Top 118 Guest service agent Jobs in Highwood, Il

Front Desk Agent
Deer Path Inn —Lake Forest, IL
- $18 - $20 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Front Desk Agent
Crescent Hotels & Resorts LLC —Deerfield, IL
- $18 an hour
- Weekends as needed
- English
- Research
- Hotel
- Tuition reimbursement
- 401(k) matching
Quick Apply
2d
Part-Time Front Desk Agent
Crescent Hotels & Resorts LLC —Deerfield, IL
- $18 an hour
- Part-time
- English
- Hotel
- Math
- Tuition reimbursement
- 401(k) matching
Quick Apply
Guest Services Representative - Sheraton Hotel, Northbrook, IL
Hotel Equities —Northbrook, IL
- $18 - $20 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Sofitel Chicago Magnificent Mile - Guest Service Agent
REMINGTON CHICAGO EMPLOYERS —Chicago, IL
- $26.93 an hour
- Hotel
- US work authorization
- Communication skills
- Paid jury duty
- Commuter assistance
Quick Apply
2d
Concierge Guest Services
Kimpton Hotels & Restaurants —Chicago, IL
- $25 an hour
- Weekends as needed
- Research
- Hotel
- High school diploma or GED
Quick Apply
Front Office Agent (Part-Time)
Loews Chicago O'Hare —Rosemont, IL
- $22.85 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
11d
Front Desk Agent
Pyramid Global Hospitality —Chicago, IL
- $26.93 an hour
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Supervisor
Chicago Marriott Suites Deerfield —Deerfield, IL
- $23 an hour
- Mid-level
- Hotel
- 1 year
- Tuition reimbursement
- 401(k) matching
Quick Apply
9d
Front Desk Agent
White Lodging Services Corporation —Chicago, IL
- $27.00 - $27.25 an hour
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply
11d
Front Desk Agent
MCR Hotels —Rosemont, IL
- $21.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Budtender
Ivy Hall —Waukegan, IL
- $18 - $20 an hour
- Part-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
Guest Relations Agent - The Ritz-Carlton
Sage Hospitality —Chicago, IL
- $24 - $26 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Disability insurance
14d
Guest Service Agent
Crescent Hotels & Resorts LLC —Evanston, IL
- $20 an hour
- Weekends as needed
- Research
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
8d
Front Desk Agent
Residence Inn Ohare/Rosemont —Rosemont, IL
- $17 - $18 an hour
- Computer literacy
- Residential
- Hotel
Hotel Front Desk Agent
LondonHouse Chicago —Chicago, IL
- From $24.75 an hour
- Overtime
- CPR Certification
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $30 an hour
- Part-time
- CPR Certification
- Writing skills
- Hotel
Quick Apply
Experienced Front Desk Agent
LA QUINTA INN & SUITES BANNOCKBURN-DEERFIELD —Bannockburn, IL
- $16 - $17 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Paid time off
- Flexible schedule
Quick Apply
Front Desk Agent
Millennium Hotels and Resorts —Chicago, IL
- $24 - $26 a year
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
- Health savings account
- Health insurance
Quick Apply
Sofitel Chicago Magnificent Mile - Guest Service Agent
Remington Hospitality —Chicago, IL
- $26.93 an hour
- Full-time
- Hotel
- US work authorization
- Communication skills
- Paid jury duty
- Commuter assistance
2d

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Front Desk Agent

Deer Path Inn -
Lake Forest, IL

Apply Now

Job Details

Part-time
$18 - $20 an hour

Qualifications

Property management tools
Answering guest questions
English
High school diploma or GED
Computer skills
Telephone systems

Full Job Description

Pay is between $18 and $20 an hour based on experience.

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
Follow established key control policy.
Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
Ensure proper credit policies are followed and verify credit limit report.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and six months to one year related experience and/or training.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Brand: Deer Path Inn
Address: 255 East Illinois Rd Lake Forest, IL - 60045
Property Description: Deer Path Inn
Property Number: 7220

Apply Now

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