Top 9196 Customer experience manager Jobs in Hillside, Il

Training Manager
Hydrox Laboratories —Elgin, IL
- $90,000 - $110,000 a year
- Extended hours
- Education
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
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E-Commerce & Customer Experience Manager
Al-Hamawi Roastery & Cafe —Alsip, IL
- $800 - $1,300 a week
- Full-time
- Sales
- Mid-level
- In-person
- Flexible schedule
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4d
General Manager
The Laramar Group LLC —Chicago, IL
- $110,000 - $125,000 a year
- OSHA
- Residential
- Bachelor's degree
- Paid holidays
- Disability insurance
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12d
Assistant Community Manager
The Laramar Group LLC —Chicago, IL
- $28 - $30 an hour
- Background check
- Microsoft Outlook
- Basic math
- Paid holidays
- Disability insurance
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12d
Administrative Operations Supervisor
Green Attic —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
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Fleet Manager
The Workplace Advisors —Bellwood, IL
- $125,000 - $165,000 a year
- Full-time
- Mentoring
- Senior level
- Communication skills
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10d
Retail Merchandising & Inventory Supervisor (Willowbrook, IL)
Staples, Inc. —Willowbrook, IL
- $17.25 - $170.00 an hour
- Urgently hiring
- Merchandising
- Mid-level
- Retail management
- Health insurance
- Dental insurance
Team Lead, Market Operations
Carvana —Oak Brook, IL
- $65,000 - $73,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
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Location Manager
Cintas —Bedford Park, IL
- $99,000 - $128,700 a year
- Full-time
- Inventory management
- 5 years
- High school diploma or GED
- Profit sharing
- AD&D insurance
Regional Manager, IL
TAPP Workforce Solutions Inc. —Lockport, IL
- $110 an hour
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Travel reimbursement
- Paid holidays
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Associate Customer Success Manager, Uber Direct Enterprise
Uber —Chicago, IL
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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9d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
Quick Apply
Regional Manager, Logistics
THISTLE HEALTH INC —Northlake, IL
- $96,900 - $103,900 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
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Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Retail General Manager
Visionworks —Hillside, IL
- $58,656.00 - $70,768.04 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
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Customer Care Manager
Walden University —Lisle, IL
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

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customer experience manager jobs near hillside, il

Training Manager

Hydrox Laboratories -
Elgin, IL

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Job Details

Full-time
$90,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
On-the-job training

Qualifications

Online learning activities
Online learning environment experience
Online learning curriculum development
Manufacturing facility experience
Education
Attention to detail
Instructor-led training (training delivery method)
Online training platform teaching experience
Organizational skills
E-learning platforms
Enterprise Learning Management
Online education instructional development
Remote training
Adult education
Educational content composition projects

Full Job Description

Job Description

The Training Manager is responsible for the administration, ownership, and continuous improvement of the company’s training program within an OTC pharmaceutical and cosmetic manufacturing environment. This role manages the electronic training system, oversees new‑hire GMP onboarding training, maintains the training matrix, and develops training curricula that support GMP compliance and operational excellence. The manager ensures training effectiveness through a combination of On‑the‑Job Training (OJT), Instructor‑Led Training (ILT), online learning, train‑the‑trainer programs, and reading‑for‑comprehension assessments with testing. This position ensures that all employees are trained, qualified, and compliant with regulatory and internal requirements.

Quality Specific Responsibility

Ensure all operations are conducted in compliance with applicable regulatory requirements, Good Manufacturing Practices (GMP), and company quality standards. All Hydrox Laboratories Supervisors and Managers are responsible for understanding, implementing, updating and maintaining adherence to Standard Operating Procedures (SOPs), ensuring employees follow approved procedures, and promptly addressing or reporting any deviations from established quality or regulatory requirements.

Every leader is accountable for maintaining a culture of quality and ensuring Hydrox standards consistently meet or exceed both internal expectations and customer requirements.

Duties & Responsibilities

· Administer and maintain the electronic training management system, ensuring accuracy, compliance, and timely training assignments.

· Lead new‑hire onboarding and ensure all required training is completed and documented.

· Develop, maintain, and update the company training matrix for all departments and roles.

· Create and manage training curricula, including GMP, SOPs, safety, technical skills, and job‑specific competencies.

· Oversee training compliance, ensuring employees complete required training within defined timelines.

· Implement and manage OJT, ILT, online training, and train‑the‑trainer programs.

· Develop and administer reading‑for‑comprehension assessments and testing to verify training effectiveness.

· Support internal and external audits by providing training records and demonstrating system compliance.

· Collaborate with Quality, Manufacturing, HR, and other departments to ensure training needs are met.

· Develop and conduct training comprehension assessments and behavior audits.

· Maintain user access, workflows, and training assignments within the electronic training system.

· Track training completion, overdue items, and compliance metrics; escalate gaps as needed.

· Develop training materials, presentations, assessments, and job‑specific learning modules.

· Conduct or coordinate ILT sessions for GMP, GDP, safety, and operational topics.

· Oversee OJT programs, ensuring trainers are qualified and training is documented properly.

· Implement train‑the‑trainer programs to ensure consistent and effective knowledge transfer.

· Review and update training curricula when SOPs, processes, or regulations change.

· Conduct periodic training effectiveness evaluations through quizzes, observations, and performance checks.

· Prepare training compliance reports and dashboards for leadership review.

· Support audit readiness and provide training documentation during regulatory or customer audits.

· Maintain SOPs related to training, onboarding, and qualification processes.

Knowledge, Skills and Abilities

· General understanding of OTC drug GMPs (21 CFR 210/211), cosmetic GMPs (ISO 22716), and training documentation requirements.

· Knowledge of Good Documentation Practices (GDP) and training record expectations.

· Familiarity with electronic training management systems and learning management systems (LMS).

· Understanding of adult learning principles, instructional design, and training effectiveness methodologies.

· Knowledge of manufacturing processes for OTC topicals, skincare, haircare, and cosmetic products.

· Awareness of FDA and other regulatory expectations for training, qualification, and competency verification.

· Strong communication and presentation skills for delivering training across all organizational levels.

· Excellent organizational skills with the ability to manage multiple training programs simultaneously.

· Proficiency with electronic training systems, LMS platforms, and Microsoft Office tools.

· Ability to develop engaging training content and assessments.

· Strong attention to detail and commitment to documentation accuracy.

· Ability to evaluate training effectiveness and adjust programs as needed.

· Strong interpersonal skills with the ability to coach, mentor, and influence others.

· Ability to work collaboratively in a fast‑paced, regulated manufacturing environment.

· Familiarity with FDA inspections and customer audits.

Qualifications

· Associates or higher degree in Education, Training & Development, Life Sciences, Quality Management, Human Resources, or a related field. Equivalent experience will be considered in lieu of degree.

· 2+ years of experience in training management within OTC, cosmetic, pharmaceutical, medical device or regulated manufacturing.

· Experience administering an electronic training system or eLMS.

· Experience developing curricula, training materials, and assessments.

· Experience with OJT, ILT, online learning, and train‑the‑trainer programs.

Working Condition

This position primarily works in an office environment with regular interaction in manufacturing, warehouse, laboratory, and packaging areas of an FDA-regulated OTC pharmaceutical and cosmetic manufacturing facility. Frequent use of computers, quality management systems (QMS), data analysis tools, and standard office equipment is required to manage quality events, analyze performance metrics, and maintain quality system documentation.

The position requires frequent sitting, standing, walking, and the ability to move throughout the facility to support investigations, observe manufacturing operations, conduct quality reviews, participate in audits, and collaborate with cross-functional teams. Occasional lifting of up to 20 pounds may be required. The employee must be able to perform prolonged computer work and review detailed documentation and quality records with a high degree of accuracy.

While on the manufacturing floor, the employee is required to wear appropriate personal protective equipment (PPE) and comply with all safety, quality, and Good Manufacturing Practice (GMP) requirements. Exposure to manufacturing noise, chemical odors, varying temperatures, moving equipment, and production activities may occur. The position may require occasional extended hours to support quality investigations, CAPA activities, regulatory inspections, internal and external audits, or other business needs.

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

Dental insurance
Health insurance
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in hillside, il

Training Manager

E-Commerce & Customer Experience Manager

General Manager

Assistant Community Manager

Administrative Operations Supervisor

Fleet Manager

Retail Merchandising & Inventory Supervisor (Willowbrook, IL)

Team Lead, Market Operations

Location Manager

Regional Manager, IL

Associate Customer Success Manager, Uber Direct Enterprise

Customer Service Lead

Manager, Customer Support

Associate Customer Success Manager

Customer Experience Manager

Customer Experience Manager

Regional Manager, Logistics

Customer Success Manager

Retail General Manager

Customer Care Manager

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