Top 1621 Customer service supervisor Jobs in Hilliard, Oh

Experience Manager
Donaldson Plastic Surgery, LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Customer Service Representative
Caliber —Dublin, OH
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Supervisor, Transportation
Mclane Company, Inc. —Lockbourne, OH
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Profit sharing
- Health savings account
Warehouse Supervisor
Ace Hardware Corporation —West Jefferson, OH
- $70,000 - $82,600 a year
- Full-time
- Microsoft Outlook
- 5 years
- Word processing
- Paid holidays
- Disability insurance
12d
Supervisor, Distribution
Mclane Company, Inc. —Lockbourne, OH
- $68,000 - $90,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Profit sharing
- Health savings account
13d
Team Manager
Louis Vuitton —Columbus, OH
- $80,000 - $95,000 a year
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
5d
Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Upper Arlington, OH
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Customer Service Support Representative - Microbiology - On-Site
Labcorp —Dublin, OH
- $18.50 - $25.00 an hour
- Overtime
- Spanish
- HIPAA
- Research
- Employee stock purchase plan
- Disability insurance
Night Shift Supervisor
Sonoco Metal Packaging, LLC —Columbus, OH
- $93,600 - $105,300 a year
- Overtime
- Computer literacy
- Basic math
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3d
Customer Success Manager (CSM)
Sproutward —Dublin, OH
- Email
- Remote
- Mid-level
- Bachelor's degree
- 1 year
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Call Center Representative
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
- $19 - $20 an hour
- Full-time
- Background check
- Pass drug screening
- 1 year
Quick Apply
Customer Service/Sales
Home Depot —Hilliard, OH
- Entry level
Operations Supervisor - Curascript - Onsite
The Cigna Group —Grove City, OH
- $56,200 - $93,600 a year
- Online Application
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
13d
Manager, Editor, Government and Public Services (GPS)
Deloitte —Columbus, OH
- $88,600 - $163,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Shift Supervisor
CVS Health —Hilliard, OH
- $16 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
5d
Styling Team Manager (Remote)
Short Story —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Department Supervisor
Home Depot —Hilliard, OH
- Merchandising
- Mid-level
National Customer Service Specialist (Monday - Friday 9:00AM - 5:00PM)
STG Intermodal Inc —Dublin, OH
- Monday to Friday
- Mid-level
- High school diploma or GED
- Communication skills
5d

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Experience Manager

Donaldson Plastic Surgery, LLC
Dublin, OH

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

EXPERIENCE MANAGER

About Donaldson Health
Donaldson Health (“Donaldson”) provides surgical, non-surgical and wellness treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of wellness and appearance — not a spa, and not a stuffy doctor’s office.

We keep it real. We resemble our patients who are smart, active and down-to-earth, with families, hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. Because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.

Donaldson Core Values

Be The Highlight of Someone’s Day – Our patients come to us vulnerable, but not weak. We eradicate intimidation and offer radical acceptance.

Exude Confidence - We find answers. We offer support and encouragement through scary the scary and unknown. We know our patients are going to LOVE IT.

REALLY Care - We don’t fake interactions. We make the extra phone call and say the extra thank you. We humbly serve.

Think Clearly and Wisely – We do what is right for the patient and we know why we do what we do. We make independent decisions with the patient’s satisfaction and safety in mind.

Scrub in and Serve - Job descriptions define core responsibilities, and we believe it is our collective responsibility to step up and support each other when needed.

Experience Manager Overview
The Experience Manager at Donaldson has the important responsibility of providing the highest level of patient experience, ensuring the Donaldson standard is unmatched by any other. As the first point of contact for office visitors, the Experience Manager sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice. A Donaldson Experience Manager also oversees the assigned general office operations, manages in-person transactions, rewarding and redeeming patient points, provides guidance to Experience Team Members, and actively assists in the development and implementation of Experience Team protocols.

Core Responsibilities of the Experience Manager

Act as location manager, taking responsibility for all activities occurring in the space with a focus on upholding Core Values.
“Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
Properly document patient charting with prompt scanning and noting.
Accurately manage assigned inventory
Coordinate shipping and tracking of patient orders, Lab draw processing, and supply deliveries.
Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
Manage office cleanliness and maintenance, providing prompt and clear communication to external vendors and internal stakeholders for all findings.
Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance team.
Advocate for patient needs and act as Patient liaison across all teams
Support Communication Center to rapidly respond to all patient inquiries.

Additional Responsibilities of the Experience Manager

Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
Work with the Operations Manager to develop and implement Experience Team protocols
Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
Participate in brand marketing efforts and recruitment effort
Scrub in and serve when possible; remove barriers for team members that may
Communicate to leadership any opportunities for improvement
Ensure confidentiality of patient information.
Other duties as assigned

Desired Experience and Education

4-year degree in retail, hospitality, or related field required.
2-5 years industry experience
Demonstrated strong written communication skills.
Demonstrated superb customer service skills in a high-touch environment.

FLSA STATUS: Full-time, exempt employee.
LOCATION: Based in Columbus, OH at corporate office
TRAVEL: Less than 10%
REPORTS TO: Operations Manager
DIRECT REPORTS: N/A

Apply Now

Refine Your Search

customer service supervisor jobs in hilliard, oh

Experience Manager

Customer Service Representative

Supervisor, Transportation

Warehouse Supervisor

Supervisor, Distribution

Team Manager

Customer Success Manager

Customer Service & E-Commerce Supervisor - Full Time

Customer Service Support Representative - Microbiology - On-Site

Night Shift Supervisor

Customer Success Manager (CSM)

Supervisor, IT Service Center

Call Center Representative

Customer Service/Sales

Operations Supervisor - Curascript - Onsite

Manager, Editor, Government and Public Services (GPS)

Shift Supervisor

Styling Team Manager (Remote)

Department Supervisor

National Customer Service Specialist (Monday - Friday 9:00AM - 5:00PM)

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