Top 53 Bilingual call center representative Jobs in Hillside, Il

Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Bilingual Medical Call Center Representative
Chicago Eye Consultants —Stickney, IL
- $19 - $21 an hour
- Full-time
- Spanish
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Representative Bilingual Preferred
PLS —Bellwood, IL
- $18.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Naperville, IL
- $19.00 - $20.50 an hour
- Seasonal
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Keurig Dr Pepper —Northlake, IL
- $21.63 an hour
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Disability insurance
3d
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Claims Customer Service Associate I
Falcon Insurance Group LLC —Oak Brook, IL
- $18.51 - $21.06 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
5d
Customer Service Representative
GUARANTEE TRUST LIFE INS CO —Glenview, IL
- $26 - $27 an hour
- Full-time
- Microsoft Word
- Spanish
- Office
- Profit sharing
- Health savings account
Customer Contact Representative Senior
International Motors, LLC —Lisle, IL
- $59,200 - $88,800 a year
- Online Application
- Hybrid work
- Spanish
- Oracle
- No experience needed
14d
Bilingual Call Center Representative
GREATER FAMILY HEALTH —Hoffman Estates, IL
- $17.36 - $20.10 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Paid training
- Disability insurance
Quick Apply
Bi-Lingual Call Center Associate
Family Eye Physicians —Oak Lawn, IL
- Communication skills
- Entry level
Quick Apply
NSL -Customer Service Representative I, II, III - Oakbrook
Old Second National Bank —Oakbrook Terrace, IL
- $16.85 - $23.85 an hour
- Overtime
- Spanish
- English
- Office
Quick Apply
Customer Service Representative
Mintex Inc —Chicago, IL
- $18 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- In-person
- Paid training
- Health insurance
Quick Apply
Implementation Specialist I / Client Onboarding
ADP —Schaumburg, IL
- $15.00 - $28.94 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Customer Service Representative
AMMEGA —Franklin Park, IL
- Spanish
- ERP systems
- Mid-level
Quick Apply
7d
Customer Collections Specialist
PLS —Oak Brook, IL
- $18 - $20 an hour
- Weekends as needed
- Spanish
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
Overnight Call Center Customer Service Representative
Roto-Rooter Services Company —Lombard, IL
- $17 - $19 an hour
- Urgently hiring
- Bilingual
- Microsoft Word
- Residential
- Profit sharing
- Paid training
Bi-Lingual Call Center Agent
SCR Medical Transportation LLC —Chicago, IL
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
Quick Apply
Bilingual Patient Care Contact Center Representative
ACCESS Community Health Network —Chicago, IL
- $17 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
2d

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Customer Support Center Representative I, II

Old Second National Bank -
Lombard, IL

Quick Apply

Job Details

$19.50 - $27.00 an hour

Qualifications

Bilingual
Cash amount verification
ATM services
Email customer support
Account maintenance
Writing skills
Sales referrals
Processing cash transactions
Research
Mid-level
High school diploma or GED
Managing clients in a customer support role
Check processing
Team training
Checking account customer support
Meeting or exceeding sales goals
Computer skills
Assisting with digital banking services
Banking product expertise
Handling account queries
1 year
Escalation handling
Client interaction via phone calls

Full Job Description

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

Position Overview

The Customer Support Center Representative/Senior Customer Support Center Representative is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment.

Essential Job Functions – All Levels

Meet and exceed sales and service goals by actively engaging in the referral and product generating process including maintaining and exceeding an industry standard service level, meeting individual sales referral goals and utilizing sales and customer service software.
Handle customer calls, emails, web chats, and/or web cases efficiently and accurately regarding (but not limited to) balance and check inquiry, perform research when necessary, fund verifications, input customer account transfers, process check orders, work with various ATM transactional software, provide Online Banking support, and other miscellaneous requests.
Maintain advanced knowledge of Old Second products and services including both internal and legislated compliance and policy and procedures.

Additional Responsibilities – Senior Level

Maintain flexibility to resolve escalated Support Center issues including handling irate customers and complex operational or service issues.
Maintain availability to assist in the training of new Support Center Representatives.

Minimum Requirements – Level I

High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
Must work onsite to perform responsibilities of this position.
As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire.

Minimum Requirements – Senior Level

High school diploma (or equivalent) and two years or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
Must work onsite to perform responsibilities of this position.
As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire.

Competencies

Excellent phone skills including customer service and sales
Professional oral, written and interpersonal skills
Collaborative and team oriented; works well with others
Strong computer skills

Preferred, but not required

Knowledge of the Jack Henry system a plus
Strong customer service experience
Bilingual a plus

Notes: 1. This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization. 2. Job levels and hiring decisions are based upon both the business needs and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a senior level role but may be hired in at a lower level based upon business needs and staffing dynamics.

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Onsite work may be performed at the following location(s): Darien, IL or Lombard, IL

Compensation & Benefits

Customer Support Center Representative
Base pay: $19.50 - $25.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance.

Senior Customer Support Center Representative
Base pay: $20.50 - $27.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

Quick Apply

Refine Your Search

bilingual call center representative jobs in hillside, il

Customer Support Center Representative I, II

Call Center Remote Customer Service Representative

Bilingual Medical Call Center Representative

Customer Care Representative Bilingual Preferred

Spanish Bilingual Remote Customer Service Representative

Customer Service Representative

Customer Solutions Specialist (Hybrid-Chicago, IL)

Claims Customer Service Associate I

Customer Service Representative

Customer Contact Representative Senior

Bilingual Call Center Representative

Bi-Lingual Call Center Associate

NSL -Customer Service Representative I, II, III - Oakbrook

Customer Service Representative

Implementation Specialist I / Client Onboarding

Customer Service Representative

Customer Collections Specialist

Overnight Call Center Customer Service Representative

Bi-Lingual Call Center Agent

Bilingual Patient Care Contact Center Representative

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