors.
What are we looking for?
High School diploma required
Valid Drivers License in good standing required
Related college degree preferred
Management experience required
5+ years of security or related experience required
Hospitality experience strongly preferred
Compensation:
$70,000
$80,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
