We’re Looking for an Exceptional Dental Office Manager
Inspire Dental is looking for a driven, highly organized Dental Office Manager who can lead people, drive performance, and take full ownership of the office.
This is not a position for someone who simply maintains the schedule, answers questions, and keeps the office afloat. We’re looking for a modern dental leader who sees what needs to happen, creates a plan, and follows it through to completion.
You understand that an excellent dental office is both a healthcare practice and a business. You know how to coach a team, improve treatment acceptance, strengthen collections, manage insurance and A/R, and create an exceptional patient experience.
You’re also digitally fearless. You welcome AI, automation, dashboards, and new systems because you know the right technology can make a great team even better.
If you’re energized by growth, accountability, organization, and measurable results, this may be the opportunity you’ve been looking for.
What You’ll Own
Leadership and Team Performance
- Lead the daily operations of the office with confidence, consistency, and urgency
- Create a positive, accountable, high-performance team culture
- Lead morning huddles and ensure the team is prepared for the day
- Coach team members in communication, patient experience, sales, and follow-through
- Set clear expectations and address performance concerns directly
- Conduct regular one-on-one meetings, provide feedback, and support employee development
- Coordinate onboarding, training, and ongoing competency
- Ensure policies, workflows, and checklists are followed consistently
- Recognize strong performance while holding the team accountable when standards aren’t met
Sales and Practice Growth
- Drive treatment acceptance and help patients move confidently forward with care
- Coach the team on presenting value, discussing finances, and overcoming patient concerns
- Monitor presented treatment, accepted treatment, unscheduled treatment, and follow-up
- Ensure every patient receives timely and consistent follow-up
- Improve new-patient conversion, schedule utilization, reactivation, retention, and referrals
- Identify missed opportunities and take action before they become lost revenue
- Support practice growth without sacrificing the patient experience
Insurance, Collections, and Accounts Receivable
- Maintain strong working knowledge of dental insurance, claims, adjustments, denials, and benefits
- Monitor insurance and patient A/R, including aging trends and balances over 90 days
- Ensure claims, attachments, narratives, and supporting documentation are accurate
- Oversee insurance follow-up and hold outside billing partners accountable
- Review payment posting, adjustments, outstanding claims, patient balances, and payment requests
- Identify recurring breakdowns and correct the underlying process
- Ensure patient accounts are documented accurately and consistently
- Protect collections while maintaining a respectful, solutions-focused patient experience
Scheduling and Operational Excellence
- Maintain a productive, intentional schedule for doctors and hygiene
- Monitor open time, provider capacity, production goals, and scheduling opportunities
- Ensure the team responds quickly to cancellations and schedule gaps
- Coordinate provider, hygiene, specialty, and surgical workflows
- Keep the office organized and ensure important tasks are completed on time
- Create clear systems when a process is missing or inconsistent
- Anticipate operational issues and solve them before they disrupt the office
- Communicate priorities, ownership, and deadlines clearly
Data, Technology, and AI
- Use KPIs, dashboards, and reports to guide decisions and priorities
- Track production, collections, treatment acceptance, A/R, schedule utilization, patient retention, and team performance
- Turn data into clear action plans—not just reports
- Lead the team’s adoption of new systems and workflows
- Embrace AI, automation, and digital tools that improve efficiency and the patient experience
- Maintain accurate information within Open Dental and other connected platforms
- Partner with leadership and vendors to resolve system or workflow issues
- Look continuously for smarter, faster, and more reliable ways to operate
What Success Looks Like
A successful Office Manager at Inspire Dental:
- Knows the office’s numbers and can explain what’s driving them
- Keeps insurance and patient A/R moving in the right direction
- Improves treatment acceptance and follow-up
- Maintains a productive, well-managed schedule
- Builds a team that understands expectations and follows through
- Addresses problems early instead of allowing them to grow
- Uses technology to reduce manual work and strengthen accountability
- Communicates clearly with the team, providers, patients, vendors, and leadership
- Brings solutions—not just problems
- Takes complete ownership of results
What We’re Looking For
Required
- Previous dental office leadership or management experience
- Strong dental insurance and accounts-receivable knowledge
- Experience with treatment coordination, sales, or case acceptance
- Proven ability to coach employees and improve performance
- Exceptional organization, prioritization, and follow-through
- Confidence holding team members accountable
- Strong understanding of dental scheduling and front-office workflows
- Comfort reviewing KPIs, reports, and financial performance
- Excellent written and verbal communication
- Confidence learning and implementing new technology
- Genuine enthusiasm for AI, automation, and digital systems
Preferred
- Experience managing a busy, growth-focused dental practice
- Experience with Open Dental
- Experience with Dental Intelligence or similar analytics platforms
- Experience overseeing an outside billing or revenue-cycle partner
- Documented success improving collections, treatment acceptance, A/R, or schedule performance
- Experience leading organizational or technology changes
You’ll Thrive Here If You Are
- Highly organized and always several steps ahead
- Competitive, goal-oriented, and motivated by measurable results
- Warm with patients but firm about standards
- Comfortable having direct, respectful conversations
- Able to coach different personalities without lowering expectations
- Curious, resourceful, and quick to learn
- Calm under pressure and capable of prioritizing effectively
- Someone who takes initiative without waiting to be asked
- Excited to build something better—not maintain the status quo
- Proud to be the person others can count on
This Role Probably Isn’t Right for You If You
- Prefer to wait for direction before taking action
- Avoid sales conversations or accountability
- Are uncomfortable discussing money with patients
- Don’t enjoy working with reports, goals, or KPIs
- Resist new technology, AI, or changes to established processes
- Need frequent reminders to complete important follow-up
- See insurance and A/R as someone else’s responsibility
- Avoid difficult conversations when expectations aren’t being met
- Want a position where maintaining the current state is enough
Schedule and Compensation
- Full-time, salaried position
- Monday–Thursday schedule
- On-site at Inspire Dental in Tigard, Oregon
- Salary range: $72,000–$82,000 annually, based on directly relevant experience and demonstrated results
- Performance-based bonus opportunity
- Benefits include paid time off, paid holidays, a medical contribution, dental benefits, and 401(k) eligibility
Pay: $72,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- How many years of experience do you have leading or managing a dental office?
- Do you have hands-on experience reviewing dental insurance aging reports, following up on unpaid claims, resolving denials, correcting account balances, and managing patient and insurance A/R?
- Tell us about one measurable result you achieved in treatment acceptance, collections, scheduling, or accounts receivable. Please include the starting point, the actions you personally took, and the final result.
- Describe a time you coached an employee whose performance or follow-through was below expectations. What did you say, what expectations did you establish, and what was the outcome?
- A patient says, “I need to think about it,” after being presented with recommended treatment. How would you coach the team to respond in a helpful, confident, and ethical way?
- What dental technology, automation, or AI tool have you successfully adopted or implemented? What problem did it solve, and how did you get the team to use it consistently?
- This is a full-time, salaried, on-site position at Inspire Dental in Tigard. The schedule is Monday through Thursday, and the salary range is $72,000–$82,000 annually, based on experience. Are you comfortable with the schedule, location, and compensation range?
Work Location: In person
