Top 81 Customer service manager Jobs in Hilliard, Oh

Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Manager, Customer Service
Safecor Health —Columbus, OH
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
23h
Client Service Manager
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
- Paid holidays
- 401(k)
Quick Apply
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Customer Care Area Manager
Arbor Homes —Worthington, OH
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
5d
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Senior Director, Customer Success (RapidScale)
Cox Communications —Columbus, OH
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
10d
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Client Service Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
Quick Apply
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Multinational Network Manager
The Hartford —Columbus, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Columbus, OH
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Service Manager
Feldman Automotive —Columbus, OH
- 5 years
- Mentoring
- Senior level
Quick Apply
Customer Care Manager
M/I Homes —Columbus, OH
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
Quick Apply
Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Sr Mgr, Support (CVR)
CDK Global —Columbus, OH
- $120,000 - $130,000 a year
- Full-time
- 8 years
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager - Engineering Services & Platforms (ESP)
JPMorganChase —Columbus, OH
- $118,750 - $187,500 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- Health insurance
- Tuition reimbursement
3d

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Director, Customer Relations

4 Over llc -
Columbus, OH

Apply Now

Job Details

Full-time
$140,000 - $170,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Customer relationship building
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Employee relationship building
Frontline customer support management
Change management
Managing clients in a customer support role
Team development
Data analytics
Leading team collaboration initiatives
CRM system proficiency
Process improvement planning
Business operations
Cross-functional communication
Team building

Full Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees.

SUMMARY:

We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer experience both during and post purchase, while driving initiatives that improve customer satisfaction, retention, operational efficiency, long-term customer value, and supporting company growth. Reporting to the VP, eCommerce and Customer Experience, this role is responsible for ensuring every customer interaction reflects our commitment to service excellence.

Salary Range: $140,000 - $170,000 annually.

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

DUTIES AND RESPONSIBILITIES

Leadership & Team Development

Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering a high-performing, customer-first culture.
Build scalable organizational structures, processes, and development plans to support future growth.
Coach leaders through performance management, career development, and succession planning.
Create an environment focused on accountability, collaboration, and continuous improvement.

Customer Experience

Champion the voice of the customer across the organization and drive initiatives that improve customer satisfaction and loyalty.
Establish customer experience standards and ensure consistent service delivery across multiple locations.
Oversee customer escalations, identify root causes, and implement long-term solutions.
Continuously evaluate customer touchpoints and recommend improvements that enhance the overall customer journey.

Operational Excellence

Lead continuous improvement initiatives to streamline workflows, increase efficiency, and improve service levels.
Develop standardized processes and best practices that create consistency across teams and locations.
Drive operational excellence through process optimization and performance management.

Performance & Analytics

Establish, monitor, and analyze KPIs related to customer satisfaction, response times, service quality, productivity, and team performance.
Utilize customer feedback and operational data to identify trends, recommend improvements, and drive business decisions.
Develop executive-level reporting that provides meaningful insights into customer experience and departmental performance.
Manage forecasting, staffing, and resource planning to support business needs.

Strategic Leadership

Provide strategic recommendations that support organizational growth and customer success.
This role partners closely with Operations, Sales, Marketing, Production, and other cross-functional teams to identify opportunities and deliver an exceptional customer experience while building scalable processes that support a growing organization.
Stay current on industry trends, emerging technologies, and customer experience best practices to continuously evolve the customer care function.

EXPERIENCE AND QUALIFICATIONS

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

- Bachelor's degree or equivalent combination of education and experience.
- 10+ years of progressive leadership experience in Customer Service, Customer Experience, or Operations.
- 5+ years leading large, multi-site customer service organizations.
- Proven success building, developing, and leading high-performing customer service teams.
- Demonstrated experience improving customer satisfaction, service delivery, and operational performance.
- Strong background in process improvement, change management, and continuous improvement initiatives.
- Experience utilizing KPIs, analytics, and customer insights to drive business decisions.
- Proficiency with CRM platforms and customer service technologies
- Excellent communication, leadership, coaching, and relationship-building skills.
- Experience managing budgets, forecasting, and workforce planning is preferred.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Passionate about delivering exceptional customer experiences.
- Strategic thinker with a hands-on leadership style.
- Collaborative leader who builds strong cross-functional relationships.
- Data-driven with a continuous improvement mindset.
- Comfortable leading through change in a fast-paced, growth-oriented environment.
- Skilled at developing people, coaching leaders, and building engaged, high-performing teams.
- Customer-focused with a strong operational mindset and a commitment to excellence.

4OVER COMPANY HISTORY

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

New employees are eligible to enroll the first of the month, following 1 month of employment
Semi-annual open enrollment (January 1st and July 1st)
Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
Immediate Vesting

Holidays and PTO

9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.

Apply Now

Refine Your Search

customer service manager jobs in hilliard, oh

Director, Customer Relations

Manager, Customer Service

Client Service Manager

Document Services Center Supervisor

Customer Care Area Manager

Styling Team Manager (Remote)

Supervisor, IT Service Center

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Customer Experience & Service Transformation Advisory Manager

Senior Director, Customer Success (RapidScale)

Sr. Client Manager - Employee Benefits

Client Service Lead

Customer Care Manager

Multinational Network Manager

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Service Manager

Customer Care Manager

Customer Care Manager

Sr Mgr, Support (CVR)

Customer Success Manager - Engineering Services & Platforms (ESP)

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