Top 100 Trauma program manager Jobs in Hillsborough, Nc

Patient Experience - Program Manager
Duke Health —Durham, NC
- Full-time
- Nursing
- Hospital
- Inpatient
4d
Nursing Program Manager - Med/Surg Critical Care
Duke Health —Durham, NC
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance
Manager, Respiratory Therapy - Pediatrics
Duke Health —Durham, NC
- Full-time
- Hospital
- Master's degree
- Bachelor's degree
Clinical Team Lead/Education, Respiratory Care Services - Pediatrics
Duke Health —Durham, NC
- Full-time
- PALS Certification
- Customer service
- BLS Certification
Interventional Technologist - Ambulatory Imaging-Arringdon - Morrisville
Duke Health —North Carolina
- Full-time
- Patient monitoring
- BLS Certification
- Mid-level
Interventional Technologist - First Shift
Duke Health —Durham, NC
- Full-time
- Patient monitoring
- BLS Certification
- Mid-level
3d
Interventional Technologist - First Shift
Duke Health —Durham, NC
- Full-time
- Patient monitoring
- BLS Certification
- Mid-level
3d
Registered Nurse (RN) - General Medicine Stepdown
Duke Health —Durham, NC
- 12 hour shift
- Nursing
- RN License
- BLS Certification
- Relocation assistance
- Loan forgiveness
Sales Associate - Burlington, VT - Johnson & Johnson MedTech - Orthopaedics
Johnson & Johnson Services, Inc. —Burlington, NC
- Weekends as needed
- Mid-level
- Residential
- Driver's License
Registered Nurse - Duke South Urology Clinic
Duke Health —Durham, NC
- 8 hour shift
- Nursing
- Management
- Surgery
- Relocation assistance
9d
THERAPIST BUTNER, NC
NEW HOPE NC I INC —Butner, NC
- Clean driving record
- Applied behavior analysis
- Pass drug screening
Quick Apply
RN Clinical Nurse II - Main Operating Room
UNC Health —Chapel Hill, NC
- $35.94 - $54.96 an hour
- Full-time
- Nursing
- Surgery
- RN License
RN Clinical Nurse II (Per Diem) - Main Operating Room
UNC Health —Chapel Hill, NC
- $35.94 - $54.96 an hour
- Per diem
- Nursing
- Surgery
- RN License
Registered Nurse (RN) - Children's Operating Room (OR)
UNC Health —Chapel Hill, NC
- $33.10 - $50.62 an hour
- Weekends as needed
- Nursing
- Surgery
- RN License
- Relocation assistance
- Loan forgiveness
RN Clinical Nurse II-OR Per Diem - Children's Operating Room
UNC Health —Chapel Hill, NC
- $35.58 - $54.42 an hour
- Part-time
- Nursing
- Surgery
- RN License
RN Clinical Nurse II - 4YBH at UNC Youth Behavioral Health Facility
UNC Health —Butner, NC
- 12 hour shift
- Nursing
- Psychiatry
- RN License
- Paid time off
Psychiatric Nurse Practitioner BUTNER, NC
NEW HOPE NC I INC —Butner, NC
- Nursing
- Doctoral degree
- Psychiatry
Quick Apply
Supply Chain Manager
Duke Health —Durham, NC
- Full-time
- Heavy lifting
- Hospital
- Customer service
UTS - Temporary Research Assistant at UNC Chapel Hill
North Carolina State University —Chapel Hill, NC
- $23 an hour
- Temporary
- University
- Leadership
- Entry level
Population Health Care Manager- Rising Risk
Duke Health —Durham, NC
- Full-time
- Nursing
- Addiction Medicine
- RN License

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Patient Experience - Program Manager

Duke Health -
Durham, NC

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Job Details

Full-time
4 days ago

Qualifications

Hospital project management
Bachelor's degree
Clinical training
Team training
Project management experience in healthcare
Leading team collaboration initiatives
Training & development
Change management support (employee development activity)
Cross-functional team management
Cross-functional communication

Full Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Position Summary

The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.

Key Responsibilities

Program Development & Implementation

- Design, implement, and manage patient experience improvement initiatives across inpatient units
- Align initiatives with organizational priorities, regulatory requirements, and best practices
- Lead cross-functional projects aimed at improving key patient experience domains

Clinical Team Collaboration & Education

- Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
- Facilitate education and training sessions focused on patient experience best practices
- Support unit-based leaders in developing and executing action plans

Data Analysis & Insights

- Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
- Develop actionable insights and present findings to leadership and frontline teams
- Monitor performance metrics and track progress toward organizational goals
- Collaborate with leadership to set goals and priorities for patient experience

Performance Improvement

- Lead continuous improvement efforts to improve patient experience scores
- Share best practices and success stories across the organization

Minimum Qualifications

Education

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
3–5+ years of experience in healthcare, patient experience, quality improvement, or a related field
Experience working with HCAHPS and/or patient experience data strongly preferred
Analytical skills with the ability to translate data into actionable strategies
Demonstrated experience leading cross-functional initiatives

Core Competencies

Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
Project management and organizational skills
Change management and performance improvement expertise
Passion for patient-centered care and service excellence
Data-driven decision making

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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Refine Your Search

trauma program manager jobs in hillsborough, nc

Patient Experience - Program Manager

Nursing Program Manager - Med/Surg Critical Care

Manager, Respiratory Therapy - Pediatrics

Clinical Team Lead/Education, Respiratory Care Services - Pediatrics

Interventional Technologist - Ambulatory Imaging-Arringdon - Morrisville

Interventional Technologist - First Shift

Interventional Technologist - First Shift

Registered Nurse (RN) - General Medicine Stepdown

Sales Associate - Burlington, VT - Johnson & Johnson MedTech - Orthopaedics

Registered Nurse - Duke South Urology Clinic

THERAPIST BUTNER, NC

RN Clinical Nurse II - Main Operating Room

RN Clinical Nurse II (Per Diem) - Main Operating Room

Registered Nurse (RN) - Children's Operating Room (OR)

RN Clinical Nurse II-OR Per Diem - Children's Operating Room

RN Clinical Nurse II - 4YBH at UNC Youth Behavioral Health Facility

Psychiatric Nurse Practitioner BUTNER, NC

Supply Chain Manager

UTS - Temporary Research Assistant at UNC Chapel Hill

Population Health Care Manager- Rising Risk

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