Top 64 Helpdesk support Jobs in Hillsboro Or

Desktop Support Technician
Ovation Workplace Services —Beaverton, OR
- $20 - $24 an hour
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
IT Service Desk Analyst
TEKsystems —Portland, OR
- $26 - $28 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
14h
IT Support Specialist
Ledgent Technology —Portland, OR
- $25 - $30 an hour
- Contract
- Mid-level
- Windows
- Fair chance
Quick Apply
2d
Tech Support Specialist I - Remote Opportunity!
KinderCare Education —Beaverton, OR
- Overtime
- Remote
- Spanish
- English
- Windows
- Health insurance
- Dental insurance
Call Center Associate- Life Insurance
Accenture —Beaverton, OR
- $20.10 - $40.53 an hour
- Full-time
- Hybrid work
- Spanish
- English
- US work authorization
- Paid holidays
- Disability insurance
8d
Desktop Support Specialist
Computer Aid, Inc. —Beaverton, OR
- $30 - $32 an hour
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
2d
IT Support Specialist
Drug Hunter —Portland, OR
- Remote
- Google Workspace
- Experience equivalent to degree accepted
- Communication skills
- Paid parental leave
- Disability insurance
Quick Apply
13h
IT Support Specialist
Mackenzie —Portland, OR
- $26 - $29 an hour
- Mid-level
- Office
- Windows
- Profit sharing
- Commuter assistance
8d
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
- $32.21 - $33.18 an hour
- On call
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
EHR Support Coordinator
NEIGHBORHOOD HEALTH CENTER —Tigard, OR
- $25.02 - $32.54 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
Quick Apply
On-Site Tier I Helpdesk Technician
Pacific Office Automation —Beaverton, OR
- Full-time
- Experience equivalent to degree accepted
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Centerlogic, Inc. —Vancouver, WA
- $50,000 - $65,000 a year
- Full-time
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10h
Desktop Support Analyst
Western Pacific Building Materials Inc —Portland, OR
- $65,000 - $75,000 a year
- Mid-level
- Office
- Windows
Quick Apply
5d
On-Site Tier II Helpdesk Technician
Pacific Office Automation —Beaverton, OR
- On call
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
IT Support
DCI —Newberg, OR
- $49,920 - $83,000 a year
- Full-time
- Background check
- ERP systems
- Windows
- Health savings account
- Health insurance
Quick Apply
13d
Help Desk Technician
KELLEY CREATE —Tigard, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) Portland, -Oregon
Axiom Technologies —Portland, OR
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Systems Administrator
Tentamus —Portland, OR
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
12d
IT Field Support Specialist
Neighborhood House —Portland, OR
- $24 - $26 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply

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Desktop Support Technician

Ovation Workplace Services -
Beaverton, OR

Quick Apply

Job Details

Full-time
$20 - $24 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Endpoint Security
Desktop support
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Mobile device management
ServiceNow
Productivity software
Desktop administration
Ticketing system technical support

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Walk - Up Desk: 1 year (Required)
Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in hillsboro or

Desktop Support Technician

IT Service Desk Analyst

IT Support Specialist

Tech Support Specialist I - Remote Opportunity!

Call Center Associate- Life Insurance

Desktop Support Specialist

IT Support Specialist

IT Support Specialist

Help Desk Specialist

EHR Support Coordinator

On-Site Tier I Helpdesk Technician

Help Desk Technician

Desktop Support Analyst

On-Site Tier II Helpdesk Technician

Helpdesk Manager

IT Support

Help Desk Technician

Desktop Support Engineer (Dispatch /Part-Time) Portland, -Oregon

Systems Administrator

IT Field Support Specialist

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