Top 317 Customer service manager Jobs in Hillside, Il

Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
4d
Sales Support Specialist (Client Project Manager)
Revenue Storm Corporation —Schaumburg, IL
- $68,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
9d
E-Commerce & Customer Experience Manager
Al-Hamawi Roastery & Cafe —Alsip, IL
- $800 - $1,300 a week
- Full-time
- Sales
- Mid-level
- In-person
- Flexible schedule
Quick Apply
4d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
10d
Shipping Manager, Client Service
Rago/Wright —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Free parking
- Commuter assistance
Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
Quick Apply
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
CLIENT EXPERIENCE MANAGER - CHICAGO, IL - REMOTE
Compass Corporate —Chicago, IL
- $70,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Management
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply
9d
Assistant Manager - AO Customer Service
United Airlines —Chicago, IL
- $88,259.40 - $107,872.60 a year
- Weekends as needed
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
2d
Senior Client Success Manager
RB Global —Westchester, IL
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Care myQ Community - Coordinator
The Chamberlain Group LLC —Oak Brook, IL
- $22.88 - $37.78 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- 401(k)
Quick Apply
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Chicago, IL
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
4d

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customer service manager jobs near hillside, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

Confidential
Skokie, IL

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Professional networking
Remodeling
Team management
Empathy
Time management

Full Job Description

This position is a full-time front desk position on site; working Tuesday - Saturday.

We are seeking a highly organized and customer-focused Client Service & Warranty Manager to oversee and grow our residential remodeling service and warranty operations. This role is responsible for managing a small team of 1–2 field technicians and ensuring timely, high-quality service delivery to clients. The ideal candidate will be proactive, solution-oriented, and capable of maintaining strong client relationships while driving operational efficiency and profitability.

Key Responsibilities

Lead and manage the service department team, consisting of 1–2 field technicians.
Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
Order replacement parts as needed and coordinate fulfillment of warranty obligations.
Manage internal and client scheduling to ensure alignment across all teams and clients.
Monitor and meet performance standards for response times, service delivery, and claim resolution.
Track, document, and report on service metrics, including completion rates, timeliness, and billable service work.
Maintain and build strong client relationships, earning trust, satisfaction, and repeat business through regular communication and superior service.
Schedule and manage client appointments for new and/or existing prospects as needed; including scheduling initial appointments, project development meetings and construction start dates.
Conduct bi-weekly client satisfaction check-ins for active construction projects via phone, email, or text.
Greet clients and potential clients at the front desk to discuss their needs.

Qualifications

2-5 years of experience in a construction, remodeling, or home services industry, with experience managing a staff.
Proven ability to managing a department P&L statement and revenue growth profitably while decreasing expenses.
Strong communication skills with the ability to establish and strengthen client relationships and interact with team members at all levels.
Skilled at building and maintaining client relationships and delivering high-quality customer service.
Strong organizational and time management skills with exceptional follow-through.
Self-motivated, with a high level of initiative and the ability to work independently.
Technically proficient with software, hardware, networks, data analytics, scheduling software and CRM systems.
Consultative and empathetic problem-solver, able to resolve concerns with patience and professionalism.
Service oriented and a problem solver when addressing concerns.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

construction, remodeling, or home services industry : 2 years (Required)

Ability to Commute:

Skokie, IL 60076 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in hillside, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

National Contact Center Manager

Service Center Technical Lead

Sales Support Specialist (Client Project Manager)

E-Commerce & Customer Experience Manager

Manager, Customer Support

Customer Service Lead

Shipping Manager, Client Service

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Supervisor - Service Center of Excellence

Customer Success Manager

Customer Service Manager

Associate Customer Success Manager

Manager, Customer Support

CLIENT EXPERIENCE MANAGER - CHICAGO, IL - REMOTE

Assistant Manager - AO Customer Service

Senior Client Success Manager

Customer Service Supervisor

Customer Care myQ Community - Coordinator

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

I want to receive the latest job alert for customer service manager in hillside, il

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